Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201117 Views
  • 722 replies
  • 67 likes
  • Account
  • 201117 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103256 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103256 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55523 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55523 Views
  • 61 replies
  • 8 likes

Solved!! Subscription

I have two spotify accounts an old one and a new one. I currently use my new one but I have both log in information for both accounts. My problem is that my old account has my premium access on it and I would like to move the premium account from my ...

  • Newbie
  • I have two spotify accounts an old one and a new one. I currently use my new one but I have both log in information for both accounts. My problem is that my old account has my premium access on it an...
  • Alejandar
  • Spotify
  • 126 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 126 Views
  • 2 replies
  • 0 likes

Solved!! Can't select music after premium trial

So after the I used the 7-day Spotify trial on my iPhone 4 I can no longer select song in my playlists. Music can still play, but I cannot choose the song to play, it has to go throughout my entire playlist as a set cycle. I cannot add music to playl...

  • Visitor
  • So after the I used the 7-day Spotify trial on my iPhone 4 I can no longer select song in my playlists. Music can still play, but I cannot choose the song to play, it has to go throughout my entire p...
  • osornios
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 393 Views
  • 1 replies
  • 0 likes

Paid twice

I have payed for premium family at apple store and there wasnt a upgrade.Then I payed again, but at spotify site.I was deduced twice.Could you check please?

  • Newbie
  • I have payed for premium family at apple store and there wasnt a upgrade. Then I payed again, but at spotify site. I was deduced twice. Could you check please?    
  • Alejandar
  • Spotify
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 109 Views
  • 1 replies
  • 0 likes

Signing up for Spotify Student when you're trans or gender fluid

Hey! So... at the moment i'm trying to sign up for the Premium student subscription but, when they're asking me for my school information, i'm a bit lost I guess. My birth name is on everything at my school but at the same time, i'm gender fluid and ...

  • Casual Listener
  • Hey! So... at the moment i'm trying to sign up for the Premium student subscription but, when they're asking me for my school information, i'm a bit lost I guess. My birth name is on everything ...
  • peacevibes19
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • Premium
  • 138 Views
  • 2 replies
  • 0 likes

suscripcion

rechazo mi tarjeta para dar de alta mi cuenta premium pero el banco si aplico el cargo

  • Newbie
  • rechazo mi tarjeta para dar de alta mi cuenta premium pero el banco si aplico el cargo  
  • osornios
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! Cancel subscription

My premium subscription got renewed a few days ago. And i got an invite for family subscription package today. So i'm wondering if you can cancel my premium subscription and credit back some of the money, so i can start using the family package?

  • Casual Listener
  • My premium subscription got renewed a few days ago. And i got an invite for family subscription package today. So i'm wondering if you can cancel my premium subscription and credit back some of the m...
  • TResell1
  • Casual Listener
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
  • 226 Views
  • 3 replies
  • 0 likes

Paying for premium but account still shows free

I've tried reinstalling and loging out. I don't have the original receipt with user name. I do have an email stating "welcome to premium, tip 3 of 3". Very annoyed I can't call or email customer service!

  • Newbie
  • I've tried reinstalling and loging out. I don't have the original receipt with user name. I do have an email stating "welcome to premium, tip 3 of 3". Very annoyed I can't call or email customer serv...
  • osornios
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 1 replies
  • 0 likes

Logged out of Spotify

I woke up this morning and found that my phone and computer have been logged out of spotify. When clicking the "log in with facebook" option is gives me an error code: 3 message. I am not sure what my username is or email because I have always just c...

  • Casual Listener
  • I woke up this morning and found that my phone and computer have been logged out of spotify. When clicking the "log in with facebook" option is gives me an error code: 3 message. I am not sure what m...
  • EthanS1
  • Community Legend
  • 422 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 422 Views
  • 4 replies
  • 0 likes

Paid for premium but it's still saying free subscription

I just paid for my premium subscription through the App Store because it wouldn't let me within the Spotify app, but I still can't access the premium features and when I click on my account its still showing up as a free subscription. I've been subsc...

  • Casual Listener
  • I just paid for my premium subscription through the App Store because it wouldn't let me within the Spotify app, but I still can't access the premium features and when I click on my account its still...
  • osornios
  • Spotify Star
  • 306 Views
  • 4 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 306 Views
  • 4 replies
  • 1 likes

Taking 9.99 wen they feel like it

Spotify are taking 9.99 when ever they feel like it how do I stop this there site is useless and no way to contact them directly can any one please help.

  • Casual Listener
  • Spotify are taking 9.99 when ever they feel like it how do I stop this there site is useless and no way to contact them directly can any one please help.
  • Jamesk25
  • Casual Listener
  • 141 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 4 replies
  • 0 likes

Solved!! Connect to Facebook - "OK" error

Hey, first of all, sorry if this has already been a subject here, just wanted some individual help I guess. So my issue is: I cant connect my new Spotify account to my Facebook account, which is linked to my old account. So I went on my old account d...

