Change method of payment

[sergiogir]

Hello, I would like to change my payment method (i.e. change the credit card number), but everytime I click on "Updata data" it goes on error ("502 Bad Gateway").

It's almost I week that I try, at any time during day and night.

The only option I have seems to be to disable my account... Or not????????

[Ox1]

Hello!
That's bad, have you tried using another browser?
Tell us if it worked, please 😉 Have a great day!

[sergiogir]

Yes, I tried with Chrome and Mozilla Firefox and I.E...... It doesn't work

[Ox1]

Hello!
Let's try clearing your browser cookies,:
http://www.wikihow.com/Clear-Your-Browser's-Cookies
and cache:
http://www.wikihow.com/Clear-Your-Browser's-Cache
Have a great day!

[sergiogir]

Hello! I tried, it doesn't work...

[Ox1]

I've escalated this post to Spotify. They should reply shortly 😉
Have a great day!

[etto13]

I've the same problem too 😁

[sergiogir]

Still not working. Now it's a "Oh no, somoething goes wrong, don't be sad" ...

Boys, my patience is almost over...

[Ox1]

Hello!
Can you please screenshot the error it says? Make sure you are trying to change it here:
https://www.spotify.com/account/subscription/
Thanks!

[davids2]

I have the same problem, help!!!

[neurophobia]

Hi!

I have the same problem for three days now. Whenever I try to click on "update details" here: https://www.spotify.com/us/account/subscription/ the "oh no!" page pops up.

I've attached a screenshot of what I see after clicking the update details button

I also tried on various other devices (smartphone, tablet, notebook, desktop PC) and also tried various browsers (IE, Chrome, Opera).

[sergiogir]

Hi, this is the screenshot (attachment).

And.... well, this is the worst customer service I've ever seen.

[meahtenoha]

Hey everyone, thanks very much for reporting this issue. 

We can help sort this out for all of you, but we need to confirm some payment details. Please get in touch via the contact form so we can lend a hand. Thanks!

[neurophobia]

I've finally been able to change my payment info. Thanks a lot!:)