Facebook still being remembered but unlinked

[Hannah84]

I unlinked Facebook 48 hours ago but it's still got the photo and name on from Facebook. I downloaded the desktop app on a few computers and on some the dedicated Spotify username has come back but on others it's still the Facebook name and picture. I've waited 48 hours already but hopefully it's just a matter of waiting more
for it to get back to normal?

[MaryS]

Hey 🙂

That's right, it'd normally take a few days for your account to refresh. 

To speeds thing up, a clean reinstall of the app should help fix this 🙂 This is easy to do, just follow the steps outlined here.

Let me know if there's anything else, and have a great day!

[Hannah84]

Yeah have tried that but have installed it on a few computers at work and it's still not back to normal. It's only back to normal on one computer so that's really weird as thought if it would update back to the username then it would do it on all devices at the same time?

Thanks
Hannah

[MaryS · Accepted solution]

Hey again Hannah,

Thanks for updating me. I've had a peek at your account a moment ago and can confirm that it's no longer linked to Facebook.

Could you log out and back into your account, and perform another clean reinstallation? This is for us to make sure that all Spotify cached files are deleted.

Hope to hear an update from you soon!