Error 408

[clozza]

Hi,

I was using spotify in the UK but have now moved to Spain. After 14 days the error code 408 came up, so I followed the advice on forums however I am still unable to log in. 

I chekced IP address; it is Spanish. I then updated the country on my Profile to Spain. I still cannot access my account.

What do I do?

Thanks,

Chloe

[user-removed]

Hey @clozza!

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, please get in touch with Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you 🙂

Sophia,

[BryanYu-24]

I have the same problem but in China. I am using a VPN in my school and it still says Error code 408 and it is the same problem on my phone. Does anyone know how to help me?