Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Suddenly unsubscribed

Suddenly unsubscribed

Hi guys,

 

I got an sms to say my spotify account got unsubscribed. But definitely wasn't  done by me (its set to auto renew and has been like that for 6mths at least).

I checked and logged into my account and sure enough it shows my account is now free instead of premium.

 

Looking at my history of payments last one was 18/03...which makes today the renewal date/payment date.

 

Any ideas?

Reply
1 Reply

I have the exact same problem! I even see that my Premium payment has gone out yesterday but my account shows "Free" instead of "Premium". Help needed!

Suggested posts