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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76650 Views

28 replies

0 likes

  • 76650 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94727 Views

9 replies

2 likes

Account
Login
  • 94727 Views
  • 9 replies
  • 2 likes

Solved!! Set Device Password

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem setting it.Any ideas please on what's wrong or how to fix...

Visitor

I always log in through Facebook and I'm trying to set device password on desktop. However when I put in the password and click on set device password I get an error saying there was a problem settin...

Maxim

Spotify Star

424 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 424 Views
  • 1 replies
  • 0 likes

Missing playlists on Facebook account

Hi everyone. Yesterday I discovered that all my playlists + a lot of songs were missing on my account. I have tried to find the answer on the Spotify Community, but everywhere they say that you need to log out and log in with your username and passwo...

Newbie

Hi everyone.   Yesterday I discovered that all my playlists + a lot of songs were missing on my account. I have tried to find the answer on the Spotify Community, but everywhere they say that ...

Maxim

Spotify Star

202 Views

1 replies

0 likes

Free
  • 202 Views
  • 1 replies
  • 0 likes

Vodafone Under 30 + Spotify Premium

Hey Guys!I really hope someone can help me.I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month. I really enjoyed it till the last week and, a day, without any warning, my account tu...

Newbie

Hey Guys! I really hope someone can help me. I'm a Vodafone user with an offer called: "Vodafone Under 30", and into this offer i've got Spotify Premium for 12 month.  I really enjoyed it til...

Maxim

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!! playlist

Hi my subscription will vodafone is finishing soon and I wish to cancel However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? ThanksEmily

Newbie

Hi my subscription will vodafone is finishing soon and I wish to cancel   However I want to rejoin again as a student. Will I lose all my original playlists as I would like to keep them ? &nb...

Maxim

Spotify Star

304 Views

1 replies

0 likes

Account
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Help: spotify family member

Can I listen to music in my account while a member of my family is playing music in their account?? If I have a family account

Newbie

Can I listen to music in my account while a member of my family is playing music in their account?? If I have a family account

Maxim

Spotify Star

207 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Credit Card Problem

Hi everyone, I have been using my account since 1 year, after my credit card has been cancelled by bank, I try to make a new payment to upgrade my membership with a new credit card, I can not go directly into payment screen in my computer. In attache...

Newbie

Hi everyone,   I have been using my account since 1 year, after my credit card has been cancelled by bank, I try to make a new payment to upgrade my membership with a new credit card, I can no...

user-removed

Not applicable

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

about the family plan

hey I have one question, I want to start a family plan now ,but my concern is that i will move to another contry next year, Will my family plan remain the same when i move to another contry if i still pay the bill ?

Casual Listener

hey I have one question, I want to start a family plan now ,but my concern is that i will move to another contry next year, Will my family plan remain the same when i move to another contry if i stil...

Maxim

Spotify Star

377 Views

3 replies

0 likes

  • 377 Views
  • 3 replies
  • 0 likes

Spotify and Spark

I recently got a new spark plan which includes Spotify premium in the $59.99 a month plan. Yesterday I was charged $12.99 for Spotify even though it is now linked with my spark account, how do I change this so I don't get the monthly $12.99 bill?

Newbie

I recently got a new spark plan which includes Spotify premium in the $59.99 a month plan. Yesterday I was charged $12.99 for Spotify even though it is now linked with my spark account, how do I chan...

Maxim

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Paying for student discount, but i still have the free subscription

I was going to get the student discount option, but in the middle of signing up i decided not too. I still have free subscription, but you guys charged me for student one. I want my money back!!

Newbie

I was going to get the student discount option, but in the middle of signing up i decided not too. I still have free subscription, but you guys charged me for student one. I want my money back!!

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Xbox Live Gold for $7.99

Last Thursday I was arriving home from work and I open the spotify app to turn off my music and I come across a banner that says get spotify and Xbox live gold together, when I click on it it says the same thing and states that the bundle is $7.99. S...

Newbie

Last Thursday I was arriving home from work and I open the spotify app to turn off my music and I come across a banner that says get spotify and Xbox live gold together, when I click on it it says th...

Maxim

Spotify Star

1122 Views

1 replies

0 likes

  • 1122 Views
  • 1 replies
  • 0 likes

Paid for premium but still on free

I upgraded my account to premium but it didn't upgrade. My Apple ID was charged and their support staff said it did go through. I only have 1 account which is through my email. I don't have a Facebook account. I've tried logging out and renewing my p...

