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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jai_22
  • Casual Listener
  • 251086 Views
  • 449 replies
  • 29 likes
  • Account
    Free
  • 251086 Views
  • 449 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12806 Views
  • 6 replies
  • 11 likes
  • Security
  • 12806 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527692 Views
  • 989 replies
  • 113 likes
  • Account
  • 527692 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127788 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127788 Views
  • 74 replies
  • 12 likes

Charged for premium and student??

I recently re-enrolled in Spotify premium, and attempted to enroll with the student discount. For whatever reason, it could not verify my school, so I went ahead and paid full price for premium, as I have had it before and I really enjoy the service....

  • Newbie
  • I recently re-enrolled in Spotify premium, and attempted to enroll with the student discount. For whatever reason, it could not verify my school, so I went ahead and paid full price for premium, as I...
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

spotify for family problem

Hello. I have changed my subscrition this morning. My wife cant connect with hist app (she wants to use spotify in his smartphone). A "subcuenta" cant use the app? is only for the windows version?

  • Newbie
  • Hello.   I have changed my subscrition this morning.   My wife cant connect with hist app (she wants to use spotify in his smartphone).   A "subcuenta" cant use the app? is only ...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

cancelled payment, and now I can't log in

I've had spotify premium for three months, but after that I didn't know how to quit it. So I had to pay 9,99 and I still didn't know how to stop it, so I thougt that if I cancelled the payment it would automatically go back to free. Well it didn't an...

  • Newbie
  • I've had spotify premium for three months, but after that I didn't know how to quit it. So I had to pay 9,99 and I still didn't know how to stop it, so I thougt that if I cancelled the payment it wou...
  • osornios
  • Spotify Star
  • 1071 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1071 Views
  • 1 replies
  • 0 likes

Premium account not working

My Premium Spotify account logged out and has given me the error 404 message when I try to log in for 1 week. Now, it will not allow me to re-upload the app and it's telling me my Facebook credentials aren't correct. I am extremely frustrated and I w...

  • Newbie
  • My Premium Spotify account logged out and has given me the error 404 message when I try to log in for 1 week. Now, it will not allow me to re-upload the app and it's telling me my Facebook credential...
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Locked out of Facebook = Locked out of Spotify Premium? So confused.

NOTE: This is not about the Spotify account I used to post this, but a secondary one I'm locked out of. You can't even use the community without being abel to log in?!?!I stupidly connected my Spotify premium account to a Facebook profile that requir...

  • Casual Listener
  • NOTE: This is not about the Spotify account I used to post this, but a secondary one I'm locked out of. You can't even use the community without being abel to log in?!?! I stupidly connected my Sp...
  • osornios
  • Spotify Star
  • 1890 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1890 Views
  • 3 replies
  • 0 likes

Don't have access to email used on account

A staff member who is no longer with our company created a user name and password and the company credit card is used to pay the premium. How do I contact spotify to change all contact information? Thank you

  • Newbie
  • A staff member who is no longer with our company created a user name and password and the company credit card is used to pay the premium.  How do I contact spotify to change all contact informat...
  • osornios
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Discount for annual subscription?

If the year long subscription is paid upfront, is there a discount?

  • Newbie
  • If the year long subscription is paid upfront, is there a discount?
  • osornios
  • Spotify Star
  • 5660 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 5660 Views
  • 1 replies
  • 0 likes

Device password feature not available anymore?

Hi all, So I have been trying for the past few days to get the e-mail link to set my device password (I have a Facebook linked account, but want to use Spotify on my Onkyo receiver, which doesn't accept the Facebook login). I sent an e-mail to Spotif...

  • Newbie
  • Hi all,   So I have been trying for the past few days to get the e-mail link to set my device password (I have a Facebook linked account, but want to use Spotify on my Onkyo receiver, which do...
  • ElfinGent
  • Newbie
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

GETTING SCAMMED

Please help me! So was on the 99 cents three months trial and last month i suddenly was logged out of my account. This wasnt a problem until they started charging me 11.99 and i can't even access my account. I've tried all the log in problems but it ...

  • Visitor
  • Please help me! So was on the 99 cents three months trial and last month i suddenly was logged out of my account. This wasnt a problem until they started charging me 11.99 and i can't even access my ...
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account could not be verified

I am a Grad student at Trevecca Nazerene University. Was going to upgrade from free to student. Could not verify my student status ? Please advise

  • Newbie
  • I am a Grad student at Trevecca Nazerene University. Was going to upgrade from free to student. Could not verify my student status ? Please advise
  • Alejandro_C
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment after cancelled

I remember cancelling Spotify after my 7 day trial and somehow apparently I didn't when I checked my bank account statement and was charged $10.87. Is there anyway I can get my money back into my bank account?

