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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280605 Views
  • 822 replies
  • 84 likes
  • Account
  • 280605 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133475 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133475 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75734 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75734 Views
  • 63 replies
  • 8 likes

Superuser Contribution Facebook login

I used to login on my spotify trough facebook account and next 2-4 days i couldn't log in again when i checked my account instead of name there was only some numbers. I cant login in on spotify and i cant register trough facebook.

  • Newbie
  • I used to login on my spotify trough facebook account and next 2-4 days i couldn't log in again when i checked my account instead of name there was only some numbers. I cant login in on spotify and i...
  • CB48
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • Login
    Other
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't see songs I add to my playlist

I manually added all of my saved tracks to a playlist (around 350 songs) but when I add another song, the playlist says that the number of songs has increased, but I can't see the track(s) that I added.

  • Casual Listener
  • I manually added all of my saved tracks to a playlist (around 350 songs) but when I add another song, the playlist says that the number of songs has increased, but I can't see the track(s) that I add...
  • Xynos
  • Casual Listener
  • 3963 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3963 Views
  • 2 replies
  • 0 likes

Subscription payment failure, AGAIN!?!?!

Hi, this is like the third time I´ve had seriously problems with my Spottily Premium monthly debilitation (I have a subscription). This meens me going to work and all sudden some not very nice and really loud commercial screams in my ears and when I ...

  • Casual Listener
  • Hi, this is like the third time I´ve had seriously problems with my Spottily Premium monthly debilitation (I have a subscription). This meens me going to work and all sudden some not very nice an...
  • rainmaker474
  • Newbie
  • 5223 Views
  • 25 replies
  • 0 likes
  • 5223 Views
  • 25 replies
  • 0 likes

Superuser Contribution Country settings error 408

Hi! I recently moved to the Netherlands, and so it asked me to change my country in the profile settings. I changed the country, but the error keeps reappear and stops me from logging in. (I'm on a Mac btw if it matters)

  • Newbie
  •  Hi! I recently moved to the Netherlands, and so it asked me to change my country in the profile settings. I changed the country, but the error keeps reappear and stops me from logging in. (I'm ...
  • FabianS_Bogota
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • Login
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to family account because I live in a different country now

HI, my whole family can subscribe to the family account except me. The system is always telling me that I'm in a foreign country when I want to confirm our new family account adress. What can I do??? thanks for your help

  • Newbie
  • HI,   my whole family can subscribe to the family account except me. The system is always telling me that I'm in a foreign country when I want to confirm our new family account adress. What ca...
  • FabianS_Bogota
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi I've been having a problem logging in.

Hi I've been having a problem logging in. I've done a password reset but it says "we are currently experiencing problems please try again later" and I would like some help

  • Visitor
  • Hi I've been having a problem logging in. I've done a password reset but it says "we are currently experiencing problems please try again later" and I would like some help  
  • FabianS_Bogota
  • Roadie
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in failed Ef

After I upgraded Spotify my account automatically logged out, when I’m trying to log in it didn’t work. And after i changed my password (bc i thought i forgot my password) the notification said the same trouble it is “you can only use spotify arboard...

  • Newbie
  • After I upgraded Spotify my account automatically logged out, when I’m trying to log in it didn’t work. And after i changed my password (bc i thought i forgot my password) the notification said the s...
  • FabianS_Bogota
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Unlimited
  • 372 Views
  • 1 replies
  • 0 likes

CHANGE USERNAME SPOTIFY FAMILY

Hi!Can i dot that? how? thanx!!

  • Newbie
  • Hi! Can i dot that? how?   thanx!!
  • LynchxFamily
  • Casual Listener
  • 6932 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 6932 Views
  • 5 replies
  • 1 likes

Superuser Contribution The CSRF token is invalid.

I cannot believe it is so difficult to get support from Spotify! I have a family premium membership, but when my family tries to log in to their own account Spotify websites are not loading correctly and the message about the CSRF token continues to ...

  • Newbie
  • I cannot believe it is so difficult to get support from Spotify!   I have a family premium membership, but when my family tries to log in to their own account Spotify websites are not loading ...
  • FabianS_Bogota
  • Roadie
  • 5532 Views
  • 1 replies
  • 0 likes
  • Account
  • 5532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t connect to facebook

So, I just created a new account, hoping this would solve the problems I´ve been having these last days. Unfortunately it did not. I´m still not able no get a premium subscription in any way, or connect to facebook. Annoying as **bleep**! Anyone who ...

  • Newbie
  • So, I just created a new account, hoping this would solve the problems I´ve been having these last days. Unfortunately it did not. I´m still not able no get a premium subscription in any way, or...
  • FabianS_Bogota
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loop login error

When I try to login with my facebook account, appears a loop redirection error. I had this problem last week and I just can't login un my spotify premium account. My facebook id: josue.leonel.solis

  • Casual Listener
  • When I try to login with my facebook account, appears a loop redirection  error. I had this problem last week and I just can't login un my spotify premium account.  My facebook id: josue...
  • Chilanjosue
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution PS4 Log In Problem

Greetings from Portugal.Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that problem by going here and doing revoke access:https://ww...

  • Visitor
  • Greetings from Portugal. Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that p...
  • FabianS_Bogota
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution After login wrong account

If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and never used spotify before.

  • Newbie
  • If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and n...
  • FabianS_Bogota
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution mailadres

Can't change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailadres in facebook and spotify is different.

  • Newbie
  • Can't  change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailad...
  • FabianS_Bogota
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Datos de acceso perdidos

Hola buenos dias al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recuperar toda esta informacion Gracias

  • Newbie
  • Hola buenos dias   al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recu...
  • FabianS_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching user names

How do I switch user names so I am main account holder. My son set up Premium Family I pay for the account. He now no longer has access to his email account and my debit card has changed so we can't use the service. Do you know how this can be rectif...

  • Newbie
  • How do I switch user names so I am main account holder.  My son set up Premium Family I pay for the account.  He now no longer has access to his email account and my debit card has cha...
  • FabianS_Bogota
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terms and conditions pane doesn’t fit on my iphone screen

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

  • Newbie
  • I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.
  • FabianS_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Wont let me log in because it thinks im overseas

Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?

  • Newbie
  • Keeps popping up with this everytime i log in but im not overseas?!?!?! How do i get rid of it so i can log on?
  • IamAnaDima
  • Newbie
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Spotify kicked my family members and won't re-admit them...

... and when I asked Spotify support they told me to open a thread here. Now isn't this just awesome customer care? In essence, I have a Spotify account linked to my Facebook. Then I upgraded to Premium for Family. Then I added two family members (li...

  • Regular
  • ... and when I asked Spotify support they told me to open a thread here. Now isn't this just awesome customer care?   In essence, I have a Spotify account linked to my Facebook. Then I upgrade...
  • nusser
  • Casual Listener
  • 2831 Views
  • 14 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2831 Views
  • 14 replies
  • 0 likes

Solved!! Can't invite family members?

Hi, I already have a family account and added a family member. I now want to add 2 more, but can't find the invite-link anywhere?

  • Casual Listener
  • Hi,   I already have a family account and added a family member. I now want to add 2 more, but can't find the invite-link anywhere?
  • shanamoryski
  • Newbie
  • 42727 Views
  • 89 replies
  • 4 likes
  • 42727 Views
  • 89 replies
  • 4 likes