how to contact customer support?

[AlienSpooti]

I am having difficulty paying for premium account. How do I contact customer support to try to get it resolved?

All I've been able to find so far is the static page with basic steps to attempt to resolve the issue (none of which worked).

[Mitre226644]

https://support.spotify.com/us/article/contact-us/?in_footer

 

[raeqtw123sz4udr]

Currently it is not possible to get support from Spotify. It would be great if Spotify would offer support to user. Also it would be nice to be able to place content int the Spotify community. Currently that is not possible which defeats the perpose of a comunnity.

[Joan · Accepted solution]

Hi there @raeqtw123sz4udr,

Thanks for reaching out. We've moved your post to the appropriate board for you. It seems there some misunderstandings about our support structure here, so we'll be happy to clarify for you.

1. The Help section of the Community is dedicated entirely to helping Spotify users find solutions to any problems with the app or their accounts that they may have. You're welcome to search through it for suggestions and in case there actually isn't a post about your specific issue, then you can start your own thread to reach out. You always have the option to upload screenshots and other files to make finding a solution easier. 
2. Of course, we offer a multitude of ways to reach out to our support team for direct assistance with any number of issues. These support channels are always available and will always provide you with a helpful response quickly. You can see more about this here.

Hope this clears things up. Let us know if you need anything else. 

[noah70]

Why can’t I choose the songs I want to play? I understand that I’m using the free version, and usually I can select songs again the next day until I reach the limit and have to wait for the next day. But this time, I haven’t been able to choose any songs at all for several days, and even until now I still can’t select any. I can only listen using random play.