Free trial cancelled but still charged

[Zombix]

Hi i recently underwent your free trial but after a long think i decided that i could not afford it and i would continue with my free membership and i cancelled it on the 21st of this month. I have now just received a bill for £10 and i had to re cancel. Coud I please have a refund of this amount as i already cancelled my membership

[jrhoads]

Same here,  NEED REFUND due to charged after canceling early for the Free trial. 

No contact number.  Are you kidding me.

[Jonboy86]

this is a joke!

0 support... my third request to get this fixed. what is this bull**bleep**?? cancel my subscription now. i'm not paying for crap.

[Sam]

Hi guys,

I'm sorry to hear you've had some trouble, but we can't sort anything out on the Community. If you contact our payments team, they'll be able to look into things further.