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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14634 Views

7 replies

11 likes

Security
  • 14634 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551800 Views

991 replies

115 likes

Account
  • 551800 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130936 Views

74 replies

12 likes

Account
Login
Premium
  • 130936 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Rimborso Spotify Premium

Ciao a tutti,poco fa mi è stato appena addebitato sulla carta di credito l'abbonamento per Spotify Premium per questo mese. Il rinnovo era settato in automatico dunque, anche se per questo mese non lo voglio me lo hanno addebitato.Ora ho subito disat...

Newbie

Ciao a tutti, poco fa mi è stato appena addebitato sulla carta di credito l'abbonamento per Spotify Premium per questo mese. Il rinnovo era settato in automatico dunque, anche se per questo mese non...

Luca_Cappai

Newbie

16823 Views

6 replies

2 likes

Premium
  • 16823 Views
  • 6 replies
  • 2 likes

Pague una cuenta premium, se debito el pago pero tengo cuenta gratis

Hola equipo de spotify, la verdad no tengo idea porque no puedo acceder a los beneficios de premium si ya lo pague y esta debitado de mi tarjeta de credito visa, el tema es el siguiente, me aparece que tengo solamente una cuenta con facebook, pero en...

Visitor

Hola equipo de spotify, la verdad no tengo idea porque no puedo acceder a los beneficios de premium si ya lo pague y esta debitado de mi tarjeta de credito visa, el tema es el siguiente, me aparece q...

kavian40

Newbie

936 Views

2 replies

0 likes

  • 936 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile Payment Method

In Turkey, my service provider Turkcell, offers a payment method called Mobile Payment.They make payments on behalf their customers, then charge them via their bills. It's that simple.Spotify mobile program also has an option to give us freedom to ch...

Casual Listener

In Turkey, my service provider Turkcell, offers a payment method called Mobile Payment. They make payments on behalf their customers, then charge them via their bills. It's that simple. Spotify mob...

SergioDavid

Roadie

764 Views

1 replies

0 likes

Account
Premium
  • 764 Views
  • 1 replies
  • 0 likes

Perfil não aparece na busca do Spotify

Meu perfil (sbtur) não aparece na busca do Spotify temos a conta premium e nada! Poderiam ajudar?

Casual Listener

Meu perfil (sbtur) não aparece na busca do Spotify temos a conta premium e nada! Poderiam ajudar?

Bittencourt

Spotify Star

10742 Views

20 replies

1 likes

Account
Other
  • 10742 Views
  • 20 replies
  • 1 likes

Solved!! Ca I use a debit card to get premium

Hi guys I am from Guatemala City and I would like to have premium on my cel but I am not sure if I can pay with a debit card since the only three methods I could fine are credit card, paypal and gift card, could you please assist me with this, thank ...

Casual Listener

Hi guys I am from Guatemala City and I would like to have premium on my cel but I am not sure if I can pay with a debit card since the only three methods I could fine are credit card, paypal and gift...

knysnafox

Casual Listener

29629 Views

10 replies

0 likes

Premium
Subscription
  • 29629 Views
  • 10 replies
  • 0 likes

My account went to free

Dear Spotify,I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it won't change it. My account overview and the spotify ...

Casual Listener

Dear Spotify, I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it ...

Robert_W

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shazam unrevoke

HelloI accidently revoked my shazam account with spotifyHow can I restore it? This is so ANNOYING!!!Your help is greatly appreciated Thakn youGuy

Newbie

Hello I accidently revoked my shazam account with spotify How can I restore it? This is so ANNOYING!!! Your help is greatly appreciated   Thakn you Guy

SergioDavid

Roadie

592 Views

1 replies

0 likes

Account
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de cuenta

Hola !! Buenas noches !! A alguien le paso que teniendo cuenta premium en Spotify, se le haya cambiado a gratis aun sin haber cambiado nada de la tarjeta ? Hace varios días me venían pidiendo que actualice mis datos, pero como yo no cambie nada en la...

Regular

Hola !! Buenas noches !! A alguien le paso que teniendo cuenta premium en Spotify, se le haya cambiado a gratis aun sin haber cambiado nada de la tarjeta ? Hace varios días me venían pidiendo que act...

SergioDavid

Roadie

435 Views

1 replies

0 likes

Free
Other
Premium
Unlimited
  • 435 Views
  • 1 replies
  • 0 likes

Multiple Accounts and Family Premium. Please help me and my dad!

Good Morning Everyone,I am having an issue and I hope yall can help. I signed up with Spotify as a father's day gift for my dad. He loves the app and so I decided to get the family plan so we all could share his experience. When I signed up for Spoti...

Newbie

Good Morning Everyone, I am having an issue and I hope yall can help. I signed up with Spotify as a father's day gift for my dad. He loves the app and so I decided to get the family plan so we all c...

