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Email Address is invalid on account, cant log in

Email Address is invalid on account, cant log in

The email address that i originally joined Spotify with is no longer valid (college email). Spotify is saying that my password is incorrect and there is no way for me to receive the password reset email. Need someone to switch my email address on my Premium account so I can log back in. 

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1 Reply

Hey @user-removed,

 

If you contact support from your account, the support reply may probably go to the wrong email.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you update your email address.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
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