  • Newbie
  • I remember cancelling Spotify after my 7 day trial and somehow apparently I didn't when I checked my bank account statement and was charged $10.87. Is there anyway I can get my money back into my ban...
  • Alejandro_C
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to locate my Premium account

When logging into spotify.com the statement is that I only have Free account. However I've been at Premium for years (pay every month) playing from my Android device.Now I want to upgrade to Family, but don't want to end up with paying for two accoun...

  • Visitor
  • When logging into spotify.com the statement is that I only have Free account. However I've been at Premium for years (pay every month) playing from my Android device. Now I want to upgrade to Family...
  • Alejandro_C
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your password reset link is not valid, or already used.

I try to change my password so I press 'forgot password' but when the e-mail for reset comes and I click on the link, the website says "Your password reset link is not valid, or already used." I tried this a couple of times but nothing changes and I ...

  • Newbie
  • I try to change my password so I press 'forgot password' but when the e-mail for reset comes and I click on the link, the website says "Your password reset link is not valid, or already used." I trie...
  • Alejandro_C
  • Spotify Legend
  • 25635 Views
  • 1 replies
  • 1 likes
  • 25635 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing from iTunes Spotify account to Spark

Hi there, I have just changed to a new Spark mobile account to get free Spotify and "supposedly" cancelled my order that I originally set up through my ITunes account. What a **bleep** regimarole to do this. Can you please confirm that this has been ...

  • Newbie
  • Hi there,   I have just changed to a new Spark mobile account to get free Spotify and "supposedly" cancelled my order that I originally set up through my ITunes account. What a **bleep** regim...
  • Alejandro_C
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se activa el plan premium

Hola, estamos intentando activar el plan premium para al acceder con nuestra cuenta de paypal no aparece el importe y nos vuelve a la web de spotify sin activar el premium, cómo podemos activarlo?las cuenta es: chiringuitolazenia Gracias

  • Newbie
  • Hola, estamos intentando activar el plan premium para al acceder con nuestra cuenta de paypal no aparece el importe y nos vuelve a la web de spotify sin activar el premium, cómo podemos activarlo? l...
  • Mara_F
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fixed Spotify for family, but now is says Spotify Free

Hi guys, A week ago, I ordered Spotify for Family and added 5 members to my account. But now at my account overview, it says that I'm currently on Spotify Free. At the 5th of September my bank account should've been debited by the €15, but that didn'...

  • Newbie
  • Hi guys,   A week ago, I ordered Spotify for Family and added 5 members to my account. But now at my account overview, it says that I'm currently on Spotify Free. At the 5th of September my ba...
  • Mara_F
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Charged for the Premium and can't unsubscribe

My wife and I keep getting $12.99 charges from our Apple/Spotify, and when we go to our accounts, they both say we're using the "free version". We've been charged over $70.00 for this **bleep** that we never signed up for and can't get rid of. Any he...

  • Newbie
  • My wife and I keep getting $12.99 charges from our Apple/Spotify, and when we go to our accounts, they both say we're using the "free version". We've been charged over $70.00 for this **bleep** that ...
  • Alejandro_C
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your country does not match the one set in your profile

I'm trying to log in to the web player, using my e-mail account. I'm getting a message saying: "Your country does not match the one set in your profile." I haven't changed location, this is my desktop that I've used for more than 8 months. My profile...

  • Newbie
  • I'm trying to log in to the web player, using my e-mail account.  I'm getting a message saying: "Your country does not match the one set in your profile."  I haven't changed location, this ...
  • Alejandro_C
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 199 Views
  • 1 replies
  • 0 likes

Pago de premium familiar y me marca error al pagar, pero esta cargado en mi tarjeta

Cuando estaba contratando premium familiar le di pagar con mi tarjeta banamex, la pagina de Spotify me dice que no se hizo ningún cargo qr al parecer hubo un error con el banco y justo en ese momento me llega el mensaje del cobro a mi tarjeta. Me pue...

  • Casual Listener
  • Cuando estaba contratando premium familiar le di pagar con mi tarjeta banamex, la pagina de Spotify me dice que no se hizo ningún cargo qr al parecer hubo un error con el banco y justo en ese momento...
  • alvarorco
  • Newbie
  • 502 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 502 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can´t get the new Spotify

My spotify app still the old one (dock menu on-side) and I know there´s a new one (dock menu on bottom) and idk why this is happening to my accout, while other accounts on my family account have the new version. Please help.

  • Newbie
  • My spotify app still the old one (dock menu on-side) and I know there´s a new one (dock menu on bottom) and idk why this is happening to my accout, while other accounts on my family account have...
  • Mara_F
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes