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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281585 Views
  • 826 replies
  • 84 likes
  • Account
  • 281585 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133931 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133931 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75975 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75975 Views
  • 63 replies
  • 8 likes

CANCEL PREMIUM TRIAL AND GO TO UNLIMITED

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

  • Newbie
  • I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.
  • Adam
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Traveling abroad for 3 months with a premiun account taking only phone (android)

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription is paid every month by a spanish credit card. 3 questions: 1) Is mandatory to log...

  • Newbie
  • I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain. My premium subscription  is paid every month by ...
  • Peter__
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Playlist issues (most deleted not by me)

Hello Everyone, Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in to my account of recently but i have never experienced my playl...

  • Visitor
  • Hello Everyone,   Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in ...
  • Peter__
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Deleting the account, may this solve my problem?

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, and I was given a Macbook from my Swedish school. I ...

  • Newbie
  • Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, a...
  • user-removed
  • Not applicable
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

Here's an Idea

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one go without subscribing. I just went to the shop to...

  • Casual Listener
  • Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one...
  • meahtenoha
  • Spotify
  • 203 Views
  • 4 replies
  • 1 likes
  • 203 Views
  • 4 replies
  • 1 likes

Desktop Pop-ups

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying! How do I prevent this?

  • Newbie
  • Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying!  How do I prevent this?
  • meahtenoha
  • Spotify
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Premium worked for 4 days...

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com, it said that I'm currently using Spofity Free.. w...

  • Newbie
  • I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com...
  • Peter__
  • Community Legend
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Switching Facebook Accounts

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlists?

  • Casual Listener
  • I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlist...
  • Michael_Barclay
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

I didn't want to get the premium account for £10

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possible to either get, a refund or 2 months of spotify ...

  • Casual Listener
  • Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possi...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Facebook friends still showing up after I unlinked my Facebook account!

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since then, the same two Facebook friends keep appearing on t...

  • Visitor
  • I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since...
  • user-removed
  • Not applicable
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Account already in use

Hi, I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to save changes, it says that my e-mail address is already in use...

  • Casual Listener
  • Hi,   I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I wan...
  • user-removed
  • Not applicable
  • 367 Views
  • 7 replies
  • 0 likes
  • 367 Views
  • 7 replies
  • 0 likes

Internet radio on Spotify

I would like to create an internet radio channel with Spotify but is not about music or songs. It is all my own content and I have full copyright. I wonder does Spotify accept non-music programme?

  • Casual Listener
  • I would like to create an internet radio channel with Spotify but is not about music or songs. It is all my own content and I have full copyright. I wonder does Spotify accept non-music programme?&nb...
  • Robbie
  • Spotify Legend
  • 733 Views
  • 3 replies
  • 0 likes
  • 733 Views
  • 3 replies
  • 0 likes

Subscription bug

Hi, I have been a spotify unlimited subscribed since October 2012. It worked normally for about a month, when after this month suddenly my account was changed back to a spotify free account. Everysince this day, I have been paying for my subscription...

  • Casual Listener
  • Hi,   I have been a spotify unlimited subscribed since October 2012. It worked normally for about a month, when after this month suddenly my account was changed back to a spotify free accoun...
  • Peter__
  • Community Legend
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Lost music in playlist

Hey. When I woke up in the morning, I logged into my account and found a whole chunk of my music missing on my playlist, I forgot the name of the songs. Could a mod/admin recover them or something please. Thanks

  • Newbie
  • Hey. When I woke up in the morning, I logged into my account and found a whole chunk of my music missing on my playlist, I forgot the name of the songs.   Could a mod/admin recover them or...
  • Adam
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

wont play

Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.

  • Visitor
  • Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.
  • Adam
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

NUS Extra discount transfer to a new account

I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anymore! Thats why I created a new account. Problem is ...

  • Newbie
  • I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anym...
  • Adam
  • Roadie
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Unauthorized credit card charges

i have an unauthorized charge to my bank account and I want answers !!!!

  • Newbie
  • i have an unauthorized charge to my bank account and I want answers !!!! 
  • Adam
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Unauthorised charge to my card

Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I should not be getting charged since me unsubscribing...

  • Newbie
  • Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I s...
  • Adam
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Lost playlist again..

I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened yesterday and it took me ages to get my list togeth...

  • Visitor
  • I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened ...
  • Joe
  • Community Legend
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes