Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103794 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103794 Views
  • 70 replies
  • 10 likes

Account upgrade from Premium to Premium Family

Hi, I am already a Premium user. I would like to upgrade today to Premium Family.But my payment period is starting at 1st of each month. Now we have 10 days more to go within this month, for which I already fully paid. Is there a way that the remaini...

  • Casual Listener
  • Hi,   I am already a Premium user. I would like to upgrade today to Premium Family. But my payment period is starting at 1st of each month.   Now we have 10 days more to go within this...
  • Bittencourt
  • Spotify Star
  • 663 Views
  • 3 replies
  • 0 likes
  • Account
  • 663 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not login with facebook

Spoiler (Highlight to read) What shall I do? It did work for 5 years now, but now I got a problem. Whenever I click on the button connect via facebook it shows me this page:https://login.spotify.com/login-auth-success/?csrf=0bf1793eee8c6ab080b3b91c16...

  • Music Fan
  •   What shall I do? It did work for 5 years now, but now I got a problem. Whenever I click on the button connect via facebook it shows me this page: https://login.spotify.com/login-auth-success...
  • toogroovy
  • Music Fan
  • 446 Views
  • 2 replies
  • 0 likes
  • Login
  • 446 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas al verficar cuenta familia

Hola, tengo problemas con mi cuenta familia, dado que he enviado el correo al igual que todas las cuentas asociadas a esta cuenta, pero aun asi dice que no se ha podido verificar la cuenta y nos ha bajado a gratis a pesar de que se ha cobrado la susc...

  • Newbie
  • Hola, tengo problemas con mi cuenta familia, dado que he enviado el correo al igual que todas las cuentas asociadas a esta cuenta, pero aun asi dice que no se ha podido verificar la cuenta y nos ha b...
  • user-removed
  • Not applicable
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account erstellen

Hi, ich habe vor 4 Wochen meinen alten Account (Spotify free) gelöscht. Jetzt wollte ich allerdings wieder einen Account erstellen (mit der selben Emailadresse). Beim erstellen eines neuen Accounts wird mir aber angezeigt, dass die Emailadresse berei...

  • Newbie
  • Hi,   ich habe vor 4 Wochen meinen alten Account (Spotify free) gelöscht. Jetzt wollte ich allerdings wieder einen Account erstellen (mit der selben Emailadresse). Beim erstellen eines ne...
  • user-removed
  • Not applicable
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted account?

every month I paid 15 euros, I wanted to be changed: from family to premium and that did not work, now I've made a mistake and they have deleted my account ????

  • Newbie
  • every month I paid 15 euros, I wanted to be changed: from family to premium and that did not work, now I've made a mistake and they have deleted my account ????
  • user-removed
  • Not applicable
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone 3 meses

Buenas soy cliente de Vodafone fibra con Red M, con lo cual tengo 3 meses de Spotify Premium Gratis hasta el 8 de Abril, pero desde el Martes me ha cambiado a Free y no se la causa. LLamé a vodafone y ellos no han modificado nada, Qué puedo hacer?

  • Newbie
  • Buenas soy cliente de Vodafone fibra con Red M, con lo cual tengo 3 meses de Spotify Premium Gratis hasta el 8 de Abril, pero desde el Martes me ha cambiado a Free y no se la causa. LLamé a vodafone ...
  • user-removed
  • Not applicable
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Charged incorrectly for months on Spotify Premium

Hi Spotify Cares team,I have realized that you have incorrectly charged me for six months for Spotify Premium, when my account was registered under the Spotify Student Premium deal. Can you please help retroactively fix this issue? I have since cance...

  • Newbie
  • Hi Spotify Cares team, I have realized that you have incorrectly charged me for six months for Spotify Premium, when my account was registered under the Spotify Student Premium deal.   Can yo...
  • EthanS1
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

playlist supprimer

Bonjour Je en avais non Compte spotify avec Facebook don j'ai passer plusieurs heur a faire mes playlist hier. AUJOURD'HUI J'Ai Cris un compte Tarifs Tarifs avec mon email et je me suis un CONNECTEUR facebook Que pensent sa aller me Transférer Mais p...

  • Casual Listener
  • Bonjour Je en avais non Compte spotify avec Facebook don j'ai passer plusieurs heur a faire mes playlist hier. AUJOURD'HUI J'Ai Cris un compte Tarifs Tarifs avec mon email et je me suis un CONNEC...
  • apotetoes
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong email and forgotten password

Hello, I tried to connect me on my phone but I forgot my password, the issue is that the email I have entered is a wrong email.... So I can't enter a new password wiithout my email, and in addition to that, it's impossible to change the email without...

