Help Wizard

Step 1


Charged Twice!

Charged Twice!

I had the premium quality, but i changed my subscription to the student one. I was charge twice on 02/26/17. Help please!
2 Replies

Hey @Dianacsa23, welcome to the Community!


First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

Yes, i was charge twice on the same day. What do i do next? Would i get my money back, or they gonna use that money for the next payment?

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