Change country and payment

[laliita83]

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me

Plan

Premium

Country 

UK, need to move to Italy

My Question or Issue

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me. 

when i try to associate a new paypal account it gives me an error saying the country is not the same as my profile, i go in my profile and the country is greyed out.

[osornios]

Hey @laliita83 

Most of those problems come from a difference between the country shown through your IP address, and the one in your profile.

First, check your IP address here.

After that, compare it to the country shown in your profile.

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

Change your country setting in your profile page so it matches what your IP address shows.

Hope it helps. 🙂