Charged for the free trial

[deslucia]

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged!
Can anyone help with this?
I tried to contact someone from Spotify via the contact form but didn't get any reply apart from a survey on how satisfied I was with their help.. which didn't come, so not sure how to take this.

Thanks.

[Liam · Accepted solution]

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@deslucia wrote:

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged!
Can anyone help with this?
I tried to contact someone from Spotify via the contact form but didn't get any reply apart from a survey on how satisfied I was with their help.. which didn't come, so not sure how to take this.

Thanks.

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Hi 🙂

Did you check your spam folders? As this is a payment issue, it can only be solved using the customer services form 😞

If you have a case number I can get a staff member to chase it up 🙂

Liam

[deslucia]

Thank you, managed to get in touch with someone from the staff by replying to the no-reply email, hehe! 🙂

[Liam]

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@deslucia wrote:

Thank you, managed to get in touch with someone from the staff by replying to the no-reply email, hehe! 🙂

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Naughty, Naughty 😉

Just joking, that is the preferred method 😛