Family member is not receiving email with code for premium for family

[bryanriemer]

I have recently setup a premium for family account and have successfully invited 3 members of my family to the account and they had no issue. I tried adding a fouth member but they never received an email from spotify with a code. I tried resending the invitation to join but they still have yet to receive an email. Is there anything I can do to get that family member to receive the email?

[Melody]

Hey, @bryanriemer!

Thanks for coming to the Community.

If this is still happening, can you try sending the invite again from a different browser/incognito window?

We'd also recommend double-checking you're following the exact steps here, and that the email's not gone into the junk/spam folder. 

If this doesn't do the trick, give us a shout. We'd love to keep helping.

All the best,

/M

[tlwilson99]

I'm experiencing this same issue and have tried the suggestions above.