Help Wizard

Step 1


Empty account

Empty account

In December I've paid for the 3months premuim promotion. Now the 3 months are over, I was logged out of all my devices. When I relogged, all my playlists, sogns, artists are gone. My account looks like it is brand new. Can I recover it?

1 Reply

Hey @mishina87, welcome to the Community!


It sounds like you might have two accounts. We suggest you follow the steps listed here to find the account.


Once you find your main account, you can close your extra account following these steps.


We hope that helps.

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