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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Angela1279
  • Visitor
  • 242707 Views
  • 395 replies
  • 24 likes
  • Account
    Free
  • 242707 Views
  • 395 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12690 Views
  • 6 replies
  • 11 likes
  • Security
  • 12690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527334 Views
  • 989 replies
  • 113 likes
  • Account
  • 527334 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127695 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127695 Views
  • 74 replies
  • 12 likes

Cancelled but charged for an extra month? How to get refunded?

I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I clearly cancelled it and it charged me for an extra mo...

  • Visitor
  • I cancelled my premium subscription and it said everything was ok. I just checked my credit card today and i got charged for another month. Is it possible to get refunded for this month because I cle...
  • TobiasYoung
  • Composer
  • 313 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 313 Views
  • 4 replies
  • 0 likes

Spotify please move all contents from my Facebook based subscription to a new email based one

Spotify please move all contents from my Facebook based subscription to a new email based one. I'd like to take care of this now and not never. Your response via email: Spotify Case # 07666758: Account - Facebook created accountWe’ll get back to you ...

  • Visitor
  • Spotify please move all contents from my Facebook based subscription to a new email based one.   I'd like to take care of this now and not never.   Your response via email:   &nb...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Reestablecer contraseña

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

  • Newbie
  • Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.
  • Dianaitadeog
  • Casual Listener
  • 1040 Views
  • 6 replies
  • 1 likes
  • Account
  • 1040 Views
  • 6 replies
  • 1 likes

Email deleted, need to reset password

Hey guys, my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any ideas on what to do now? CheersChristina

  • Newbie
  • Hey guys,   my email account was deleted, so I wanted to change it for my Spotify account. Unfortunately, I forgot my password which is sent the deleted email address when resetting it. Any id...
  • Maxim
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 528 Views
  • 1 replies
  • 0 likes

Paid but didn't get subscription

Hey guys I really need help.. I paid for a student premium membership and spotified charged my bank account but didn't actually upgrade my spotify account to premium!!! It still says my account is free.. What do I do??

  • Casual Listener
  • Hey guys I really need help..   I paid for a student premium membership and spotified charged my bank account but didn't actually upgrade my spotify account to premium!!! It still says my acco...
  • chelseadykstra
  • Casual Listener
  • 382 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 382 Views
  • 5 replies
  • 0 likes

Card Issue - Card not issued in different country

I get this feedback as you can see in screenshot. My card defenately is issued in Cyprus - no question about that. What can i do?

  • Casual Listener
  • I get this feedback as you can see in screenshot. My card defenately is issued in Cyprus - no question about that. What can i do?
  • Maxim
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Problem with logging in

Help please! My boyfriend accepted my invitation on another device and had just changed his mobile and it now went let him access anything as it's saying he's already a member! Any help greatly appreciated.

  • Casual Listener
  • Help please! My boyfriend accepted my invitation on another device and had just changed his mobile and it now went let him access anything as it's saying he's already a member! Any help greatly appre...
  • Maxim
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Student Discount - on Current Premium plans

Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want to be charged twice. The previous instructions onl...

  • Casual Listener
  • Can anyone help - I have read the instructions for updating my account to NUS/Student even though I am already a Premium Member - but the only option is to re input my bank details - but I don't want...
  • Maxim
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

How can one figure who they originally subscribed through?

I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) how does she figure out where she signed up and also...

  • Music Fan
  • I invited my daughter to premium family...she said she "accepted," but it has not gone through. She did it twice. I suppose she must have not signed up through Spotify originally (she has premium.) h...
  • ErikG
  • Roadie
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Pay with Linked Bank Account?

Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that I could only subscribe with a credit card?I know f...

  • Casual Listener
  • Hi! So recently I've been able to subscribe to Spotify premium by paying with my PayPal account, which is linked to my bank account. However, today, when I went to renew my subscription, it said that...
  • mustafaraza
  • Casual Listener
  • 3833 Views
  • 2 replies
  • 0 likes
  • 3833 Views
  • 2 replies
  • 0 likes

Premium disappeared

I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account

  • Newbie
  • I have been on premium student account for a few months now. I logged out on Wednesday and when I tried to log back in, it went to a free account
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help, someone using my account

Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this person hacking my account ? Really annoying when I p...

  • Casual Listener
  • Hi, can anyone help me, today I've been starting to get kicked off my account because someone else is using it, I don't know how because I've only used it on my personal mobile.. How do I stop this p...
  • Aimee_T
  • Roadie
  • 658 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 658 Views
  • 9 replies
  • 0 likes

spotify terrible customer service hacked account

I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card information and couldnt figure out how to do that prop...

  • Newbie
  • I get an email saying my email has been changed (how the **bleep** do you guys not protect this by making people approve it originally through their current email address? you have my credit card inf...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Being over charged!

I've been a Premium member for quiet some time.This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 month, which is about $20.I contacted my bank but they sa...

  • Newbie
  • I've been a Premium member for quiet some time. This month, my premium payment came out this month on the 3rd, then came out again on the 4th..(The next day) so I have gotten charged twice in 1 mont...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! College subscription

I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?

  • Newbie
  • I have been paying the 12.99$ fee but I am a college student, how do I change the options so I can pay the smaller fee?
  • Kileyritter
  • Newbie
  • 613 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 613 Views
  • 2 replies
  • 1 likes

Connection to Spotify Fails

The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spotify albums), I get following message : "During an at...

  • Regular
  • The connection from my Sonos system to Spotify is down. When I try to access Spotify from the Sonos controller (app on iPhone) or when I try to play Sonos-favourites (that were created based on Spoti...
  • ErikG
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Spotify. Familie Abbo erweitern

Hallo ihr Lieben,Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?.MFG

  • Newbie
  • Hallo ihr Lieben, Ich und Meine Schwester haben ein Spotify-Family Abbo. jedoch möchten wir dies Jetzt erweitern, auf die Maximale Anzahl, wie ist das Möglich?. MFG
  • Nadineirion
  • Newbie
  • 7606 Views
  • 11 replies
  • 1 likes
  • Other
    Premium
  • 7606 Views
  • 11 replies
  • 1 likes