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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234853 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234853 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12585 Views
  • 6 replies
  • 11 likes
  • Security
  • 12585 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526934 Views
  • 988 replies
  • 113 likes
  • Account
  • 526934 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127660 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127660 Views
  • 74 replies
  • 12 likes

Spotify in Turkey

when its gonna be available in Turkey!!!

  • Newbie
  • when its gonna be available in Turkey!!!
  • bluezzbastardzz
  • Music Fan
  • 742 Views
  • 2 replies
  • 0 likes
  • 742 Views
  • 2 replies
  • 0 likes

The downvote system in Spotify radio doesn't work!

Whenever i listen to a radio station on Spotify, the same songs appear again-and-again even though i have downvoted them into oblivion! I am tired of constantly downvoting the same Madonna/Paula Abdul/etc. songs on the 80s radio station every time i ...

  • Casual Listener
  • Whenever i listen to a radio station on Spotify, the same songs appear again-and-again even though i have downvoted them into oblivion! I am tired of constantly downvoting the same Madonna/Paula Ab...
  • apaternite
  • Music Fan
  • 2709 Views
  • 4 replies
  • 6 likes
  • 2709 Views
  • 4 replies
  • 6 likes

Spotify not respecting subscription choices

I've had a spotify account since 2011, in 2012 I decided that I would not use this service and opted myself out of all communications. The last legit email I got was from Spotify on on 2012/07/19 and then I haven't heard anything. To my surprise Spot...

  • Visitor
  • I've had a spotify account since 2011, in 2012 I decided that I would not use this service and opted myself out of all communications. The last legit email I got was from Spotify on on 2012/07/19 and...
  • user-removed
  • Not applicable
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Sorry, Unhandled error

I have logged in and tried to edit my account to change my password. However, I get a message stating "Sorry, Unhandled error." I have tried to clear my browser cache and use a different browser. This is happening on both FIrefox 23.0.1 and Internet ...

  • Casual Listener
  • I have logged in and tried to edit my account to change my password. However, I get a message stating "Sorry, Unhandled error." I have tried to clear my browser cache and use a different browser. Thi...
  • Maad
  • Newbie
  • 749 Views
  • 13 replies
  • 0 likes
  • Account
  • 749 Views
  • 13 replies
  • 0 likes

Is it possible to change my username?

Can I change my username not by creating new account? Because I created acc by Fb and it isn't cool enough for me. I don't want to lose my rather big playlists. And the money, because I have Unlimited.

  • Visitor
  • Can I change my username not by creating new account? Because I created acc by Fb and it isn't cool enough for me. I don't want to lose my rather big playlists. And the money, because I have Unlimite...
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Unlimited
  • 233 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

Hi! I have just noticed that I have been charged twice for my Premium Spotify for the last 3 months. Can you please help? Suzie

  • Newbie
  • Hi! I have just noticed that I have been charged twice for my Premium Spotify for the last 3 months. Can you please help? Suzie    
  • user-removed
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Could not update payment details

Could not update payment details Sorry, we could not update your payment details. Go back and try again or go back to your subscription page I get this message. I tried this 5 times. I have a new card with the same number but a new expiery date and C...

  • Casual Listener
  • Could not update payment details Sorry, we could not update your payment details. Go back and try again or go back to your subscription page   I get this message.  I tried this...
  • Joe
  • Community Legend
  • 689 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 689 Views
  • 3 replies
  • 0 likes

DELETE MY ACCOUNT AND MY MAIL ADRESS

delete my account and my mail adress my mail is <> [Edit: Snip-Email(Privacy)-Peter]

  • Newbie
  • delete my account and my mail adress my mail is <<SNIP>>   [Edit: Snip-Email(Privacy)-Peter]
  • Robbie
  • Spotify Legend
  • 473 Views
  • 7 replies
  • 0 likes
  • 473 Views
  • 7 replies
  • 0 likes

Registration date

Hello, I'd really like to know when I registered for spotify but can not seem to find this information anywhere. Can someone please help me with this? Thanks in advance!

