Hacked account

[jorbagomez]

Hello,

My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049.

The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has also changed the email and the password so I can't change or cancel the account.

The reason I didn't know it is because I was loging in with facebook.

Can you please refund and cancel the account?

I have already cancelled the credit card.

[Thedev]

Hello, jorbagomez! I have moved your topic to a more suitable category. There's really nothing much we can do for you on the community forum. I suggest you that you  get in touch with the customer services team using the online contact form and they will be able to get this sorted out for you. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly.

When filling in the form please provide as much information as possible.

[jorbagomez]

Hello, Unfortunately the contact form is responding with a 500 error (server error) and I can't use it. Do you have an alternative method to solve this?

[jorbagomez]

The form worked finally. Thank you very much.