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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14641 Views

7 replies

11 likes

Security
  • 14641 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551872 Views

991 replies

115 likes

Account
  • 551872 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130944 Views

74 replies

12 likes

Account
Login
Premium
  • 130944 Views
  • 74 replies
  • 12 likes

Superuser Contribution Garder mes playlist en me dissociant de Facebook

Je veux fermer mon ancien compte premium pour me dissocier de Facebook mais comment faire pour retrouver mes playlist sur mon nouveau compte.

Newbie

Je veux fermer mon ancien compte premium pour me dissocier de Facebook mais comment faire pour retrouver mes playlist sur mon nouveau compte.

SergioDavid

Roadie

306 Views

1 replies

0 likes

Account
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid my monthly premium

Hi, I paid my montly premium via OXXO and my account is not premium yet, My name is Ubaldo Lopez. It has been over 2 days now.

Newbie

Hi,  I paid my montly premium via OXXO and my account is not premium yet, My name is Ubaldo Lopez. It has been over 2 days now .

SergioDavid

Roadie

288 Views

1 replies

0 likes

Account
Premium
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade; Lost Playlists

I upgraded to the Premium for Family subscription today and when I logged in my account all my saved songs and playlists dissappeared. Can someone help me please.

Newbie

I upgraded to the Premium for Family subscription today and when I logged in my account all my saved songs and playlists dissappeared. Can someone help me please. 

SergioDavid

Roadie

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with loggin in

HiI have a problem with loggin on my account. Yesterday i tried to listen to music but the app logged me out. Problem occurs on every pratform, no matter is that android app, web player or app on windows. When I type correct username and password apl...

Casual Listener

Hi I have a problem with loggin on my account. Yesterday i tried to listen to music but the app logged me out. Problem occurs on every pratform, no matter is that android app, web player or app on w...

SergioDavid

Roadie

382 Views

1 replies

0 likes

Account
Login
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Country!

I was recently in Ecuador and I change the Country on my account. I'm now back in Ireland and when attempting to change back to Ireland I only have an option for USA or Ecuador. Any ideas anyone? Thanks!

Casual Listener

I was recently in Ecuador and I change the Country on my account.  I'm now back in Ireland and when attempting to change back to Ireland I only have an option for USA or Ecuador.   Any id...

SergioDavid

Roadie

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Android diz que estou offline e não conecta

Meu app para celular (Android) fez loggout sozinho. Quando vou entrar ele pede para ficar online para poder conectar, sendo que já estou conectado a internet (e tudo está funcionando normal). A mesma mensagem fica aparecendo e não faz o login. Obs: a...

Newbie

Meu app para celular (Android) fez loggout sozinho. Quando vou entrar ele pede para ficar online para poder conectar, sendo que já estou conectado a internet (e tudo está funcionando normal). A mesma...

SergioDavid

Roadie

6196 Views

1 replies

0 likes

  • 6196 Views
  • 1 replies
  • 0 likes

Solved!! account problem when unlinked to facebook

Hello, so i have and account that is connected to facebook and i can only connect to it by clicking "connect via facebook"the problem is i dont want it to be connected to facebook, so i go to preferences i click disconnect from facebookthen i want to...

Casual Listener

Hello,  so i have and account that is connected to facebook and i can only connect to it by clicking "connect via facebook" the problem is i dont want it to be connected to facebook, so i go t...

Nico

Community Legend

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

i tried to change my username with spotify help with the live chat but I realised I was on the wrong

i tried to change my username with spotify help with the live chat but I realised I was on the wrong account but now I cant get back into my account

Newbie

i tried to change my username with spotify help with the live chat but I realised I was on the wrong account but now I cant get back into my account

TheBrickSlayer

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Account seems to have been hacked

I cannot log in to my Spotify account using my usual details. When I attempt to recover my password, I receive an email in Spanish. I attempted to contact Spotify on Twitter but could not get any joy from there. I have had to cancel two debit cards (...

Visitor

I cannot log in to my Spotify account using my usual details. When I attempt to recover my password, I receive an email in Spanish. I attempted to contact Spotify on Twitter but could not get any joy...

Maxim

Spotify Star

321 Views

1 replies

0 likes

Account
Premium
  • 321 Views
  • 1 replies
  • 0 likes

Can't log in

Hello, Hopefully what I'm about to say makes sense. I bought Spotify premium yesterday in the account that I've always had logged in on my phone. However today the app logged me out and when I tried to log back in it kept saying incorrect password. I...

