Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Upon attemping to log in using the android app downloaded from the play store, it it says logging in.but then nothing happens. I click log in again the same happens. I can log in on the website and use the webplayer just fine but I just can't log in ...
Okay, so I want to keep my facebook deactivated, but when I log into Spotify it reactivates my Facebook. Is there a way to keep Facebook deactivated and use spotify? I don't mind even linking my account with a new facebook account that has no friends...
I've tried twice to get approved for my artist page & have heard nothing. Who can I contact about getting access?
I installed spotify ONCE on only ONE device about 10 days ago, just to see if I liked it. I made a quick play list, and didn't enjoy the interface much, but was pretty good. TODAY, I receive the email below. I could understand that if I had it instal...
How do I delete an account and start another one?I changed my address so I want to change the postal code but spotify won't let me do that.I also don't want my spotify account to link with my facebook so I did what the people told me to do but it jus...
Hi Guys, I'm Giovani and talking from Brazil.I have a problem with spotify.I buy a premium student account, and the premium r not found in my account, i don't know why... I have other question. Its possible, i change this premium for other account? l...
cant login to my hulu account using my spotify login, i have the student plan?
I've browsed similar issues but none seem to be the same as mine I initially created my spotify account separate to facebook, but added facebook later.I can login to my spotify using facebook no problems, I'm following one of my friends already and b...
Hi, i am having some trouble recovering a spotify account, my passwords don't work so when i go to recover it i get a message saying that this email isn't linked to a spotify account. I have gone back and looked through my previous emails and i still...
Hi, I recently deleted my facebook account and totally forgot that my spotify premium account is bound to it. Now I can't login any longer with said old account, which makes sense. How do I cancel or transfer my subscription over to the new account? ...
Hello I am a new spotify user and im in france. I downloaded it last week and I am trying to get a subscription but i only have a UK bank acc. I tried to change my country but it doesnt give me any other option but france. Id really like to get spoti...
I think someone has stolen my account. What can I do to get it back?Spoiler (Highlight to read)HELP!!!HELP!!!
https://support.spotify.com/ph/account_payment_help/managing_payments/pay-by-mobile/Referring to this option, I was planning to subscribe to Premium via Globe payment like my friend did but there is no option for this. What do I do?
Hi,trying to sign up for the 60 day free trial. After Paypal the confirmation link shown is only for 30 days. How should i proceed?Thanks!
Hello! Earlier this morning I cancelled my Premium Trial and then closed my Spotify Account. I got an email to confirm that the Premium Trial was cancelled but no email confirming the closing of the account. When I made another account with another e...
Hello, I am member of the family account of my daughter. Want to close my facebook account. I have registered a new account without facebook login. How can I switch to this and later delete facebook? Thanks for any assistance. Butzi
I accidentally paid for premium when I was trying to buy I gift card. Not sure How this happened. But I already Have a Familly subscription and I dont want it to end. Is there a way to cancel this new subscription and refund the amount that was charg...
Hi,I could not change the country, it won't let me do that.Could you please help to fix the issue?Thank you.
Hello! So I am trying to use spotify premium for my senior thesis and am trying to get people to listen to music before sleeping. I am paying for spotify premium accounts for people for a month (part of the participant compensation), but I am unable ...
I tried logging into my account so that I can change my settings and renew my subscription because I am trying to watch hulu and I can't without fixing that first and it keeps bringing me to an error page that says "We're all mixed up" with a picture...