Cant sign in app. Something went wrong.

[dmitry99]

Two weeks ago, I was kicked out of the app on both my MacBook and iPhone. I was able to log back in on the MacBook. On the iPhone, I keep getting the error - Something went wrong. I contacted the support chat, and they told me to update iOS (which is also nonsense advice). I updated to the latest version, and reinstalled it. The error persists. I have a Premium plan, so I can't use the app fully. Premium Subscribe, iPhone 16 Pro (iOS 26)

[AlejaR]

Hey there @dmitry99,

Thanks for posting in the Community and welcome. 

We hope you don't mind us moving your post, as it fits better here on this board.

In that sense, we'd suggest you reset your password here as a first step. If our system detects unusual activity on your account, it'll log out your account from all devices to protect it. If your account is linked to any external services (such as Google, or Apple) it'd be best if you reset your passwords for those as well. Once you follow these steps, try to log in using your email and the new password to see how it goes. 

Additionally, we'd recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. If you notice anything suspicious you can remove it with the REMOVE ACCESS button. You can easily reconnect the apps that you use whenever you want.

Keep us in the loop!