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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8556 Views
  • 1 replies
  • 9 likes
  • Security
  • 8556 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476250 Views
  • 978 replies
  • 111 likes
  • Account
  • 476250 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208249 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208249 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119396 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119396 Views
  • 72 replies
  • 12 likes

Intruders accessing my spotify account!

I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while. After installing Norton Internet Security trial, I discovered that there were remote users tr...

  • Newbie
  • I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while.  After installing Norton Internet Sec...
  • Peter__
  • Community Legend
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

Payment

I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905

  • Newbie
  • I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
  • Richard
  • Community Legend
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

THEIVERY

I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROBBERY!!!!

  • Casual Listener
  • I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROB...
  • Richard
  • Community Legend
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 217 Views
  • 2 replies
  • 0 likes

Delete my spotify account!!

Can someone help me delete my account now? I tried contacting but it didn't work. Please help

  • Visitor
  • Can someone help me delete my account now? I tried contacting but it didn't work. Please help
  • Thedev
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Renewing NUS subscription?

Hi, My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I've tried everything on my account profile and cant see anythin...

  • Newbie
  • Hi,   My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I'...
  • Thedev
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for Unlimited and Premium! :(

Hi everyone My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrating to not have phone support from Spotify Please help!

  • Newbie
  • Hi everyone   My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrati...
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Signed up to Spotify Premium free 30 day trial and got receipt for 9.99

I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription. Free?

  • Newbie
  • I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription.   Free?
  • Thedev
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

extended offline mode

Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!

  • Newbie
  • Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!
  • brehmytrey
  • Newbie
  • 409 Views
  • 1 replies
  • 2 likes
  • 409 Views
  • 1 replies
  • 2 likes

Hacked account

Hello,My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049.The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has also changed the email and the password so I can't change or c...

  • Regular
  • Hello, My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049. The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has als...
  • jorbagomez
  • Regular
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Password to sonos

The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?

  • Casual Listener
  • The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?
  • AnneHansen
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Solved!! Premium account gone ?

I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium account. (for more than a year now) I can also login with my face...

  • Casual Listener
  • I already searched for an answer on these forums....   Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium a...
  • hifivu45
  • Casual Listener
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Password reset

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my emai...

  • Newbie
  • I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the sp...
  • Taylor
  • Community Legend
  • 2761 Views
  • 1 replies
  • 0 likes
  • 2761 Views
  • 1 replies
  • 0 likes

Saying I'm not a premium member but I am!

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like ...

  • Newbie
  • I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email...
  • Taylor
  • Community Legend
  • 1823 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1823 Views
  • 2 replies
  • 0 likes

Some odd kind of profile issue(?)

Hi. This might be a long post and bit vague, so bear with me. A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out just fine and i got the reciept. However my phone wouldn't recognize the ...

  • Casual Listener
  • Hi.   This might be a long post and bit vague, so bear with me.   A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out...
  • Gazzah
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Your country does not match the one set in your profile.

Hi, Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile settings but it only lets me choose between the USA and Sweden. I...

  • Newbie
  • Hi,   Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile set...
  • Thedev
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Changing countries and payment method

Hi all, I have been using Spotify for a few years now. I opened my account in Spain and I have a paid account that allows me to use Spotify from Canada, where I live now. However, since Spotify is not available in Canada I can't change the payment me...

  • Regular
  • Hi all,   I have been using Spotify for a few years now. I opened my account in Spain and I have a paid account that allows me to use Spotify from Canada, where I live now. However, since Sp...
  • aderojas
  • Regular
  • 715 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 715 Views
  • 8 replies
  • 0 likes

Can't get Premium on my mobile device n

Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for my issue. Any suggestions? I've tried uninstalling a...

  • Newbie
  • Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for...
  • Thedev
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
  • 263 Views
  • 1 replies
  • 0 likes

Corrupted profile?

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to look at it and everytime they get mad cause they t...

  • Regular
  • I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to...
  • NotarN
  • Regular
  • 813 Views
  • 16 replies
  • 0 likes
  • Account
  • 813 Views
  • 16 replies
  • 0 likes

NUS Extra discount - second year not working

HI, I know this has been answered before but i was hoping one of the mods could help sort this out. have had my nus discount for 12 months now. recently ran out and got charged 9.99. I have my new card and new number. I tried to put it in, but it won...

  • Newbie
  • HI,   I know this has been answered before but  i was hoping one of the mods could help sort this out.   have had my nus discount for 12 months now. recently  ran out and ...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes