Help Wizard

Step 1


Charged twice per month

Charged twice per month

i am getting charged twice..not sure what  getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few months now and i cant get rid of it

1 Reply

Hey thanks for coming to the Spotify Community. I'm sure we can help figure out what's happened here. 


First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

Suggested posts