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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8767 Views
  • 1 replies
  • 9 likes
  • Security
  • 8767 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478559 Views
  • 979 replies
  • 111 likes
  • Account
  • 478559 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210016 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210016 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120146 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120146 Views
  • 72 replies
  • 12 likes

HELP ASAP

I scanned my card for the student discount account, and it automatically charged me but I accidentally exited out of the confirmation page. Now it's asking me to pay again.

  • Casual Listener
  • I scanned my card for the student discount account, and it automatically charged me but I accidentally exited out of the confirmation page. Now it's asking me to pay again.
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Student Discount

Can I get a student discount if I am dual enrolled in HS and college?

  • Newbie
  • Can I get a student discount if I am dual enrolled in HS and college?
  • Masta_22
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 179 Views
  • 1 replies
  • 0 likes

subscription

Hiya, I subscribed for premium free trial, but I got a bill? what's that about...and I just cancelled my subscription, can someone sort it out for me please? account name: lastnameqiufirstnameyu@gmail.com

  • Newbie
  • Hiya, I subscribed for premium free trial, but I got a bill? what's that about... and I just cancelled my subscription, can someone sort it out for me please?   account name: lastnameqiufirst...
  • TobiasYoung
  • Composer
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with Premium payment

Hi,Every month Spotify usually takes out the money from my bank account to pay for my family plan premium subscription. This month I had to re enter all of my card information and it still will not go through. I was just given a brand new card and ev...

  • Casual Listener
  • Hi, Every month Spotify usually takes out the money from my bank account to pay for my family plan premium subscription. This month I had to re enter all of my card information and it still will not...
  • AndreaR25
  • Casual Listener
  • 626 Views
  • 4 replies
  • 1 likes
  • 626 Views
  • 4 replies
  • 1 likes

Solved!! trouble with merging accounts, one with student email, one conncected via facebook

Hello, I am trying to link my new student account (which I created for the discount) with an old account (non-student but with discounted premium subscription) that was associated with my Facebook account. Any help would be much appreciated!

  • Newbie
  •  Hello, I am trying to link my new student account (which I created for the discount) with an old account (non-student but with discounted premium subscription) that was associated with my Faceb...
  • TobiasYoung
  • Composer
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Quero usar aquilo que paguei.

Gostaria de saber como é feito a liberação para a utilização do Spotify Premium, fiz o pagamento via boleto bancário e até agora não houve a liberação para minha utilização. Estou conectado com a conta do Facebook. Como é feito a liberação ? Fiquei m...

  • Casual Listener
  • Gostaria de saber como é feito a liberação para a utilização do Spotify Premium, fiz o pagamento via boleto bancário e até agora não houve a liberação para minha utilização. Estou conectado com a con...
  • Bittencourt
  • Spotify Star
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Solved!! Moved to premium family - how can family members bring their old playlists over?

I had a normal spotify account for a while. My kids each created their own playlists on my account. I recently upgraded to family premium, and my kids each want to "import" their playlists into their newly created accounts. How do they do this?

  • Casual Listener
  • I had a normal spotify account for a while.  My kids each created their own playlists on my account.   I recently upgraded to family premium, and my kids each want to "import" their playl...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Account hacked: People using my account and sending out family invites

I first noticed today that my recent music was nothing I heard of.Then a few hours later my spotify kept pausing, when I opened my iphone app it asked me to keep playing on "AXEL". Only me and my wife use the family premium account. I had to sign out...

  • Newbie
  • I first noticed today that my recent music was nothing I heard of. Then a few hours later my spotify kept pausing, when I opened my iphone app it asked me to keep playing on "AXEL". Only me and my w...
  • Stacivon
  • Newbie
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Kicked off my account

I received an email asking me to verify my address to stay on my family account. When I did, I got kicked off saying I couldn't be verified. No one else in my family received this notice. I tried contacting Spotify but all I got was a generic email w...

  • Visitor
  • I received an email asking me to verify my address to stay on my family account. When I did, I got kicked off saying I couldn't be verified. No one else in my family received this notice. I tried con...
  • wingshq
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

i need to speak to someone

I signed up for 3 months for .99 and it said only $9.99 after trial ..my account has been overchargedMichelle

  • Newbie
  • I signed up for 3 months for .99 and it said only $9.99 after trial ..my account has been overcharged Michelle
  • ErickRGuetta
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Is Direct Carrier Billing (Google Play) supported for Telstra in Australia?

Hi, My Carrier is Telstra (in Australia). Is Direct Carrier Billing (Google Play Store on Android 6) supported for Telstra in Australia? Cheers

  • Newbie
  • Hi,   My Carrier is Telstra (in Australia).   Is Direct Carrier Billing (Google Play Store on Android 6) supported for Telstra in Australia?   Cheers
  • jbolger
  • Newbie
  • 2636 Views
  • 2 replies
  • 0 likes
  • Account
  • 2636 Views
  • 2 replies
  • 0 likes

£15 a month for premium?! - please help

hi, wondering if anyone could help!! i changed my premium account (the £9.99 one) to the premium account with student discount (£4.99 per month) in september 2016. i checked my bank account the other day and it turns out i've been charged £9.99 every...

  • Newbie
  • hi, wondering if anyone could help!! i changed my premium account (the £9.99 one) to the premium account with student discount (£4.99 per month) in september 2016. i checked my bank account the other...
  • Bittencourt
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Dirección Residencia Plan Familiar

Hola, viendo las instrucciones que dan Spotify para cuando uno cambia de dirección, decía que era necesario cancelar la cuenta y luego volverse a suscribir, hace un mes cancelé la cuenta, venció el plazo que quedaba y hoy hice una nueva cuenta. Sin e...

  • Newbie
  • Hola, viendo las instrucciones que dan Spotify para cuando uno cambia de dirección, decía que era necesario cancelar la cuenta y luego volverse a suscribir, hace un mes cancelé la cuenta, venció el p...
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

I get a 500 server error every time I attempt to change my country from payment options - what gives

I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try. This has been going on for a few days. What gives!?

  • Newbie
  • I'm looking to switch payment options to use a card in a different country (I moved!) and I get a 500 server error every time I try.   This has been going on for a few days. What gives!?
  • osornios
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Cant log in

I cant log in because i no longer use that email and spotify wont let me log in through facebook.

  • Newbie
  • I cant log in because i no longer use that email and spotify wont let me log in through facebook. 
  • osornios
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

charged twice

My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a credit card registered while it also says that my ...

  • Newbie
  • My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

"Your last payment didn't work"

Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused because "my last payment didn't work" how is this possib...

  • Newbie
  • Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused becau...
  • osornios
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Premium
  • 493 Views
  • 1 replies
  • 0 likes

Multiple accounts, switching to the one connected to Facebook, Student

Hey all, I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't realize I had created an account years ago that was linked to my fac...

  • Visitor
  • Hey all,    I wanted to cancel my account linked to my email, because I was missing out on the social aspect of following my facebook friends and listening to their playlists. I didn't re...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Charged 3 months subcription when signing up for a 3-month offer at DKK 9

My daughter signed up for a 3-month period at DKK 9 beginning December 2016 to see if she wanted Spotify. She is a "first-time-user" and has never had Spotify before!!!!! So there is no other account.I also took the apparently too-good-to-be true off...

  • Newbie
  • My daughter signed up for a 3-month period at DKK 9 beginning December 2016 to see if she wanted Spotify. She is a "first-time-user" and has never had Spotify before!!!!! So there is no other account...
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes