Free premium 30 day trial

[2112]

I am clicking the upgrade link to register but do not know where I go from here. No links are appearing. Grateful for advice. Thanks

[Joe]

Hi. Could you try going to the upgrade page using a different browser?

[nitschie2912]

Hey, I tried to get the 30 free premium version but when I hit ok on the screen where you also have to pick you payment method, it always shows me that my password is incorrect although I registered with my correct password and I didn't have to put in another password again.

What can I do?

[Jamie]

That's strange. First off, could you try updating your password and giving this another try?

[nitschie2912]

I changed my password, logged off and logged on again

But it's still the same... this is what it shows on the screen, unfortunately it's in German. But the red words mean "wrong password".

[2112]

I am not having a pass word problem, but am still getting nowhere. Below is the message I am getting with nothing else on the page. You're logged in as xxxxxxxx. If you wish to switch to another user or create a new account, please log out. If you intend to use a payment method registered outside United Kingdom, you need to change your Spotify country to match. United Kingdom Very frustrating.

[Jamie]

nitschie2912 - Thanks for giving that a try. Next up, could you try again using an alternate browser/an incognito window and let us know if this makes any difference at all?

2112 - Before anything else, can I double check that you're attempting to use a UK payment method to subscribe?

[nitschie2912]

Dear Jamie,

I already tried it yesterday at home with my mozilla browser which shows the same results and today I tried it with internet explorer under the in-private browsen option.... same results =(

[2112]

Jamie - By using the UK payment method, I presume this means clicking on the Union Jack flag icon. When I do nothing happens.

[2112]

I would be grateful for a step by step guide on how to upgrade to the 30 day free trial. Do you have to start from scratch with a new user ID and pass word? Thanks

[Joe]

Detailed instructions are here. If you have any problems, please post details of where it fails and any error messages, thanks.

[nitschie2912]

I did explain my problem, but no onw could help me ;(

[Joe]

Hey @nitschie2912 if you get in touch with the account team here they can help you. If you get an automated response directing you back to the community or to the help pages, please reply to it and you will hear back from one of the team shortly.

[nitschie2912]

thank you!