Newbie

I upgraded my account to premium but it didn't upgrade. My Apple ID was charged and their support staff said it did go through. I only have 1 account which is through my email. I don't have a Faceboo...

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Paid but no Premium?

Hi there, I have been charged for my Premium Spotify Account however it is not showing up in my account as paid and is asking me to upgrade to Premium. Any ideas on how to change this?? Help!!

Newbie

Hi there, I have been charged for my Premium Spotify Account however it is not showing up in my account as paid and is asking me to upgrade to Premium. Any ideas on how to change this?? Help!! 🙂

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Over Charge

I'm got a total of three charges for Spotify when it should of only have been charged once.

Newbie

I'm got a total of three charges for Spotify when it should of only have been charged once.

Maxim

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Spotify family

I live with My parents and they have invited me to Spotify family. I tried to join using my Facebook account and I got to the last stage when it said that I cannot live in a different country and have a family Spotify. We live in the same apartment s...

Visitor

I live with My parents and they have invited me to Spotify family. I tried to join using my Facebook account and I got to the last stage when it said that I cannot live in a different country and hav...

user-removed

Not applicable

363 Views

2 replies

0 likes

Login
  • 363 Views
  • 2 replies
  • 0 likes

Australia - Premium Subscriber - Billing - Overcharged for monthly subscription

I am an Australian Premium Subscriber - the current subscription is AUD $11.99 per month. All has been biiled perfectly for years. The usual billing trasnaction on my credit car account is (eg: last month) 02 March Spotify Premium x 1 nr 907574674 $1...

Newbie

I am an Australian Premium Subscriber - the current subscription is AUD $11.99 per month. All has been biiled perfectly for years.   The usual billing trasnaction on my credit car account...

AndieM7

Newbie

2287 Views

3 replies

3 likes

Account
Premium
Subscription
  • 2287 Views
  • 3 replies
  • 3 likes

Solved!! I'm a foreign exchange student, and want the student account but can i share it with 1 other person?

Hello, My name is Stefan, and I'm originally from the Netherlands but I'm staying in Florida for a whole schoolyear, because I'm a foreign exchange student. I live with hostparents and another student and we want a spotify student account that we can...

Newbie

Hello,   My name is Stefan, and I'm originally from the Netherlands but I'm staying in Florida for a whole schoolyear, because I'm a foreign exchange student. I live with hostparents and anoth...

Josh99649

Regular

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Spotify does not show my profile picture

I have Connected my facebook to my spotify but i cant see my profile picture.. Any suggestions???

Regular

I have Connected my facebook to my spotify but i cant see my profile picture.. Any suggestions???

Josh99649

Regular

596 Views

3 replies

0 likes

Account
  • 596 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan Question

Dose everybody have thier own account on family plan or dose everybody login with one username and password??

Regular

Dose everybody have thier own account on family plan or dose everybody login with one username and password??

Macklebro

Regular

432 Views

1 replies

0 likes

Subscription
  • 432 Views
  • 1 replies
  • 0 likes

Premium en pausa

Hola a todos! Necesito de su ayuda, me suspendieron el premium y el día de ayer hice el pago con otra tarjeta pero la página de spotify indicó error pero el cargo ya fue realizado a mi tarjeta! Tengo el comprobante y la cuenta sigue suspendida. Ayuda...

Casual Listener

Hola a todos! Necesito de su ayuda, me suspendieron el premium y el día de ayer hice el pago con otra tarjeta pero la página de spotify indicó error pero el cargo ya fue realizado a mi tarjeta! Tengo...

kariastupaleton

Newbie

1310 Views

4 replies

0 likes

Premium
  • 1310 Views
  • 4 replies
  • 0 likes

Premium

I paid for premium. And the money was taken out of my account. But i dont have premium abolities on my account. I signed out and back in like i was told too which did nothing. How do i get premium to work?

Casual Listener

I paid for premium. And the money was taken out of my account. But i dont have premium abolities on my account. I signed out and back in like i was told too which did nothing. How do i get premium to...

Kbrianna

Casual Listener

240 Views

2 replies

0 likes

Premium
  • 240 Views
  • 2 replies
  • 0 likes