Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
So this is a circular horror show. I deactivated facebook but spotify on my phone kept reactivating. So having read through the solutions on here I disconnected facebook in settings on the desktop version (i use desktop/ipad and phone). Now I can't l...
The following tab on my profile page shows 1 less than the amount of people I'm following. When I unfollow all but 1 profile I cant even get into my following tab how do I fix this? I've already signed out and back in and reinstalled the app.
Hi, I hope someone can help me! my husband has signed up to family premium and I was sent a link to log in too. I have set up my account but it has not asked me for the premium password or linked my account. How do I do this as it seems I have just a...
I paid for premium service was told cc did not go thr so I upgraded with new card still says same. There are no humans w Spotify only machines. No help no music
I am a spotify premium customer, and use the app on both my macbook and my iPhone 6s. I just bought a new album through iTunes as it wasn't released to Spotify, but I am still trying to sync it into Spotify. I was able to sync my iTunes playlists wit...
Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday. I was wondering if I could cancel this email. Or canceling the gift card. I dont mind using the giftcar...
I need to cancel my premium account but the problem is I know my user name but the email I have under that account doesn't work anymore so I have no way of getting back into my Spotify or even change my password. Is there a way to cancel or switch my...
Last week, february 7, I purchase a gift card of 3 motnhs premium for someone else. And I choose to sent the email with the gift for this tuesday. I was wondering if I could cancel this email. Or canceling the gift card. I dont mind using the giftcar...
I have 3 accounts. I have cancelled one account with maxis in December 2016 but I am still being charged. I AM NOT HAPPY. I want a refund and a cancellation pls. How do i proceed
Hi, I am trying to create a device password for my account, but everytime I click on the link, it says "Oh no! Something has gone wrong." when the page loads. Do I have to just wait until later or is the link broken? I've tried resending the email an...
HiI can't login into my account missxbabydollI try resetting the password but gotten no emailCan anyone help please
Even I reset my password already
I cant log in because i dont know the password. I do not use the email associated with that address anymore. I have been charged for the last several months and have not been able to listen to my music. Its frustrating there is no one i can talk to t...
Buenos días, tengo una cuenta premium anual y mi mujer una cuenta premium con pago mensual. Es posible unir la cuenta de mi mujer a la mía para tener premium familiar? Cómo hacerlo? Quedo a la espera. Gracias
I created an acount forever ago with my facebook account and for whatever reason stop using that one, created a new one, and now pay for premium on that account. I want to delete the account that is currently linked with my facebook and link it to th...
Recently, I decided to upgrade my Spotify account. I went online to my account for the first time in years and did so. While I was on the page, I decided to change some of the information that had been on my now-ancient Spotify account. Namely, I tho...
So I had an old card set up for automatic payment and spotify was not able to take the payment and was going to cancel and that was fine because I did not have the funds, but some how without my permission spofity went and got my new information. I a...
Buenas noches, pido ayuda ya que tenia un plan premium, me pase al plan familiar y empezaron a cobrar doble, el premium y el familiar, Ahora me Cobran triple, Dos Veces el plan familiar y Una Vez EL premium, necesito ayuda Porque Estoy Pagando casi C...
My account has been charged double for Jan 2017 and Feb 2017 and I only have one account. User name Tama1516,email tama2407@gmail.com. Please provide refund immediately $NZ12.99 per month ($25.98)Thank youTama McGee
Hello, I have a Premium account wich I have been using without any problem. Yesterday I format my android phone and when I re installed the spotify app, I loged in and I get a free acount. I´m sure that that is the account beacause I checked it in th...