Expired card

[Aire1976]

I have to renew my card details but can not fet further from country. I am in Sweden and postal code is 64791. If I fill it in the answer i get is "oos. something went wrong... yada yada yada... What du I have to do? Card is expired already. I have new one but i cant renew the information. Frustrated...

[user-removed]

Hey there and very warm welcome to the Spotify Community 🙂

Thanks for your question.

You can try to remove old card from Spotify first and then try to add another. Also make sure card is enabled for Internet payments as well. If you have still trouble, try with another browser. You can also contact to Customer serveice from Contact page - they are happy to help you!

Also, do you know that you can purchase Premium using e-cards here?

If any problems with Spotify in future, just come back and let me know. I will help you.

Greetings,
Jyri

[Sam]

Aire1976 - We're having a little problem with the website at the moment. It should be sorted very soon.

I'll let you know once it's all fixed.

[Sam]

Aire1976 - Should be fixed. Let us know if you're still having problems.

[ruirpaiva]

Hi!

My credit card has expired, I was able to remove it but can´t add a new one. I get this message: "Oops! Something went wrong, please try again or check out our help area"

How can I solve it?

Thanks,

Rui

[Aire1976]

Still doesnt work... I cant even remove my old card.

When i click  on "remove payment method" will just come back on the page "The following payment card is currently used for payment"

card details and message that card is expired. So sad...

I have loggen in and out gazillion times and tried all the different browsers too..

[Aire1976]

does anyone want to be my "Spotify Star"? ...Please!

[Peter__]

---

@Aire1976 wrote:

Still doesnt work... I cant even remove my old card.

When i click  on "remove payment method" will just come back on the page "The following payment card is currently used for payment"

card details and message that card is expired. So sad...

I have loggen in and out gazillion times and tried all the different browsers too..

---

You won't be able to remove those card details when you have an active subscription. Just add your new card first, and then remove the old one. 

Peter

[user-removed]

Hey there and very warm welcome to the Spotify Community 🙂

Thanks for your question.

Spotify engineers are working with this issue some are dealing with.

If any problems with Spotify in future, just come back and let me know. I will help you.

Greetings,
Jyri

[Sam]

Aire1976 - Can you try again now, please? I've just moved a couple of bits about in your account.

[Aire1976]

it still doesnt work. the difference now is that my old card details are gone but i still can not add new one. ...or subscribe new premium period. when i try to do the last one i just end up on the validating page and it will never show.

when i try to add payment method the same problem occurres with postal code and i just get message with "oops! somethong went wrong etc"

[ShaleBing]

I am having same problem... cant remove current credit card which is about to excpire... cant add either a new card or paypal.

[Aire1976]

It works !

Sam you are my Spotify hero!