switching student discount to new account

[carebear2695]

I recently deactivated my Facebook, so I sent a request to spotify to delete my account because i created it using my Facebook. I recently made a new account and i am trying to use my student credentials to get the discount off of the premium feature, but it keeps saying that they are connected to another account, which I assume is the one connected to my deactivated Facebook. How long does it take for them to delete an account? I don't want to get charged for an account that I am not using.

[MattSuda]

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[king_julian98]

I'm having the same problem and I was wondering what information did they give you when they replied back to you
thanks

[trang410]

I just called the customer service person and told them my situation and
they did it for me

[king_julian98]

Hello

Thank you for telling me, I don't suppose you have the right number for me
to call I've looked but I can't find any numbers