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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76062 Views

28 replies

0 likes

  • 76062 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93681 Views

9 replies

2 likes

Account
Login
  • 93681 Views
  • 9 replies
  • 2 likes

Account Stolen

I just found that my Spotify account password has changed. When I logged in with Facebook, I found that my email was also changed. I believe my account may have been stolen. What should I do?

Casual Listener

I just found that my Spotify account password has changed. When I logged in with Facebook, I found that my email was also changed. I believe my account may have been stolen. What should I do?

roostalol

Casual Listener

356 Views

2 replies

0 likes

Security
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution communicatie / informatieverstrekking

Ik heb niet eens in de gaten gehad dat er wekelijks een bedrag werd overgemaakt naar Badoo...! Wat mij betreft is de communicatie van Paypal en/of Badoo alles behalve helder geweest alvorens ik koos voor een, in mijn overtuiging, éénmalig betaling!

Newbie

Ik heb niet eens in de gaten gehad dat er wekelijks een bedrag werd overgemaakt naar Badoo...! Wat mij betreft is de communicatie van Paypal en/of Badoo alles behalve helder geweest alvorens ik koos ...

FabianS_Bogota

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Cobro incorrecto

En 2015 registre mi numero de tarjeta para probar el mes gratuito de premium, y como el servicio no me convencio me di de baja. De repente, el dia 02/09/2016 me habeis cobrado un mes, no lo entiendo porque ni me he dado de alta en el servicio ni esto...

Newbie

En 2015 registre mi numero de tarjeta para  probar el mes gratuito de premium, y como el servicio no me convencio me di de baja.  De repente,  el dia 02/09/2016 me habeis cobrado...

jresendez13

Music Fan

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to family, link won't allow new person to join

Hi I've upgraded my account to family. It won't allow me to join a member. Sent link through message. Link will not allow family member to join.

Casual Listener

Hi I've upgraded my account to family. It won't allow me to join a member. Sent link through message. Link will not allow family member to join.

baalamb79

Casual Listener

553 Views

4 replies

0 likes

  • 553 Views
  • 4 replies
  • 0 likes

Spotify on MMOGA premium but live in austria

Hi guys, i bought on MMoga a premium card but im living in austria... When i want to activate my code, there stand" YOUR CODE IS NOT avaible IN YOUR COUNTRY" HELP PLS

Newbie

Hi guys, i bought on MMoga a premium card but im living in austria... When i want to activate my code, there stand" YOUR CODE IS NOT avaible IN YOUR COUNTRY" HELP PLS

Maxim

Spotify Star

321 Views

1 replies

0 likes

Premium
  • 321 Views
  • 1 replies
  • 0 likes

Unsubscribed before renewal date but was still charged

Hey.I unsubscribed yesterday, but apparently you charged me today from my visa card.Is there any way that you can return the money?- Melanie

Casual Listener

Hey. I unsubscribed yesterday, but apparently you charged me today from my visa card. Is there any way that you can return the money? - Melanie

Melle91

Casual Listener

274 Views

2 replies

0 likes

Account
Subscription
  • 274 Views
  • 2 replies
  • 0 likes

Spotify on Mac logs me out straight away after logging in

I launched Spotify on my Mac just now to find it asked for my password, which it shouldn't do as it's set to automatically log me in. I input my password, and I was logged in, but then was automaticallt logged out straight away, before I was even abl...

Casual Listener

I launched Spotify on my Mac just now to find it asked for my password, which it shouldn't do as it's set to automatically log me in. I input my password, and I was logged in, but then was automatica...

Kaskelot

Music Fan

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

Premium problems please help

I have forgotten the password for my email and need to cancel premium asap....is there any way to send the email to another email???please help

Casual Listener

I have forgotten the password for my email and need to cancel premium asap....is there any way to send the email to another email???please help

Justice0909

Casual Listener

369 Views

3 replies

0 likes

Premium
Subscription
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution Resetting Spotify Device password to access Squeezebox

Hi guys! Does anyone know how to reset Spotify password? I set in back in 2014 and cannot remember it. I used to access my Logitech My Squeezebox. So currently I cannot access it, because I need to enter in in Squeezebox account.I will be very gratef...

Regular

Hi guys!  Does anyone know how to reset Spotify password? I set in back in 2014 and cannot remember it. I used to access my Logitech My Squeezebox. So currently I cannot access it, because I ne...

anatolyvyalikh

Regular

886 Views

6 replies

0 likes

Login
  • 886 Views
  • 6 replies
  • 0 likes

I can't login in the app

Hello, i need help.I can't login in the Android app, only in web. I have uninstalled app, change password, but every time i will try login in app, say password not correct.Anyone help me?

Casual Listener

Hello, i need help. I can't login in the Android app, only in web. I have uninstalled app, change password, but every time i will try login in app, say password not correct. Anyone help me?

Kaskelot

Music Fan

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Need to switch playlist from cancelled email to new email

Need to switch playlist from cancelled email address (can't sign in) to new email address. The old provider is no longer in service

Casual Listener

Need to switch playlist from cancelled email address (can't sign in) to new email address. The old provider is no longer in service

mspurplelady01

Casual Listener

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes

Family

If my boyfriend already has Spotify but wants to join my family one does he needs to cancel his or will it do automatically

Newbie

If my boyfriend already has Spotify but wants to join my family one does he needs to cancel his or will it do automatically

Maxim

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Refund immediately

I have been paying over a year now for a membership I had immediately canceled after my free trial. I need this refunded immediately before legal action is taken. I would appreciate anyone guiding me on how to accomplish this. If it was just a month ...

Visitor

I have been paying over a year now for a membership I had immediately canceled after my free trial. I need this refunded immediately before legal action is taken. I would appreciate anyone guiding me...

Taylor

Community Legend

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! student discount

I have had Spotify for approximately 6 months but only recently have I discovered that I was eligible for a student discount. How am I able to now add this code?

Newbie

I have had Spotify for approximately 6 months but only recently have I discovered that I was eligible for a student discount. How am I able to now add this code?

Nico

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Payment for premium has gone out today, can I request a refund?

H there, I have tried to search for an answer but can't find a solution so hope someone can help please!I was waiting for notification to say my free trial was up but today, I got an email from Paypal to say spotify had been paid. I don't actually re...

Casual Listener

H there,   I have tried to search for an answer but can't find a solution so hope someone can help please! I was waiting for notification to say my free trial was up but today, I got an email...

badwinnie

Casual Listener

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "$(price)" on website

At https://www.spotify.com/nl/family/ the "Hoe gaat het in zijn werk met de rekening? Delen we de kosten?" question is showing $(price) in de content.

Regular

At https://www.spotify.com/nl/family/ the  "Hoe gaat het in zijn werk met de rekening? Delen we de kosten?" question is showing $(price) in de content.    

MaryS

Roadie

458 Views

3 replies

0 likes

Other
  • 458 Views
  • 3 replies
  • 0 likes

La semana pasada cancelé la subscripción Premium y me la habéis cobrado

La semana pasada cancelé la subscripción y me la habéis cobrado. La he vuelto a cancelar pero no mandáis comunicación alguna.Quiero que me devolvais el dinero.

Casual Listener

La semana pasada cancelé la subscripción y me la habéis cobrado. La he vuelto a cancelar pero no mandáis comunicación alguna. Quiero que me devolvais el dinero.

puntxo60

Casual Listener

231 Views

2 replies

0 likes

  • 231 Views
  • 2 replies
  • 0 likes

Can't cancel my Spotify Premium

In May this year, I bought 3 months Spotify Premium for €0,99. On 26 August, I cancelled my Spotify Premium but I never got any confirmation by mail. A few days I've been charger €9,99 for Spotify Premium. I wanted to cancel it again, because I thoug...

Casual Listener

In May this year, I bought 3 months Spotify Premium for €0,99. On 26 August, I cancelled my Spotify Premium but I never got any confirmation by mail. A few days I've been charger €9,99 for Spotify Pr...

Maud0510

Casual Listener

280 Views

3 replies

0 likes

  • 280 Views
  • 3 replies
  • 0 likes

Solved!! premium for family

Hello! I have just started premium for family with my brother and I am the acount holder. My dad wants to join premium for family and wants to be the one paying every month. Is there a way so I can change that? Also his wife and her kids want to join...

Newbie

Hello! I have just started premium for family with my brother and I am the acount holder. My dad wants to join premium for family and wants to be the one paying every month. Is there a way so I can c...

Maxim

Spotify Star

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Solved!! Spotify also charged a member of my family plan

I havet the family plan and havet attached mycket girlfriend to it. For some reson Spotify has charged her as well the same amount as for the family plan, which is higher than the amount for the premium she had before.

Casual Listener

I havet the family plan and havet attached mycket girlfriend to it. For some reson Spotify has charged her as well the same amount as for the family plan, which is higher than the amount for the prem...

Hubo

Community Legend

403 Views

3 replies

0 likes

  • 403 Views
  • 3 replies
  • 0 likes