  • Newbie
  • Hey,   first of all, sorry if this has already been a subject here, just wanted some individual help I guess.  So my issue is: I cant connect my new Spotify account to my Facebook acc...
  • aaroncooper155
  • Newbie
  • 2937 Views
  • 10 replies
  • 5 likes
  • Account
    Other
  • 2937 Views
  • 10 replies
  • 5 likes

I want to delete my account FOREVER

hi spotify could you delete my account for ever ? my nick name is erdogan_togay

  • Visitor
  • hi spotify could you delete my account for ever ? my nick name is erdogan_togay 
  • Maxim
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • Account
  • 183 Views
  • 3 replies
  • 0 likes

Stop taking money out of my credit card

Spotify is taking money out of my credit card without permission.

  • Newbie
  • Spotify is taking money out of my credit card without permission.
  • Artskrew4
  • Newbie
  • 612 Views
  • 3 replies
  • 1 likes
  • 612 Views
  • 3 replies
  • 1 likes

CANT LOG IN w/ FB

Hi,I sing up to Spotify with my Facebook account, but my account was attack from unrecognized device so I change my password. I singed out spotify from all of my devices but I cant still log in, even with the username and any of my xy possible passwo...

  • Newbie
  • Hi, I sing up to Spotify with my Facebook account, but my account was attack from unrecognized device so I change my password. I singed out spotify from all of my devices but I cant still log in, ev...
  • EthanS1
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 99 Views
  • 1 replies
  • 0 likes

Never finished signing up for premium and started getting charged

I wanted to sign up for the premium student discount. I entered the payment information and then the next page was for verifying that I am a student. I couldn't figure out how to verify that I was a student, so I went back and tried a second time (st...

  • Newbie
  • I wanted to sign up for the premium student discount. I entered the payment information and then the next page was for verifying that I am a student. I couldn't figure out how to verify that I was a ...
  • Alejandar
  • Spotify
  • 114 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 114 Views
  • 2 replies
  • 0 likes

Can't login once Facebook was disconnected

Hi,I created an account using Facebook that I bought premium for. I disconnected from Facebook and it logged me out. I tried to log back in and it said that there was no account associated with the login.I thought that creating an account with my Fac...

  • Visitor
  • Hi, I created an account using Facebook that I bought premium for. I disconnected from Facebook and it logged me out. I tried to log back in and it said that there was no account associated with the...
  • EthanS1
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 102 Views
  • 1 replies
  • 0 likes

Bought 3 months offer, have normal subscription

Hi there. About a month ago I bought premium for 3 months in the promotion that was running. I even clicked the ad inside the spotify app when I did it. I was very surprised when a month later I've been charged as if I was in a usual monthly subscrip...

  • Newbie
  • Hi there.   About a month ago I bought premium for 3 months in the promotion that was running. I even clicked the ad inside the spotify app when I did it. I was very surprised when a month lat...
  • Astame
  • Community Legend
  • 117 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 117 Views
  • 2 replies
  • 0 likes

Spotify thinks I'm abroad

Spotify won't let me log in because it thinks I'm abroad but I haven't traveled and when I went to edit my country in my account it said I was in the US but it still won't let me log in

  • Newbie
  • Spotify won't let me log in because it thinks I'm abroad but I haven't traveled and when I went to edit my country in my account it said I was in the US but it still won't let me log in
  • Alejandar
  • Spotify
  • 118 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 118 Views
  • 2 replies
  • 0 likes

login issue

Hi, All was working fine for several months, and then over the weekend i was asked to login again and it does not accept my password. I enter my username and it says it sends me an email, but it doesn't send an email. How do i get support for this? T...

  • Visitor
  • Hi,  All was working fine for several months, and then over the weekend i was asked to login again and it does not accept my password.  I enter my username and it says it sends me...
  • user-removed
  • Not applicable
  • 117 Views
  • 3 replies
  • 0 likes
  • Login
  • 117 Views
  • 3 replies
  • 0 likes

Solved!! Disconnecting Facebook from Spotify

Hi,I can't seem to disconnect my Facebook account from my dad's Spoitfy account no matter what I try. I've disconnected it in the Spoitfy preferences, I deleted everything releted to Spoitfy on my Facebook profile, but still it shows my name and frie...

  • Newbie
  • Hi, I can't seem to disconnect my Facebook account from my dad's Spoitfy account no matter what I try. I've disconnected it in the Spoitfy preferences, I deleted everything releted to Spoitfy on my ...
  • Alejandar
  • Spotify
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 186 Views
  • 1 replies
  • 0 likes