Cant cancel my subscription

[stigtveitan]

Hey

When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?

[Sam]

I think you're on the wrong page. Just head here.

[Thedev]

Hi! Welcome to the community! I'm sorry to hear that you are having issues trying to cancel your subscription. Please try this link and see if you can cancel it now. Also, try using a different browser such as Firefox, Chrome or Opera. Let me know if this works for you.

[Liam]

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@stigtveitan wrote:

Hey

When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?

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Hi, you can't remove a payment method if you have an active subscription. You can cancel your subscription at this page - don't worry, you will keep your subscription for the length you paid 🙂