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I removed the Spotify app from my facebook account, not realizing I would no longer be able to access my Spotify account at all. I had to re-enroll as a new user in Spotify. When I search my name, I can find my old account and all of my playlists, but I have no idea how I can log in on that account again and access all of them. I have Premium on my original account, so I don't want to pay for it on a new account, and I don't want to keep paying for it on the old one if I can't access it.
Hi rosalulay, if you filled the contact form, you should received an automated message, you need to reply that message (even if it's from "no-reply") and one of the employees of Spotify will get you back as soon as possible.
Make sure you checked all the folders of your mail, don't forget "Spam folder".
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey @rosalulay
Your case is in the correct queue, so you'll get a response soon 🙂
I also accidentally deleted the app from my facebook account. Anyone who can help me retrieve my old account where all my playlists are on? My ID number is: 11132122536
Best Regards,
Dung
@user-removed
I suggest you contact support so they can take a look at your account and help you with this:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
I also had this problem however just made a new account (it was free account) and started again i didnt have many playlist so not much of issue.
however i do agree with the facebook connected to spotify is a bit annoying.
Hi Peter, sorry to bombard you, but my facebook account has been separated from my actual premium spotify account too. I try to log back in with my facebook details and it says "Create a new account". I have even pressed that and it says error, probably because it registers my facebook account as one that already has a spotify account. It just can't find it.
my case number is #09683343
Thanks man!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…