Error 410

[houmanhonarmand]

Hi, I'm getting the error code 410. And after trying to log into my account, it said that my account was deactivated. What can I do? I already wrote to the customer support on friday and yesterday and still no reply. My username is: houmanhonarmand, email address: -snip-

I already changed my password on facebook and everything, but i think I tried too many times to log into my account, so it's maybe been deactivated for security reasons.

Please let me know, what to do. I'm really desperate.

Oh.....and if I try to redeem a new password, it says, that "there is no account connected to this email address."

[Richard]

Hey houmanhonarmand, welcome to the Community.

Do you have a case reference number that we can look up in the system? I'm not seeing a case for your email (which I've removed from your post) in the system at the moment.

And at a preliminary glance, it appears your account was disabled at the request of your payment provider. But I don't have all the details right now.

[houmanhonarmand]

Spotify Fall # 00538559 that was the reference number of my last email

Spotify Fall # 00535818:  Account ref:_00DD0pxIW._500D0N73mn:ref

And this ist from my first email, which I sent on friday and no reply yet. I bought a premium Code for 12 months. I don't have a monthly subscription. Do you want me to send you the premium code?! Is there any option to do that via PM?! If I want to log in with my details, it says Account is deactivated.

[Richard]

It appears your cases were automatically resolved by the system. Please reply directly to any auto-response you received from us to reopen it.

And we really can't discuss sensitive payment issues over this forum. It'd be great if we could just carry this on by email, thanks.

[houmanhonarmand]

What do you mean with resolved?! I didn't get any answer yet. Except the automated answer, that the support will get to the problem and try to reply me within 24hours. I have sent the email on friday and didn't get anything yet. I think, I try too many times to log in to my account with the wrong password. That's why my account got deactivated. Can't you just Re-activate my account or tell the customer support to answer me. I would be happy to discuss ANY payment issues over email. If you could just give me an address where I get a reply within 24 hours or so and not NEVER.

It's really annoying not beeing able to use something that you paid for. And if the customer support ist overwhelmed with problems, why don't you just cut those annoying things like facebook-connection etc.?! This ist spotify and not spotiface-book.

Sorry, if I may sound upset, but I feel, like I'm running against a wall. Is there nobody who can help? No phone number where I can call?! For such a big company like spotify almost impossible, isn't it?!

[Richard]

We really do want to help you, honest. And I'm sorry that your case was resolved (this can happen under certain conditions).

As I say, just reply directly to our auto-response and it will reopen the case and we'll get back to you asap. Thanks.

[houmanhonarmand]

Although at the end of the auto-response mail it says, DO NOT REPLY, I just wrote the same stuff agan, like copied and pasted. But why don't yo have a phone number, where I can call?! Like a customer service number or so. Oh, and by the way, the email I wrote is in German. I hope this doesn't have any effect on my case.

[Sam]

We can't offer support over the phone right now, I'm afraid. Don't worry though, we've got a few Germans in the office. They're all awesome.

[houmanhonarmand]

Well, ok....good that you have germans...but I still don't have a solution for my problem. Why don't you just REACTIVATE my account?! It could be so easy but you'll rather make it hard. I don't get it. It's now the second week without my spotify premium account.

Please, please help me. It can't be, that no one knows, what to do.

[Sam]

I've passed your case onto the relevant people. You should hear back shortly.

[houmanhonarmand]

Ok....hopefully this won't take weeks. Can you tell me how long this will take? Until I get someone, who is helpful, where we can make some progress. I didn't know, that REACTIVATING an account could be such an act. On any cheap website, it's faster and easier than here. And I assume, that you are not a cheap company 😉

[Sam]

I apologise it's taken this long, I really do. You should hear something soon, it's been escalated to the relevant team.