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Cant log in on apps (error code 3) but spotify web does work. But cant get into account

Cant log in on apps (error code 3) but spotify web does work. But cant get into account

So i cant log in on my spotify pc app or phone app.

I havent logged out, but somehow i was kicked out of the app(s). When i try to login via facebook on my phone it just automaticly says account/password invalid.

Spotify web (browser) does work. Although i cant get into my account details from there. The page doesnt load

Ive tried resetting my password but i get invalid CSRF token.

I had a premium account but i cancled my subscription via my bank. I think this might have something to do with it. 
Please advice, thanks!

NB also when playing songs in spotify web i get an error message; "Oops something went wrong with the playback. Reload" (translated from dutch). But the songs are playing fine. When i hit reload i get kicked out of the playlist and the music stops. 

NB2 im not sure what my account is, i've always used facebook. I've tried using my facebook email and username but nothing works. 

 

 

Reply
2 Replies

Hi @user-removed. Sorry to hear that you've run into this spot of trouble. Usually when a subscription is canceled via your bank, Spotify will freeze the account for failing to meet the payment the system expected. To help get this sorted, you'll want to reach out to support for further assistance. Please fill out the online contact form to create a ticket with Support. If, for whatever reason, you cannot use the form, or would prefer not to, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Hope this helps. Please let me know if you run into any further issues, or if there's anything else that I might be able to assist you with. Cheers!

Thanks for the reply. I've mailed support. 2 weeks ago. Still no reply.

I guess its time to check out the competiton. 

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