Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9095 Views
  • 1 replies
  • 9 likes
  • Security
  • 9095 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482653 Views
  • 979 replies
  • 111 likes
  • Account
  • 482653 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211046 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211046 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121025 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121025 Views
  • 72 replies
  • 12 likes

Family wont work

Hi, we are a few students, who lived together. We started just a family account with spotify. When 2 students tried to connect, it wont work. They received a mail that their address cant be checked and they are banned. But the addresses are the same ...

  • Newbie
  • Hi,   we are a few students, who lived together. We started just a family account with spotify.   When 2 students tried to connect, it wont work. They received a mail that their address...
  • ulfbow
  • Newbie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in

I cant log in with my actual account. (Not this one)I get message that my account details are wrong.When i made the account with username, it turned into random numbers and letters i dont remember. (I did not use facebook!)It is a premium account and...

  • Casual Listener
  • I cant log in with my actual account. (Not this one) I get message that my account details are wrong. When i made the account with username, it turned into random numbers and letters i dont remembe...
  • Teyong
  • Casual Listener
  • 913 Views
  • 6 replies
  • 0 likes
  • 913 Views
  • 6 replies
  • 0 likes

Solved!! Future Spotify Artist Needing Help!

Hi there, I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into the into the box and somehow it will claim me? Where do I fi...

  • Casual Listener
  • Hi there,   I am wanting to set up a Spotify Artists account. It says to start, I must "verify" or "claim" myself. Doing this requires me to paste my link of my artist profile URL or URl into ...
  • imattolo
  • Community Legend
  • 730 Views
  • 5 replies
  • 0 likes
  • Account
  • 730 Views
  • 5 replies
  • 0 likes

Solved!! Multiple users with same premium account

Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist Thanks

  • Music Fan
  • Hi, i have premium account, is posible create more users with the same account, like Netflix? So each users view different playlist   Thanks
  • user-removed
  • Not applicable
  • 103101 Views
  • 11 replies
  • 5 likes
  • Account
  • 103101 Views
  • 11 replies
  • 5 likes

Inscription impossible

Bonjour j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte.Mon fils a cree un compte des la reception de l'email d'invitation avec succesMa fille tente de creer un compte de la meme maniere mais sans succes. Elle est sur la ...

  • Newbie
  • Bonjour   j'ai pris un abonnement famille aujourd'**bleep**. J'ai cree donc mon compte. Mon fils a cree un compte des la reception de l'email d'invitation avec succes Ma fille tente de creer...
  • Danny412
  • Newbie
  • 5614 Views
  • 1 replies
  • 1 likes
  • 5614 Views
  • 1 replies
  • 1 likes

Can't change the country

Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outside US, I'm not using any VPN in my browser so it s...

  • Newbie
  • Hello, Spotify just arrived in Romania but until now I used an US account so now it won't let me change my country, tried changing the payment details but it wont allow me to enter a card that's outs...
  • tmihai20
  • Newbie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing password

How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too

  • Newbie
  • How do I change my password if I sign in through Facebook and it’s a old email I don’t use anymore so I want to change that too
  • ZullyB
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution album produced by me that must be absolutely eliminated on the Spotify network

I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distributors who have deleted the album from their serve...

  • Casual Listener
  • I have an album produced by me that must be absolutely eliminated on the Spotify network, due to problems among the authors. How you do it? I have also sent the removal request several times to distr...
  • scuzzoe
  • Newbie
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
  • 0 likes

Account lost

I lost my account but spotify stil taking my money. Please help me.

  • Casual Listener
  • I lost my account but spotify stil taking my money. Please help me.
  • Sputnik2003
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • Account
  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan

My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email address she sends it to us correct. Any other way for me to ge...

  • Newbie
  •   My wife has the family plan and all of a sudden I was no longer on it. She resent me an invite multiple times, but for some reason I never get the email with the invite. And yes the email addr...
  • ZullyB
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to connect facebook account

showing messagethe facebook account you've tried to connect to is already connected to another spotify accounti

  • Newbie
  • showing message the facebook account you've tried to connect to is already connected to another spotify account i
  • ZullyB
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login error

I've been trying for the past two days to login to spotify using Facebook but it doesn't let me

  • Newbie
  • I've been trying for the past two days to login to spotify using Facebook but it doesn't let me 
  • ZullyB
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Problems with syncing local files across devices

I am Premium subscriber and I have a couple different playlists that I imported from iTunes. I have set up my desktop to access the local files and am trying to download these to my Android tablet and Android phone. I'm having some extremely frustrat...

Spotify #2.jpg Spotify Tablet.png Spotify Phone.png
  • Regular
  • I am Premium subscriber and I have a couple different playlists that I imported from iTunes.  I have set up my desktop to access the local files and am trying to download these to my Android tab...
  • imattolo
  • Community Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • Other
  • 441 Views
  • 3 replies
  • 0 likes

My account has been hacked, email address has been changed. My premium account is unaccessible now.

Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help. I've contacted Spotify through Facebook and they can't help me out either. First they send m...

  • Casual Listener
  • Please help. Today I decided to login to my account on my PC and viewed an unknown emailadress in my account settings. Freaked me out so I searched for help.    I've contacted Spotify thr...
  • FatimaZahraB6
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 603 Views
  • 2 replies
  • 0 likes

PLAYLIST DELETED

THIS MORNING I FOUND ALL MY PLAYLIST DELETED. ANY SOLUTION?

  • Newbie
  • THIS MORNING I FOUND ALL MY PLAYLIST DELETED.  ANY SOLUTION?
  • imattolo
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

How can I update my credit card on my premium account ?

I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something. I click update and nothing comes up for me to be able to change it. I feel frustrated not being able to figure out somet...

  • Regular
  • I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something.  I click update and nothing comes up for me to be able to change...
  • Tfleck721
  • Regular
  • 1154 Views
  • 15 replies
  • 0 likes
  • 1154 Views
  • 15 replies
  • 0 likes

Solved!! Signed up for 30-Days Free Trial, credit card got charged immediately!

Hi, I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately.I wrote an email to Spotify support 7 days ago but still got no answer. Of course I checked my spam folder. I'm a happy rdio.com customer but I thou...

  • Newbie
  • Hi,   I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately. I wrote an email to Spotify support 7 days ago but still got no answer. Of course I ch...
  • aliseji
  • Newbie
  • 3399 Views
  • 39 replies
  • 0 likes
  • 3399 Views
  • 39 replies
  • 0 likes

Playlists

My account kicked me out and I had to login again and now none of my playlists are populating.

  • Newbie
  • My account kicked me out and I had to login again and now none of my playlists are populating. 
  • claricelee
  • Regular
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Change username

I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mobile and desktop and the same result each time. can ...

  • Newbie
  • I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mob...
  • claricelee
  • Regular
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Accidentally unfollowed - how do I refollow?

I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?

  • Casual Listener
  • I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?
  • phan_times
  • Community Legend
  • 8910 Views
  • 3 replies
  • 1 likes
  • 8910 Views
  • 3 replies
  • 1 likes