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Step 1


Forgot username and email to account

Forgot username and email to account

I keep getting charged for this app that don't even use anymore and can't cancel the subscription because I had forgotten the login information. What is my other roptions so I don't have to reorder a whole new card ?
1 Reply

Hi @Cali892boys thanks for posting in the Spotify Community! 


Would you be able to dig up a Spotify Premium receipt at all? You should have been sent one via text or email, depending on the information you gave Spotify on signup. If you can't remember the email it's worth checking any email accounts you have just in case. 


If you don't have a premium receipt then the only way to get that moving would be to contact Spotify Care through this anonymous contact form, it'll not require any sign up info. Hope that helps!


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