Cannot join Family Account even I put same address with admin

[mr_vw]

Hi, 

I have sister that live different country with me, at first I invited her to my family account, she input her address and of course cannot join my family account.
But, after she revise the address, she still cannot join my family account.

Please, need help.

[Bittencourt]

Hi @mr_vw, welcome to the Spotify Community!

Well, to invite someone to your Premium for Family subscription, they must reside at the same physical address as you.

Unfortunately if your sister lives in another country she won't be able to accept your invitation.

Here you can see some Premium for Family FAQ

https://support.spotify.com/is/account_payment_help/premium_for_family/premium-for-family-faq/?ref=i...

Let me know if I can help you with anything else.

[MiniDraves]

See, I have a similar problem but reversed. I live at the same place as my brother, but Spotify won't let me join his premium for family

[Bittencourt · Accepted solution]

Hi @MiniDraves,

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your and the administrator account's email address.

You can also use our Contact Form to get email support.

Let me know if this helps!