Cannot log in

[skeleton1]

Plan

Premium

Country

Device

PC

Operating System

Windows 10

My Question or Issue

I cannot log into my account, though I know that my login information is correct. I get a message displaying "The username or password is incorrect (Error code: auth: 2)" I've posted this from a separate account.

[OneByBoo]

Hi there @skeleton1,

thanks for reaching out !

I would start off by using this help page to make sure you do not have a second account.

Then, please try and follow the steps provided on this help page.

Let me know how it goes 🙂

[Ivan]

Hey there @skeleton1 and @OneByBoo, 

Thanks for posting on the Community about this.

Make sure you follow what @OneByBoo advised and if you see no change you can send us a screenshot displaying the error message you receive. This can help us look into the issue in a deeper detail. 

In the meantime, try logging in to your Spotify account using a different network. That way you can check if the issue you're experiencing might be connection-related. 

Hope this helps. We'll look out for your reply.