Hey @Sdpittman83, I'm sorry to hear that.
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them. One is filling out the online contact form.
Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.
You can also use the Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
Let me know if this helps!
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Note: I'm not a Spotify employee.