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Cambio de cuenta

Cambio de cuenta

Hola !! Buenas noches !! A alguien le paso que teniendo cuenta premium en Spotify, se le haya cambiado a gratis aun sin haber cambiado nada de la tarjeta ? Hace varios días me venían pidiendo que actualice mis datos, pero como yo no cambie nada en la tarjeta con la cual pago, pensé que iba a pasar. Hoy cuando entre a mi cuenta, se me había cambiado a gratis.

 

por favor si alguien tuvo el mismo inconveniente y lo supo solucionar, espero su ayuda.

 

gracias

Reply
1 Reply

Hey @Caterinat, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

 

In this case, we suggest you resubscribe to Premium here. If you receive another message asking you to update your payment info, reach out to your bank to make sure your card is meeting the requirements listed here.

 

Hope that helps 🙂

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