Newbie

Hello,    Hopefully what I'm about to say makes sense. I bought Spotify premium yesterday in the account that I've always had logged in on my phone. However today the app logged me out an...

kejt_

Community Legend

415 Views

1 replies

0 likes

Account
Login
  • 415 Views
  • 1 replies
  • 0 likes

How do I see shared songs

Hihow can I find all the songs I’ve ever shared with friends via WhatsApp? Thanks

Newbie

Hi how can I find all the songs I’ve ever shared with friends via WhatsApp? Thanks

TheBrickSlayer

Roadie

1570 Views

1 replies

0 likes

Account
  • 1570 Views
  • 1 replies
  • 0 likes

Solved!! Singles included in albums are different?

Hey all, I am an artist on Spotify and planning to release something like an album soon. I want to release a few songs from the album separately as singles, but still included in the album. How do I go about that? I asked my aggregator and their answ...

Casual Listener

Hey all,    I am an artist on Spotify and planning to release something like an album soon. I want to release a few songs from the album separately as singles, but still included in the a...

mutton

Casual Listener

32915 Views

5 replies

1 likes

Account
  • 32915 Views
  • 5 replies
  • 1 likes

No pasa mi pago de Spotify Premium

Tengo un problema a la hora de realizar mi pago de Spotify Premium. Ya verifique con mi banco y ellos me dicen que puede ser un problema con Spotify, yo pienso que sí es así ya que he logrado hacer otras compras en linea con la misma tarjeta y si pas...

Visitor

Tengo un problema a la hora de realizar mi pago de Spotify Premium. Ya verifique con mi banco y ellos me dicen que puede ser un problema con Spotify, yo pienso que sí es así ya que he logrado hacer o...

Opampis

Newbie

6868 Views

12 replies

3 likes

Account
Premium
Subscription
  • 6868 Views
  • 12 replies
  • 3 likes

Charged 5.99

I just signed up using a free 60 Day Trial link from my birthday. It took a second to get the website to accept my card. When it did, I was charged 5.99. Why was I charged 5.99 at the start of a free trial? And will I get that money back?

Newbie

I just signed up using a free 60 Day Trial link from my birthday. It took a second to get the website to accept my card. When it did, I was charged 5.99.   Why was I charged 5.99 at the start ...

Keanu_C

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Please help me cancel my spotify subscription which I have NEVER USED

June Sydney Australia - got premium and started to get charged but still had the ads, so I actually never did get the full benefit and I am paying for something I have never had so I decided to cancel in Jan 18 and still money is being taken out of m...

Newbie

June Sydney Australia - got premium and started to get charged but still had the ads, so I actually never did get the full benefit and I am paying for something I have never had so I decided to cance...

Keanu_C

Community Legend

420 Views

1 replies

0 likes

Subscription
  • 420 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Opt out of Private Marketplaces third partner data sharing

Regarding the new Private Marketplaces press release: can I opt out if I am a paid subscriber? Copy of the press release: Today we have officially enabled programmatic buying across our audio ads globally. We’re partnering with three of the largest a...

Newbie

Regarding the new Private Marketplaces press release: can I opt out if I am a paid subscriber?   Copy of the press release:  Today we have officially enabled programmatic buying across o...

azinman

Casual Listener

998 Views

2 replies

0 likes

Security
  • 998 Views
  • 2 replies
  • 0 likes

Solved!! No puedo adquirir spotify premium porque no reconoce mi tarjeta de crédito

Hola! He hecho muchos intentos por dar de alta el plan familiar premium y la App no reconoce mi tarjeta, dice que no hace el cargo porque mi banco "tuvo un mal día". La tarjeta tiene saldo, de hecho ahí me hacían el cargo del plan premium anteriormen...

Casual Listener

Hola! He hecho muchos intentos por dar de alta el plan familiar premium y la App no reconoce mi tarjeta, dice que no hace el cargo porque mi banco "tuvo un mal día". La tarjeta tiene saldo, de hecho ...

user-removed

Not applicable

44834 Views

12 replies

0 likes

Premium
  • 44834 Views
  • 12 replies
  • 0 likes

Solved!! Como solucionar problema de pago de Spotify

"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago." Si obtienes ese mensaje cuando intentas pagar por tu suscripción, lo que sucede e...

Regular

"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago."   Si obtienes ese mensa...

GLC23345

Casual Listener

79984 Views

83 replies

8 likes

Subscription
  • 79984 Views
  • 83 replies
  • 8 likes

Solved!!Superuser Contribution pagos en colombia

en colombia no puedo realizar pagos con american express ni paypal, ¿que hago si son las unicas disponibles que tengo?

Newbie

en colombia no puedo realizar pagos con american express ni paypal, ¿que hago si son las unicas disponibles que tengo?

GLC23345

Casual Listener

10500 Views

10 replies

1 likes

  • 10500 Views
  • 10 replies
  • 1 likes