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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84900 Views

9 replies

2 likes

Account
Login
  • 84900 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661977 Views

13 replies

4 likes

Account
  • 661977 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744073 Views

18 replies

29 likes

  • 744073 Views
  • 18 replies
  • 29 likes

Family subscription

Good morning,I got subscribe to the family program, the principal account is Nicolas Narvaez.Opening the app and viewing the account info I saw I appeared as a free account and I have propaganda between songs to.Please contact me is urgent.Best regar...

Newbie

Good morning, I got subscribe to the family program, the principal account is Nicolas Narvaez. Opening the app and viewing the account info I saw I appeared as a free account and I have propaga...

Bittencourt

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

I can log into my app

Spotify log me out of the app and now i cant log back in it says my email password is incorrect or that isnt an account, i have logged in on my computer completely fine! HELP!

Visitor

Spotify log me out of the app and now i cant log back in it says my email password is incorrect or that isnt an account, i have logged in on my computer completely fine!   HELP!

musiccornercv

Roadie

582 Views

3 replies

0 likes

Login
  • 582 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reinstalled Spotify --> No premium on computer but still premium on phone

Community, Today I was forced to reinstall spotify after getting the same error repeatedly. After logging in I noticed my account was no longer being acknowledged as a Premium Account. It still works fine on my telephone and I'm using the same codes ...

Newbie

Community,  Today I was forced to reinstall spotify after getting the same error repeatedly.  After logging in I noticed my account was no longer being acknowledged as a Premium Account. ...

MonicaM_Bogota

Roadie

253 Views

1 replies

0 likes

Account
Login
Premium
  • 253 Views
  • 1 replies
  • 0 likes

Somebody is using my account

Hi, I have recently experienced the following issue. While listeting to the music the player pauses and I get the following message: Spotify has been paused because your account is being used somewhere else. I have already used the "Sign out from eve...

Casual Listener

Hi, I have recently experienced the following issue.  While listeting to the music the player pauses and I get the following message: Spotify has been paused because your account is being used ...

padunka

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Premium stopped working

Hi, I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.

Newbie

Hi,    I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.&nb...

Maxim

Spotify Star

267 Views

1 replies

0 likes

Premium
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times in a month

Hello i have spotify premium and noticed on my credit card statement that i was charged 3 times in the month of December 2016. That was the only month. All other months were one time charge

Newbie

Hello i have spotify premium and noticed on my credit card statement that i was charged 3 times in the month of December 2016. That was the only month. All other months were one time charge

Maria_B

Moderator

404 Views

1 replies

0 likes

Subscription
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ALAMIYORUM

Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam

Newbie

Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam

user-removed

Not applicable

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Vodafone cancelled

Hi, How do I keep my premium account open if I have this with my vodafpone package which I am soon cancelling? Thanks

Newbie

Hi,   How do I keep my premium account open if I have this with my vodafpone package which I am soon cancelling?   Thanks  

Maxim

Spotify Star

296 Views

1 replies

0 likes

Account
Premium
  • 296 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged twice. After I cancelled my subscription. This is insane. Case#07320086

Newbie

I was charged twice. After I cancelled my subscription. This is insane. Case#07320086

morgannamonett

Music Fan

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Solved!! premium accound and gift card

Hello,I have premium Spotify (I pay by MasterCard) and I get gift card (3 month).When I add gift card to my account, my payments will be suspend? Or what? Thanks!Paulina

Casual Listener

Hello, I have premium Spotify (I pay by MasterCard)  and I get gift card (3 month). When I add gift card to my account,  my payments will be suspend? Or what?   Thanks! Paulina

Bittencourt

Spotify Star

589 Views

3 replies

0 likes

Subscription
  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify for Family - Change user

Hi,I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account?If so, how do you do it?RegardsMathilde. (:

Casual Listener

Hi, I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account? If so, how do you do it? Regards Mathilde. (...

MathildeWel

Casual Listener

907 Views

2 replies

0 likes

  • 907 Views
  • 2 replies
  • 0 likes

Please help

Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this countWhy can i do with this count?

Casual Listener

Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this count Why can i do with this count?

Bittencourt

Spotify Star

574 Views

7 replies

0 likes

  • 574 Views
  • 7 replies
  • 0 likes

subscription

i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me iv removed the sub again but i dont want to be bil...

Casual Listener

i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me...

Jacob

Community Legend

337 Views

2 replies

0 likes

Account
Premium
Subscription
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in because something 'went wrong' with my last payment

Everytime I try to open Spotify this pops up, on my phone as well as on my computer. I thought there were some trouble with my payment but I checked my record and Spotify was written off my account two days ago so that's not the problem. Does anyone ...

Newbie

Everytime I try to open Spotify this pops up, on my phone as well as on my computer. I thought there were some trouble with my payment but I checked my record and Spotify was written off my account t...

MonicaM_Bogota

Roadie

388 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 388 Views
  • 1 replies
  • 0 likes

Un paso atrás: no poder ver los seguidores

Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card

Casual Listener

Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card

Garcia4

Casual Listener

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Play credit/wallet payments, are they going to happen soon?

Hello, Will there be an option in the near future to be able to pay for spotify with google play credits? From some of the topics I can see that many users would benifit from this payment method, it absolutley makes sense for this capability to be of...

Newbie

Hello,   Will there be an option in the near future to be able to pay for spotify with google play credits?   From some of the topics I can see that many users would benifit from this p...

user-removed

Not applicable

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

You know what would be really cool with Premium..

To add a 'dislike' option to a song or artist. I often like to browse and just let spotify do it's thing to pick music for me...but all of a sudden it plays something i HATE. Something i never want to hear again, but i can't do anything about it. Ano...

Casual Listener

To add a 'dislike' option to a song or artist. I often like to browse and just let spotify do it's thing to pick music for me...but all of a sudden it plays something i HATE. Something i never want t...

mapuya19

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Changing currency

Hello,After trying the 7 day trial I am considering upgrading to premium but when checking the prices it ays them in Argentine Pesos. I moves from the US to Argentina and would like to see it in Dollars. I try to change the country and see it can onl...

Newbie

Hello, After trying the 7 day trial I am considering upgrading to premium but when checking the prices it ays them in Argentine Pesos. I moves from the US to Argentina and would like to see it in Do...

Maxim

Spotify Star

283 Views

1 replies

0 likes

Other
Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution stop payment on another account.

I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch with spotify and take my card off that account but k...

Newbie

I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch w...

MonicaM_Bogota

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question About Spotify Premium Free Trial

Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be charged on my phone bill (I have T-Mobile and my p...

Visitor

Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be...

MonicaM_Bogota

Roadie

251 Views

1 replies

0 likes

Subscription
  • 251 Views
  • 1 replies
  • 0 likes