Nico

Community Legend

533 Views

1 replies

0 likes

Account
Login
Premium
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tài khoản bị hack

Tài khoản của tôi liên tục bị đổi mật khẩu. Mỗi lần đổi lại mật khẩu thì lại bị thêm nhiều nhạc không phải của tôi

Newbie

Tài khoản của tôi liên tục bị đổi mật khẩu. Mỗi lần đổi lại mật khẩu thì lại bị thêm nhiều nhạc không phải của tôi

SergioDavid

Roadie

531 Views

1 replies

0 likes

Account
Login
Security
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify thinks i'm in another country

My company is a nordic one, and therefore my IP adress is set to sweden, but my location is in Norway, is there a way to make it so that I dont only get swedish songs recomended to me? My account profile says im based in Norway but it doesn't seem to...

Newbie

My company is a nordic one, and therefore my IP adress is set to sweden, but my location is in Norway, is there a way to make it so that I dont only get swedish songs recomended to me?  My acco...

SergioDavid

Roadie

358 Views

1 replies

0 likes

Account
Other
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't connect to facebook

For some reason my spotify account and my facebook account wouldn't connect.(when i try to press "connect with facebook" it tells me there's an error... no further explanations...) what do i do?Thanksss

Newbie

For some reason my spotify account and my facebook account wouldn't connect. (when i try to press "connect with facebook" it tells me there's an error... no further explanations...) what do i do? T...

SergioDavid

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crossfading tracks

Hey!I turned the crossfade tracks- feature on, but it won't work. Neither will the feature that should make all the songs play at the same volume. I have spotify premium. Any suggestions?

Newbie

Hey! I turned the crossfade tracks- feature on, but it won't work. Neither will the feature that should make all the songs play at the same volume. I have spotify premium. Any suggestions?

SergioDavid

Roadie

251 Views

1 replies

0 likes

Account
Premium
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Close Account Email Doesn't Come Through

Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/us/close-account/ and I still have not received the email. I have checked my **bleep** and trash folders multiple times...

Visitor

Hello, I'm trying to Close my account permanently. I have gone through all the steps multiple times on https://support.spotify.com/us/close-account/ and I still have not received the email. I have ch...

SergioDavid

Roadie

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link Errors, Dedicated Spotify Account to Facebook...

I'll try to keep this simple. I am facing several issues when trying to link my spotify account to facebook. 1. there is no response when I try to link my spotify to facebook with the desktop app. The application registers my clicking on the several ...

Newbie

I'll try to keep this simple. I am facing several issues when trying to link my spotify account to facebook.   1. there is no response when I try to link my spotify to facebook with the deskto...

SergioDavid

Roadie

450 Views

1 replies

0 likes

Account
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify facebook merging problem

hello everyone i got a problem i used to have a spotify account that is linked to my facebook account but i dont use it anymore recently i opened up a new account and merge this new account with my facebook, problem is i cant.i tried deleting the app...

Newbie

hello everyone   i got a problem i used to have a spotify account that is linked to my facebook account but i dont use it anymore recently i opened up a new account and merge this new account ...

SergioDavid

Roadie

279 Views

1 replies

0 likes

Account
Login
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo eliminar una cuenta?

Soy suscriptor Premium, pero quiero eliminar mi cuenta anterior, la de facebook, y vincularla a esta, pero no puedo, quiero eliminar la cuenta de facebook complemtanente.

Newbie

Soy suscriptor Premium, pero quiero eliminar mi cuenta anterior, la de facebook, y vincularla a esta, pero no puedo, quiero eliminar la cuenta de facebook complemtanente.

SergioDavid

Roadie

348 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenever I try to connect to Facebook it says theres been a temporary error?

I go to connect from https://www.spotify.com/uk/account/overview/ but always get "Sorry there has been a temporary error, please try again later.". However whenever I try it doesnt work

Newbie

I go to connect from https://www.spotify.com/uk/account/overview/ but always get "Sorry there has been a temporary error, please try again later.". However whenever I try it doesnt work

SergioDavid

Roadie

395 Views

1 replies

0 likes

Account
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to premium not possible

Hello, i have the following issue: i used a 60 day premium test ans a choosed to login via facebook. after a couple of days i decided to use all premium features but i wanted to change to kind of registration and the kind of login via facebook. i del...

Newbie

Hello,   i have the following issue:   i used a 60 day premium test ans a choosed to login via facebook. after a couple of days i decided to use all premium features but i wanted to cha...

SergioDavid

Roadie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento de boleto não liberado

Olá Realizei o pagamento com boleto e ainda minha conta não foi liberada, como proceder?

Newbie

Olá Realizei o pagamento com boleto e ainda minha conta não foi liberada, como proceder?

SergioDavid

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes