Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
555137 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131333 Views
74 replies
12 likes
Hello dear spotify community, ive got a question. Last week i got an email from spotify saying i must renew my password because, and i quote here " we reset your password because is that "SOME OTHER SERVICE" you are using "THE SAME PASSWORD AND ID" h...
Hello dear spotify community, ive got a question. Last week i got an email from spotify saying i must renew my password because, and i quote here " we reset your password because is t...
Moderator
649 Views
3 replies
0 likes
Hi guys, I got an sms to say my spotify account got unsubscribed. But definitely wasn't done by me (its set to auto renew and has been like that for 6mths at least).I checked and logged into my account and sure enough it shows my account is now free ...
Hi guys, I got an sms to say my spotify account got unsubscribed. But definitely wasn't done by me (its set to auto renew and has been like that for 6mths at least). I checked and log...
Newbie
412 Views
1 replies
0 likes
Is there any option to create some sort of family plan. I have 4 people in my family that use the mobile application, but we do want to be charged 4 seperate times a month for the premium service. Currently we are constantly getting the message that ...
Is there any option to create some sort of family plan. I have 4 people in my family that use the mobile application, but we do want to be charged 4 seperate times a month for the premium service. Cu...
Newbie
36234 Views
61 replies
21 likes
I am having an Event tomorrow night and I downloaded the Spotify App on three tablets such as my computer. The thing is: After typing in my login details and pressing "Log In" it stucks - I cannot press anything else and it also does not say "wrong p...
I am having an Event tomorrow night and I downloaded the Spotify App on three tablets such as my computer. The thing is: After typing in my login details and pressing "Log In" it stucks - I cannot pr...
Roadie
397 Views
1 replies
0 likes
Someones hacked my account and keeps stopping, adding and changing my music. I'm paying premium and can't use it. What am I meant to do?
Someones hacked my account and keeps stopping, adding and changing my music. I'm paying premium and can't use it. What am I meant to do?
Community Legend
380 Views
1 replies
0 likes
Hi, My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get back in.
Hi, My sister is having trouble getting her email and password back. Is there I wat that she could go through the Spotify app for details? Because if she logs out, she won’t be able to get b...
Community Legend
269 Views
1 replies
0 likes
Hi here~ I really need help for the error.That account is probably my thrid.I often have to do my playlist again after recreating an account because I can not access the old ones anymore. And not easy to remember all.I would like you to give me a per...
Hi here~ I really need help for the error. That account is probably my thrid. I often have to do my playlist again after recreating an account because I can not access the old ones anymore...
Community Legend
517 Views
1 replies
0 likes
Hi: I've purchased a gift card "on line", and the receiver noticed me that is requested a PIN after entered the "Spotify Code". And she can't find where te PIN is?. I received a mail with this text: Dear Customer, Thank you for purchasing a Spotify p...
Hi: I've purchased a gift card "on line", and the receiver noticed me that is requested a PIN after entered the "Spotify Code". And she can't find where te PIN is?. I received a...
Newbie
3342 Views
2 replies
0 likes
Eu possui a assinatura do Spotify Premium e cancelei antes que fosse feita a cobrança na minha conta novamente. Porém no outro dia foi descontado pelo ebanx o valor de 10 reais. E n foi estornado. Não gostei nada, aguardando a devolução.
Eu possui a assinatura do Spotify Premium e cancelei antes que fosse feita a cobrança na minha conta novamente. Porém no outro dia foi descontado pelo ebanx o valor de 10 reais. E n foi estornado. Nã...
Spotify Star
459 Views
3 replies
0 likes
Forgot password but don’t have password for email account associated with Spotify account so can’t reset password
Forgot password but don’t have password for email account associated with Spotify account so can’t reset password
Newbie
351 Views
1 replies
0 likes
Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo; Você não pode entrar neste plano premiu familiar.
Nao consigo fazer com que um membro use o spotify familia. Envio o convite e aparece uma mensagem dizendo; Você não pode entrar neste plano premiu familiar.
Spotify Star
321 Views
1 replies
0 likes
My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the same music on Firefox browser again, so I entered ...
My account recently was playing music from a Firefox browser, which i don't use .I disconnected all devices and logged back in on mine, which seemed fine for a week. Then someone was listening to the...
Newbie
331 Views
1 replies
0 likes
So I think my account was "hacked" as random playlists started apearing with spanish names, adding a lot of songs I wouldn't listen too and since noone else has access to my account it had to be that, anyways I logged out everywhere, changed all my p...
So I think my account was "hacked" as random playlists started apearing with spanish names, adding a lot of songs I wouldn't listen too and since noone else has access to my account it had to be that...
Newbie
863 Views
1 replies
0 likes
Spotify experts, please help.My profile shows an old zip code - 2 houses before. When I try to update it says these fields are managed in my Facebook account: and then a list of fields, but not the zip code. In Facebook, I have not entered my address...
Spotify experts, please help. My profile shows an old zip code - 2 houses before. When I try to update it says these fields are managed in my Facebook account: and then a list of fields, but not the...
Casual Listener
949 Views
2 replies
0 likes
Yeah basically my username was set automatically by my email i didnt choose it and its really bad, possible to get it changed?
Yeah basically my username was set automatically by my email i didnt choose it and its really bad, possible to get it changed?
Newbie
12152 Views
2 replies
2 likes
I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happen often enough where it would happen a few times a ...
I've been experiencing a lot of this recently, the 30 minute ad-free video or recording will play, but more ads will still come up after a few songs. This doesn't happen every time, but it does happe...
Newbie
15909 Views
2 replies
42 likes
hi when I log into my account I get logged out. I try to reset the password but I do not get an e-mail when I use my username.
hi when I log into my account I get logged out. I try to reset the password but I do not get an e-mail when I use my username.
Casual Listener
718 Views
3 replies
0 likes
I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don't know to know my real full name.
I have setup a username in Spotify, but when I try to share playlists it shows my real name rather than my username. Is there a way to have it show my username instead? I am not wanting people I don'...
Music Fan
1257 Views
1 replies
0 likes
Todos moramos no mesmo endereço, mas recebi um e-mail dizendo que não foi possível verificar a minha conta e tiraram o spotify premium, estou com o free.Meu irmão me mandou o convite novamente mas quando coloco o endereço diz que não é possível eu en...
Todos moramos no mesmo endereço, mas recebi um e-mail dizendo que não foi possível verificar a minha conta e tiraram o spotify premium, estou com o free. Meu irmão me mandou o convite novamente mas ...
Moderator
487 Views
1 replies
0 likes
Hace mas de un mes desactive mi cuenta de spotify, sin embargo aún me aparece el cobro de ésta asociada a mi tarjeta, quisiera saber que debo hacer para que no me sigan cobrando un servicio que no ocupo y que pasa con el cobro que me hicieron este me...
Hace mas de un mes desactive mi cuenta de spotify, sin embargo aún me aparece el cobro de ésta asociada a mi tarjeta, quisiera saber que debo hacer para que no me sigan cobrando un servicio que no oc...
Moderator
435 Views
1 replies
0 likes
