Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80613 Views

9 replies

2 likes

Account
Login
  • 80613 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654598 Views

13 replies

4 likes

Account
  • 654598 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735184 Views

18 replies

29 likes

  • 735184 Views
  • 18 replies
  • 29 likes

Spotify Premium desktop - songs are unavailable

Hy there, At the end of December I changed my account to Premium. Since then many songs are not available for me - but only on the Desktop version (Windows10), when I use my account on my phone (I also have a few of them offline now) or from a web br...

Newbie

Hy there,   At the end of December I changed my account to Premium. Since then many songs are not available for me - but only on the Desktop version (Windows10), when I use my account on my ph...

malak_eyes

Newbie

363 Views

1 replies

1 likes

  • 363 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lost Everything I had woth Spotify

I've rebooted my phone and spotify doesnt know me anymore.....Its lost my credit card details, lost my playlists, still had my email address but Im no longer premium and everything is gone...Im trying to contact someone because I'VE ALREADY PAID!!!! ...

Newbie

I've rebooted my phone and spotify doesnt know me anymore..... Its lost my credit card details, lost my playlists, still had my email address but Im no longer premium and everything is gone... ...

MonicaM_Bogota

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Have free account but geting charged fot the premium

According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website

Casual Listener

According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website

Maxim

Spotify Star

325 Views

3 replies

0 likes

Subscription
  • 325 Views
  • 3 replies
  • 0 likes

Solved!! I want free Spotify on my Iphone but I signed up on iPad

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already created an account with this email address" If I delet...

Casual Listener

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already cre...

leahhi68

Casual Listener

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

Solved!! Same Artist name

Hello together I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen, my artist-name is already taken (by a inactive dude with n...

Casual Listener

Hello together   I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen...

swervem

Newbie

18413 Views

6 replies

0 likes

  • 18413 Views
  • 6 replies
  • 0 likes

Superuser Contribution No he podido pagar mi suscripción

Buenas tardes; necesito ayuda. O he podido pagar mi suscripción, de ninguna manera no usando varias tarjetas que operan bien. Con ninguna me acepta el pago todas arrojan el mismo mensaje Ups, parece que tu tarjeta o proveedor de pago están teniendo u...

Newbie

Buenas tardes; necesito ayuda. O he podido pagar mi suscripción, de ninguna manera no usando varias tarjetas que operan bien. Con ninguna me acepta el pago todas arrojan el mismo mensaje Ups, parece ...

MonicaM_Bogota

Roadie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Renewed Premium and lost all music

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to...

Newbie

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years wo...

KatesHere

Community Legend

312 Views

1 replies

0 likes

Account
Premium
  • 312 Views
  • 1 replies
  • 0 likes

Purchased Student discount but not working

Hey everyone! I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wait that long before I get the benefits of the student discou...

Casual Listener

Hey everyone!   I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wa...

Maxim

Spotify Star

260 Views

3 replies

0 likes

  • 260 Views
  • 3 replies
  • 0 likes

Superuser Contribution Consulta de servicio

Buenas tardes, El presente lo escribo en razón a que desde el mes de mayo del año 2016 accedí a suscribirme al plan premium, razón por la cual se se han hecho 4 cargos a mi tarjeta de crédito por la cantidad $9.00 MX; no obstante ello, no me ha sido ...

Newbie

Buenas tardes,    El presente lo escribo en razón a que desde el mes de mayo del año 2016 accedí a suscribirme al plan premium, razón por la cual se se han hecho 4 cargos a mi tarjet...

MonicaM_Bogota

Roadie

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

How many laptops can I connect to one account? (Need for a class)

Hi,I'm wondering how many laptops I can connect one spotify account to? I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a website and teach some coding. I'll have about 15 laptops and I'll i...

Newbie

Hi, I'm wondering how many laptops I can connect one spotify account to?   I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a websit...

Maxim

Spotify Star

293 Views

1 replies

0 likes

Account
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing account emails

I signed up for the Family Premium package last week using my gmail account. However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share music with my kids, etc. So I tried changing my registratio...

Newbie

I signed up for the Family Premium package last week using my gmail account.  However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share mu...

user-removed

Not applicable

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar spotify premium

Hola he intentado ya varios días pagar spotify premium con diferentes tarjetas y no me acepta los cargos me aparece el siguiente texto:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún ...

Newbie

Hola he intentado ya varios días pagar spotify premium con diferentes tarjetas y no me acepta los cargos me aparece el siguiente texto: Ups, parece que tu tarjeta o proveedor de pago están teniend...

MonicaM_Bogota

Roadie

329 Views

1 replies

0 likes

Premium
  • 329 Views
  • 1 replies
  • 0 likes

Rogers subscription not Syncing with my account and says active on my rogers account

I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working

Casual Listener

I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working

Maxim

Spotify Star

470 Views

5 replies

0 likes

  • 470 Views
  • 5 replies
  • 0 likes

Ad language

Hello all,I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know how to change the ads to french while I am in the US...

Newbie

Hello all, I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know...

Maxim

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

cant acess to my subscription

somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works.

Casual Listener

somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works. 

Hubo

Community Legend

270 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo conectarme al plan familiar

Algunos de los invitados al plan familiar no pueden darse de alta.Un anuncio les dice que no viven en la misma dirección, pero a otros si les dió acceso. ¿Sabrán por qué?

Newbie

Algunos de los invitados al plan familiar no pueden darse de alta. Un anuncio les dice que no viven en la misma dirección, pero a otros si les dió acceso. ¿Sabrán por qué?

enfrecuencia

Newbie

3681 Views

2 replies

0 likes

  • 3681 Views
  • 2 replies
  • 0 likes

Solved!! Why can't I talk to a human being at Spotify?

Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.

Newbie

Seriously, this is terrible. Old account I can't log into being charged monthly. No one can help. I'm not posting account info to forum or twitter.

Jacob

Community Legend

776 Views

1 replies

0 likes

Premium
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to Spotify

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

Newbie

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

user-removed

Not applicable

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

flavio

OLA BOM DIANESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR.NÃO ESTOU CONSEGUINDO.

Casual Listener

OLA BOM DIA NESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR. NÃO ESTOU CONSEGUINDO.

Bittencourt

Spotify Star

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

Subscription

I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes

Newbie

I was Downgraded to Free from my premium and now I can't get my premium account back. And my bill is also payed throughout iTunes

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes