Downgrade from Premium to Free

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Downgrade from Premium to Free

dahveedgr
Visitor
After a few months of enjoying Premium...I need to downgrade to Ad-Sponsored Free account. I looked into my online account settings, but it only seems to allow me to downgrade to Unlimited, not Free as I wish. Can you do it for me? Thank you. User: dahveedgr
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Re: Downgrade from Premium to Free

Community Manager
Community Manager

Hi Dahveedgr- Albers is right, you can cancel via your subscription page. 

 

Under the heading 'Cancel your subscription' select 'View your options". From that page select "Click here to continue to the cancellation page" at the bottom. 

 

I've attached a picture of the page you'll be directed to:Screen Shot 2012-02-21 at 7.49.59 AM.png

Solution!

Re: Downgrade from Premium to Free

Robbie
Spotify Legend
No worries - your account will stay exactly how it is, but just on the free service.


Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.
24 Replies

Re: Downgrade from Premium to Free

EricaGray
Visitor

What do you get when you subscribe here

Re: Downgrade from Premium to Free

Albers
Regular

You tryed under subscriptions? 

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Solution!

Re: Downgrade from Premium to Free

Community Manager
Community Manager

Hi Dahveedgr- Albers is right, you can cancel via your subscription page. 

 

Under the heading 'Cancel your subscription' select 'View your options". From that page select "Click here to continue to the cancellation page" at the bottom. 

 

I've attached a picture of the page you'll be directed to:Screen Shot 2012-02-21 at 7.49.59 AM.png

Re: Downgrade from Premium to Free

DannyB
Visitor

I am also trying to downgrade because of the money, and overtime I try entering my password to confirm the transaction, it says incorrect. So I went to facebook and changed my password, but still, nothing.

Re: Downgrade from Premium to Free

Community Manager
Community Manager

Hi DannyB- I recommend first changing your Internet browser. Then head over to Facebook making sure you're logged out of your profile. 

 

Then head over to your subscription page give the downgrade another try. 

Re: Downgrade from Premium to Free

b_murray
Regular

Are you able to keep your login information, playlists, or does everything delete along with your subscription?

 

I would still like to keep my account, just not the paid version.

Solution!

Re: Downgrade from Premium to Free

Robbie
Spotify Legend
No worries - your account will stay exactly how it is, but just on the free service.


Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.

Re: Downgrade from Premium to Free

claudiazanin
Visitor

I have the same problem. As it is a free service of our hostingprovider, I cannot adjust 'subscription'. I would not like to loose my playinglists though...
It is not clear to me if this is possible and how to manage this before my account is deleted automaticaly...

kind regards

 

Re: Downgrade from Premium to Free

Peter__
Community Legend
Once your subscription provided by your other provider ends, your Spotify account will simply revert to Spotify free. No need to worry, you will still be able to access your playlists and music on the free service and then you can also upgrade to premium again if you like! ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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