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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88165 Views

9 replies

2 likes

Account
Login
  • 88165 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

736703 Views

13 replies

4 likes

Account
  • 736703 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755530 Views

18 replies

29 likes

  • 755530 Views
  • 18 replies
  • 29 likes

Unable to change password

Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank.Any suggestions?

Newbie

Hi. I am not able to change to change password. When i try to change it, it just says: This **bleep** should not be blank. This **bleep** should not be blank. Any suggestions?

tjokjok

Newbie

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect

I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible.And the music is playing, as you can see in the included picture, the 2 devices are not mine.

Newbie

I haven't connected any devices to my account, but when i use Spotify I see different devices that are connected to my account, How is that possible. And the music is playing, as you can see in the ...

jsannn

Community Legend

486 Views

1 replies

0 likes

Account
Security
  • 486 Views
  • 1 replies
  • 0 likes

Help. can't chose my username

I'm sure i've set my username while signing up.But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page.the edit profile button doesn't allow me to change it edit: posting this has prompted me to type in a username, it's still shown as "ruhfdu8...

Newbie

I'm sure i've set my username while signing up. But now it says "ruhfdu8s0czxmxb041bwy71mh" on my profile page. the edit profile button doesn't allow me to change it   edit: posting this has...

jsannn

Community Legend

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Please remove particular ad with curse word

One of Spotify's premium ads has the word **bleep** in it and even though I'm listening to the Gospel station it still pops up. I understand if I chose to listen to music with cursing then there's no way around that, but not everyone listens to that ...

Casual Listener

One of Spotify's premium ads has the word **bleep** in it and even though I'm listening to the Gospel station it still pops up. I understand if I chose to listen to music with cursing then there's no...

EthanS1

Community Legend

2031 Views

8 replies

1 likes

  • 2031 Views
  • 8 replies
  • 1 likes

Superuser Contribution I bought 3 months spotify premium and now I have a test account

So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Because well when I look at my profile in the spotify app...

Casual Listener

So basically I purchased spotify premium a few months ago (somewhere in november) 3 months of spotify premium for 1 euro. But I recently found out that my account turned into a 'test account'? Becaus...

Laurens2000

Casual Listener

960 Views

2 replies

0 likes

  • 960 Views
  • 2 replies
  • 0 likes

Rhhhhaaaaaa

Right just signed up for family plan .. Sent invite wife ... She got invite .... Accepted invite ..... Directed her to log in ..... She hasn't got account so logged in as me ... so in my account ????? Can someone from Spotify explain why this is so *...

Newbie

Right just signed up for family plan ..   Sent invite wife ...     She got invite ....   Accepted invite .....    Directed her to log in .....   She hasn...

AtlantaG

Music Fan

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Spotify haked

My spotify was hacked and they deleted everything and changed the password and email and i cant sign in and mt credit card info is connected to it HELP ASAP

Newbie

My spotify was hacked and they deleted everything and changed the password and email  and i cant sign in and mt credit card info is connected to it HELP ASAP 

tankie2011

Regular

759 Views

2 replies

1 likes

  • 759 Views
  • 2 replies
  • 1 likes

Inscription impossible

Bonjour j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte.Mon fils a cree un compte des la reception de l'email d'invitation avec succesMa fille tente de creer un compte de la meme maniere mais sans succes. Elle est sur la ...

Newbie

Bonjour   j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte. Mon fils a cree un compte des la reception de l'email d'invitation avec succes Ma fille tente de creer...

Danny412

Newbie

5852 Views

1 replies

1 likes

  • 5852 Views
  • 1 replies
  • 1 likes

Username/ID gibberish

Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi

Newbie

Please fix user name i dont understand 22owk7z7vjetita3pq5vwwshi

jsannn

Community Legend

6603 Views

1 replies

0 likes

Account
  • 6603 Views
  • 1 replies
  • 0 likes

Account Hacked, can't change password on your site

Hello, For the last few days I've had my Spotify interrupted consistently by another account. Even when I "log out on all devices", somehow a new device pops up - the most recent one is simply called "Anonymous". I have had songs changed in my playli...

Casual Listener

Hello,   For the last few days I've had my Spotify interrupted consistently by another account.  Even when I "log out on all devices", somehow a new device pops up - the most recent one i...

Aggrodesiac

Casual Listener

972 Views

2 replies

1 likes

  • 972 Views
  • 2 replies
  • 1 likes

Cuenta premium, canciones descargadas

Buenas tardes una consulta, si yo tengo canciones descargadas en mi celular desde spotify al yo estar escuchnando esa playlist descargada y al mismo tiempo tener los datos activos por otras aplicaciones, la aplicacion SPOTIFY, me consumira datos como...

Casual Listener

Buenas tardes una consulta, si yo tengo canciones descargadas en mi celular desde spotify al yo estar escuchnando esa playlist descargada y al mismo tiempo tener los datos activos por otras aplicacio...

AtlantaG

Music Fan

6099 Views

1 replies

0 likes

  • 6099 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to connect spotify to facebook

When entering my information - it connects to facebook but then in the spotify desktop app itself, it doesn't update - the connect facebook button remains and I can basically keep connecting without anything changing, without getting to see friends e...

Casual Listener

When entering my information - it connects to facebook but then in the spotify desktop app itself, it doesn't update - the connect facebook button remains and I can basically keep connecting without ...

BHTrix

Casual Listener

466 Views

2 replies

0 likes

Other
  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple Accounts Toggle

My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to login requires a ridiculous number of clicks to co...

Newbie

My daughter and I have separated accounts. Attempting to switch between them while driving is extremely dangerous given that the mobile app provides no simple toggle mechanism. Even using FaceBook to...

SergioDavid

Roadie

380 Views

1 replies

1 likes

  • 380 Views
  • 1 replies
  • 1 likes

Can't add songs to playlists

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs. I've already tried logging out and reinstalling the app. I'm runn...

Music Fan

For some reason I can't add songs to almost all of my playiststs. However I can add songs to playlists that are located in a folder. All of these playlists contain less than 10k songs.    ...

eastLondonJack

Newbie

600 Views

4 replies

0 likes

Other
  • 600 Views
  • 4 replies
  • 0 likes

Solved!! Profile page says I have Premium for family, but apps say I haven't. Please help

Today I joined Spotify Family Premium. My profile page on the Spotify website says I have this Family Premium subscription. So does the page of the owner.However, when I log in into the Spotify app on my mobile (Android) or PC, the app seems to think...

Casual Listener

Today I joined Spotify Family Premium. My profile page on the Spotify website says I have this Family Premium subscription. So does the page of the owner. However, when I log in into the Spotif...

Nico

Community Legend

1488 Views

5 replies

0 likes

  • 1488 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't login on mobile device & computer

Dear Spotify Helpers,I accidently took my money back from the bank for Spotify Premium.Now i can't login throu Facebook.When i login on my mobile Device it said; Username/Password is not Valid.When i login on my Computer it will not even load the acc...

Newbie

Dear Spotify Helpers, I accidently took my money back from the bank for Spotify Premium. Now i can't login throu Facebook. When i login on my mobile Device it said; Username/Password is not Vali...

SergioDavid

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Taking Ownership of your Account

I have been uploading my music to Spotify through TuneCore and now there is an artist account under my name in Spotify. How can I cut TuneCore out of the equation and take control of my artist acount? I want to be able to add in my own biography for ...

Newbie

I have been uploading my music to Spotify through TuneCore and now there is an artist account under my name in Spotify. How can I cut TuneCore out of the equation and take control of my artist acount...

Maxim

Spotify Star

1515 Views

1 replies

0 likes

  • 1515 Views
  • 1 replies
  • 0 likes

Friend feed only displays "See what your friends are playing"

The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you can follow. How do I get the feed back so I can actu...

Newbie

The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you c...

Tomatosauce

Regular

1309 Views

2 replies

6 likes

  • 1309 Views
  • 2 replies
  • 6 likes

Doble Cobro

Hola. El dia de hoy pase de Free a Family pero me realizaron doble cobro. Quiero saber porque y en caso de haber un error buscar mi reembolso.

Newbie

Hola. El dia de hoy pase de Free a Family pero me realizaron doble cobro. Quiero saber porque y en caso de haber un error buscar mi reembolso.

osornios

Spotify Star

969 Views

1 replies

0 likes

  • 969 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Goodmorning, few days ago I had some issues regarding the devices detected in the app. It appeared a tablet that I do not have. I already changed the check on "only devices in the local wi fi connection or ethernet" but I still have the same problems...

Newbie

Goodmorning, few days ago I had some issues regarding the devices detected in the app. It appeared a tablet that I do not have. I already changed the check on "only devices in the local wi fi connect...

IguanaSetup

Community Legend

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes