Family invite process not working

[Tarahfoulk]

My husband got the family plan and sent me an invite.  i entered invite code and moved to next screen.  Fill out the next screen and submitted.  Was asked to confirm I live in the same house and confirmed.  Then I was sent back to the invitation screen to start all over.  This happens every time. How to I get set up?

[SergioDavid]

Hey @Tarahfoulk, welcome to the Spotify Community!

Try accepting the invitation using an incognito window to see if it makes any difference.

If that doesn't help, we recommend you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes and if you have any other questions.