Accounts

Superuser Contribution Cancelled subscription on same day as renewal--help!

I cancelled my subscription on the same day it was set to renew without realizing it and I have been charged for the next month. Does this mean I won't get the Premium benefits for the month because I cancelled even though I technically did pay? Not ...

Superuser Contribution is there an support to call in order to be able to change the email since i cant reset my password?

hi guys, ive no longer the possibility to login to my old email account (ive closed the email account around a year back), which i have used to register for spotify. now i cant see a support chat button or any nummber that i would be able to call to ...

Superuser Contribution Spotify wont let me long in. It says my user name ans password are incorrect. This is not the case.

Keeps saying unable to log in.... user name is [email address removed] it worked 4 days ago and now it wont work. Frustrating because now i need to use pandora at work

Cannot change country on my acount

Hi, I recently moved to Aus and will be here for another two years. I originally set up my spotify account from the UK so am currently using my english credit card to pay for my subscription. However, now I would like to change this to my australian ...

Superuser Contribution Spotify Case #: 06205397

Hello, I emailed a few weeks ago, regarding a change by Spotify (for no reason) in revoking my student discount and charging me £9.99 for several months without knowing. Having suddenly realised, I put in the exact same details on my exact same NUS E...

Problem with reset password link (via mail)

Hey mates !!!I'm a free-user, and the destop app is installed, i can open it and play music without problem. Today, i tried to log in the web player, and i can't, the pass was wrong. Ready to pass reset, when i clic the link in my mail box (chrome an...

I was charged and didnt meet the qualifications but charged

i was signing up for spotify and was making a student account and meet the qualiftications, and was still charged and i need a refund

Superuser Contribution 12 mesi di premium scaduti in 6 mesi

ho fatto l'offerta di spotify premium tramite vodafone quella da 1 mesi e oggi ero sorpreso perche l'offerta e' scaduta in solo 6 mesi nn capisco perche qulcuno puo aiutarmi ho chiamato l'assistenza di vodafone e mi hanno detto che spotify deve risol...

Superuser Contribution Spotify randomly charging me money

So the other day I looked at my bank account and saw that I'd been charged $11 by Spotify and I've never had premium before. So I'm curious as to why money is being taken from me by Spotify.

Superuser Contribution Get money back from wrong subscription by error

Hello, While wanting to pay for a Premium Family subscription, I accidentally paid the individual fee of 9.99 a month. I want to change to family (15 a month). Is there a way to get your money back after you cancelled from the individual account?

Superuser Contribution Charged for premium and I didn't ask for it

Superuser Contribution Como solucionar problema de pago de Spotify

Buen día, mi problema es que un mes (agosto) no paso el pago en mi tarjeta de crédito consecuentemente me dieron de baja la suscripción Premium, al siguiente (septiembre) mes si paso el pago ya esta pagado, y no se me volvió a poner la cuenta Premium...

Superuser Contribution Premium Payment Issue

My account was charged for the first month of premium after I payed for a year long subscription for premium.. Is there a number I can contact so I can receive compensation?

Superuser Contribution Spotify doesn't recognize my email or username

I keep entering the email that I definetly made my account with and Spotify is not recognizing it. It says it's valid when trying to enter password, but when I say I forgot my passoword it tells me there is no email. I have a premium subscription. I ...

Superuser Contribution 30 day trial

I unsubscribed a day before my 30 day free trial premium ends (I subscribed 08/08/16 and unsubscribed today 09/07/16) but when I checked the receipt on my account it days that my spotify premium would be until 10/07/16 and my card was already deducte...

Superuser Contribution Subscription payment

Hello, for a few months I have been charged 8,99€ a month instead of 6,99€. When I open your website, it says it's only 6,99€. Why am i being charged more? And why wasn't I warned about this??

Superuser Contribution Have a subscription, but it still show free

I have a subscription for a while now, but it keeps saying free. Already followed the steps through the help option, but nothing seems to help(removing app, checking other accounts). The account which I am using also shows the montly invoices and fam...

Superuser Contribution 30 day offline limit extension?

Hi all,I know that the limit for listening offline is 30 days before the app needs to connect to the internet to send playback information and to check that the account is still active. However, as part of my PhD I'll be travelling to Antarctica for ...