Credit card expiration date changed!?!

[mattijs]

Hi all, since a few days I am receiving messages stating that the credit card payment for my spotify premium account has failed. Now the account automatically has been reset to the free service. I have been a premium member since 2010-10-02.

The reason that the payment is refused by the bank seems to be that my credit card details have changed! When I log in and look at my account details the last four numbers of the credit card are listed correctly, but the expiration date is changed! I haven't touched that so it worries me a little bit that the spotify database seems corrupted.

Of course I can just re-enter my credit card details, but before I do that I would like to hear if anyone else has experienced anything like this.

Thanks.

[Adam]

On our system your account isn't showing as being cancelled because the card has expired. Beyond that, we're not able to see exactly what caused the payment failure, although your credit card itself seems fine. You should be able to resubscribe without amending any details, if everything is okay with your bank account itself.

Our system definitely shouldn't - and as far as I'm aware, can't - change card details of its own accord.

[mattijs]

Thanks for your quick response. The problem is not that the expiration date that is listed in your system is overdue. It is, however, not the correct expiration date for my current card. Half a year or so my previous card was invalidated and I received a new one with the same number, but an updated expiration date. Perhaps this is the date that is still listed in your system, but It is surprising that none of the previous payments was rejected than.

Best regards,

Mattijs

[Jamie]

What I would suggest we do is completely remove your card information. This will allow you to start afresh, hopefully you will be able to re add your card information and resubscribe without issue. How does this sound?

[mattijs]

Sounds good. Thanks

[Jamie]

That's all done for you now. Please give resubscribing another try by visiting your account subscription page and keep us updated with how you get on.

[mattijs]

Done. Thanks for your help. I don't mark anything as an answer since the question still remains why this suddenly occurred.

[Jamie · Accepted solution]

It's likely that this occurred after our system confused the expired card with the updated one. This may be down to the fact that, although the expiration date changed, the 16-digit card number was the same across both cards. Luckily it's nothing a little refresh can't solve!

I'm happy to see that you are now subscribed once again. If there's anything else we can help you with, let us know!

[1223691720]

i need to reset my credit card

[CJB57]

Keep getting "enter exp.
mo. date after it been done
06/21 june of 2021 what should I do