My account went to free

MertFB · 2018-04-18

Dear Spotify,

I'm a premium user with a family account (I'm the one who started it). Today my account suddenly went to free, while I'm still paying for premium family. I tried logging off/in but it won't change it. My account overview and the spotify client both state that I'm a free user. How can we solve this?

Robert_W · 2018-04-19

Hi @MertFB,

Welcome to the forums, and sorry to hear this!

The information here should help you with this:

https://support.spotify.com/uk/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let me know in case of any more questions 🙂

Robert_WRock Star 11

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

MertFB · 2018-04-19

Hi DefaOne,

Thanks for your reply, the problem has been solved. There was something wrong with the payment, so my account went on free. Thanks again! 🙂

Robert_W · 2018-04-19

Hey @MertFB!

You are welcome! And thanks for letting me know 🙂

All the best!

Robert_WRock Star 11

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere