Error Code 408

[anavic]

Hi I been using Spotify free for a long time but now my husband is paying the family plan and I'm the only one can not been able to receive the e-mail... so I star looking at my account and now can not enter even traying to log with Facebook or password... so loking at my acount and trying to edit the information appears as Country : Guatemala and I'm in Honduras ....but can not chage it... does not let me chage it.... and I think that is the problem why I can be part of the Family plan....can you help me out please...

[osornios]

Hey @anavic,

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile.

First, check your IP address here.

After that, compare it to the country shown in your profile.

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Finally, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

Change your country setting so it matches what your IP address shows.