  • Casual Listener
  • Hello,   I'd really like to know when I registered for spotify but can not seem to find this information anywhere. Can someone please help me with this?   Thanks in advance!
  • Robbie
  • Spotify Legend
  • 1396 Views
  • 5 replies
  • 0 likes
  • Account
  • 1396 Views
  • 5 replies
  • 0 likes

Upgraded to premium, but not getting it

Hi. I upgraded to premium early this morning, but i still hav'nt got it. I've tried to log out and in, still nothing. I also tried to reinstall my spotify, but still nothing premium. I've got an amail about my payment was successfully, so why don't i...

  • Newbie
  • Hi.   I upgraded to premium early this morning, but i still hav'nt got it. I've tried to log out and in, still nothing. I also tried to reinstall my spotify, but still nothing premium. ...
  • Peter__
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • Account
  • 361 Views
  • 3 replies
  • 0 likes

Disconnected from facebook and wish to restore

Hi, as mentioned above, I disconnected my account from my facebook in the spotify settings. I lost all my playlists and artists i had followed. Is it possibe to get this restored to my account? cheers.

  • Casual Listener
  • Hi, as mentioned above, I  disconnected my account from my facebook in the spotify settings. I lost all my playlists and artists i had followed. Is it possibe to get this restored to my ...
  • Peter__
  • Community Legend
  • 873 Views
  • 5 replies
  • 0 likes
  • Account
  • 873 Views
  • 5 replies
  • 0 likes

Solved!! how to charge my bank account now?

hey everyone, i just got my account downgraded to free because the payment for october failed a few days ago. The next charge set to be booked off of my bank account is october 22. Is there any way to charge my account now and restore premium immedia...

  • Casual Listener
  • hey everyone, i just got my account downgraded to free because the payment for october failed a few days ago. The next charge set to be booked off of my bank account is october 22. Is there any w...
  • Peter__
  • Community Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 545 Views
  • 3 replies
  • 0 likes

Virgin Media and the wrong Spotify account!

I was subscribed to spotify with a virgin media account. I have closed this account and have moved from UK to NZ. I want to reactivate my spotify premium account and pay the subscrition here in NZ but spotify wont let me! Can anyone help!!! I want to...

  • Newbie
  • I was subscribed to spotify with a virgin media account. I have closed this account and have moved from UK to NZ. I want to reactivate my spotify premium account and pay the subscrition here in NZ bu...
  • Thedev
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Export Playlists from one spotify account to another

Hi all! Sorry if this has been answered but didn't find anything with search. Me and my Girlfriend started a spotify account together a few years ago. I made my playlists and she made hers on that account. Now we have broken up. And I was wondering h...

  • Newbie
  • Hi all! Sorry if this has been answered but didn't find anything with search.   Me and my Girlfriend started a spotify account together a few years ago. I made my playlists and she made ...
  • Joost2
  • Roadie
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Change profile picture on Spotify

So, I saw a thread of this from a year ago, when Spotify said they weren't going to deal with it, and thought I'd bring it back up. I'm kind of shocked that after a year this has not been resolved. For those of us who don't want to connect with Faceb...

  • Casual Listener
  • So, I saw a thread of this from a year ago, when Spotify said they weren't going to deal with it, and thought I'd bring it back up. I'm kind of shocked that after a year this has not been resolved. ...
  • Adam
  • Roadie
  • 698 Views
  • 3 replies
  • 0 likes
  • Account
  • 698 Views
  • 3 replies
  • 0 likes

Horrible Customer Service

SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!! This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a paypal receipt showing I paid for a years worth of service. I...

  • Newbie
  • SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!!   This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes

Payment failure

For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i've tried four times.. Can someone pleas help me??

  • Regular
  • For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i'v...
  • Peter__
  • Community Legend
  • 456 Views
  • 9 replies
  • 0 likes
  • Premium
  • 456 Views
  • 9 replies
  • 0 likes

Solved!! offline content when abroad in far-off places

Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it will be fine - or won't it be? Please advise as I don...

  • Newbie
  • Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it wi...
  • Thedev
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Paid for premium but not getting it

This is robbery !!!!

  • Casual Listener
  • This is robbery !!!!
  • user-removed
  • Not applicable
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Suddenly got a new blanco account

I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and ...

  • Casual Listener
  • I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login t...
  • meiri
  • Casual Listener
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes