Fraud

[DougD1982]

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a third time. My CC company told me that sometimes Visa will give companies like Spotify that do recurring charges the new CC number when the old is declined. I do not use Spotify and find it very aggravating that this keeps happening to me each month. I've cancelled my card for a third time. Please, tell me how I can have this stop happening.

[MonicaM_Bogota]

Hi @DougD1982!

Welcome to the Spotify Community.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.