GOT BILLED FOR PREMIUM AFTER FREE TRIAL WITH NO REMINDER EMAIL

[Li]

it's seems that no matter how often this happens, they still aren't fixing anything. i signed up for the 30 day trial..i've barely used spotify in those 30 days and was planning on canceling it. but i got no email or notification of any kind reminding me that my trial was about to be over and all of a sudden there was money missing from my account...and i don't have the money to spare. i need my money back! you're lucky that i at least had enough in my account to keep it from over charging in which case i would have also asked for the $25 fee i get when that happens. this is really unacceptable, i've also tried canceling my account and taking my card information off but it's not letting me. FIX THIS PROBLEM! it's obvious that there are a lot people pissed off about it. and give me my money back.

[MattSuda]

If you have already sent in a support ticket, please do not send another one. This will cause further delays.

If you have not already sent in a support ticket:

Spotify can help you with this if you contact them directly.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/about-us/contact/contact-spotify-support/

From the subject dropdown select "manage subscriptions & trials"

From the second dropdown select "request refund"

In the message box explain your situation.

Hopefully Spotify can fix this quickly.