  • Newbie
  • Hello, I tried to connect me on my phone but I forgot my password, the issue is that the email I have entered is a wrong email.... So I can't enter a new password wiithout my email, and in addition t...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el Inicio de sesion con facebook

Buenoas dias, Cuando inicio la sesion con mi cuenta de facebook, la sesion se inicia con otro nombre de otra persona y otro email. No ser que contraseña tengo y no la puedo averiguar por que tampoco va dirigido a mi email. Alguna solucion? Muchas gar...

  • Visitor
  • Buenoas dias,    Cuando inicio la sesion con mi cuenta de facebook, la sesion se inicia con otro nombre de otra persona y otro email.  No ser que contraseña tengo y no la puedo aver...
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème de Connexion

Bonjour, j'avais un compte premium avec l'offre 0.99ct par mois. J'ai fais une remise à zéro de mon téléphone Android et je ne me souviens plus du tout de l'adresse mail avec laquelle j'avais souscris. Pouvez-vous me retrouver avec le numéro de ma ca...

  • Newbie
  • Bonjour, j'avais un compte premium avec l'offre 0.99ct par mois. J'ai fais une remise à zéro de mon téléphone Android et je ne me souviens plus du tout de l'adresse mail avec laquelle j'avais souscri...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anmeldung fehlgeschlagen DNS Problem

Kann mich nicht anmelden es kommt ein Fenster mit der InfoAnmeldung fehlgeschlagenSpotify Netzwerk nicht gefunden (ein DNS Problem)

  • Newbie
  • Kann mich nicht anmelden es kommt ein Fenster mit der Info Anmeldung fehlgeschlagen Spotify Netzwerk nicht gefunden (ein DNS Problem)
  • user-removed
  • Not applicable
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked?

My account had my pass changed twice and then when i got it fixed my playlists were deleted and replaced with new ones? what should i do?

  • Newbie
  • My account had my pass changed twice and then when i got it fixed my playlists were deleted and replaced with new ones? what should i do?
  • user-removed
  • Not applicable
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me dan mis días gratis Premiun

Espero que estén teniendo lindo día, lo que pasa es que Spotify dice que me dan 30 días gratis de Spotify siempre y cuando pague el primer mes por anticipado, lo pagué, se terminó el mes, y jamás me dieron mis 30 días gratis que se mencionaba, solo m...

  • Newbie
  • Espero que estén teniendo lindo día, lo que pasa es que Spotify dice que me dan 30 días gratis de Spotify siempre y cuando pague el primer mes por anticipado, lo pagué, se terminó el mes, y jamás me ...
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment Charged Despite Only Being on Spotify Free

Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.

  • Newbie
  •  Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account issues.

I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn't go through. It shouldn't go through cause I have ...

  • Newbie
  • I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn'...
  • user-removed
  • Not applicable
  • 567 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 567 Views
  • 1 replies
  • 0 likes

card iTunes

E' possibile utilizzare come metodo di pagamento per abbonamento Spotify una card iTunes?

  • Newbie
  • E' possibile utilizzare come metodo di pagamento per abbonamento Spotify una card iTunes?
  • Maxim
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

NEED HELP!!!

I HAD A PREMIUM ACCOUNT AND UPGRADED TO THE FAMILY ACCOUNT, BUT NOW I CANT NEITHER LOG IN NOR INVITE MY FAMILY MEMBERS BECAUSE IT SAYS THAT I CAN ONLY USE SPOTIFY ABROAD FOR 14 DAYS. I HAVENT TRAVELLED AND MY COUNTRY IS THE SAME AS THE ONE I AM NOW, ...

  • Newbie
  • I HAD A PREMIUM ACCOUNT AND UPGRADED TO THE FAMILY ACCOUNT, BUT NOW I CANT NEITHER LOG IN NOR INVITE MY FAMILY MEMBERS BECAUSE IT SAYS THAT I CAN ONLY USE SPOTIFY ABROAD FOR 14 DAYS. I HAVENT TRAVELL...
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

No puedo aceptar invitación cuenta premiun

Tenia cuenta premium familar, no tuve ningún problemas hasta hace poco, que me llego un correo para verificar la dirección con el titular (que es mi hermano) luego me llega correo q no se puedo comprobar domicilio, y me paso a cuenta free, mi hermano...

  • Newbie
  • Tenia cuenta premium familar, no tuve ningún problemas hasta hace poco, que me llego un correo para verificar la dirección con el titular (que es mi hermano) luego me llega correo q no se puedo compr...
  • eoliveira
  • Newbie
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Charged £12.99 not the advertised £9.99

Just recently subscribed to Spotify Premium in the UK on my iPhone device, I was charged £12.99 despite the monthly subscription being advertised at £9.99. Any ideas why?

  • Newbie
  • Just recently subscribed to Spotify Premium in the UK on my iPhone device, I was charged £12.99 despite the monthly subscription being advertised at £9.99. Any ideas why?
  • pmb1
  • Casual Listener
  • 17200 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 17200 Views
  • 8 replies
  • 1 likes