Charged twice and still no premium access

[Marekhenk]

Hey,

I've got a new credit card. So, I updated my payment method. After updating it, I've received a message that it didn't work. So, I've done it again. 

However, Spotify still received the payment even though there was this message that it didn't work. The worst thing is - I can't even access spotify premium but the money is gone.
I reckon it is a problem due to my student abo. 

Can anybody help me?

Best,

Maik

[MonicaM_Bogota]

Hi @Marekhenk!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.