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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 426 Views
  • 0 replies
  • 7 likes
  • Security
  • 426 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439939 Views
  • 970 replies
  • 108 likes
  • Account
  • 439939 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195410 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195410 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106897 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106897 Views
  • 70 replies
  • 11 likes

Missing Dependencies Version 0.1.5

I cannot search for an artist, this error keeps coming up: Missing Dependencies Framework Compatible with social-artist-shared (Version 0.1.5) does not exist. I pay for Spotify Premium, this error is very irritating.

  • Newbie
  • I cannot search for an artist, this error keeps coming up:   Missing Dependencies Framework Compatible with social-artist-shared (Version 0.1.5) does not exist. I pay for Spotify Premi...
  • Taylor
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Spotify crashes after every time I log in

i got spotify premium, and I've had this problem for a while, and i've tried to find any similar problem on the forums, but havnt had any luck. Everytime i log into spotify ( thru facebook ) It loads, and i manage to see some of my playlists being lo...

  • Casual Listener
  • i got spotify premium, and I've had this problem for a while, and i've tried to find any similar problem on the forums, but havnt had any luck. Everytime i log into spotify ( thru facebook ) It loads...
  • Alexander-melee
  • Casual Listener
  • 321 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 321 Views
  • 2 replies
  • 1 likes

Canciones no se reproducen

Hola! Tengo generadas una playlist con unas 350 canciones y por momentos hay canciones que dejan de poderse oir y se queda clavada la lista de reproduccion hasta que no paso a la siguiente cancion. Si la reproduzco individualmente tampoco funciona. E...

  • Visitor
  • Hola! Tengo generadas una playlist con unas 350 canciones y por momentos hay canciones que dejan de poderse oir y se queda clavada la lista de reproduccion hasta que no paso a la siguiente cancion. S...
  • user-removed
  • Not applicable
  • 491 Views
  • 8 replies
  • 0 likes
  • Premium
  • 491 Views
  • 8 replies
  • 0 likes

Still paying $9.99 a month for an account I cant access!

Ok, so I created a fake facebook account in order to sign up for spotify the first time. (Stupid, I know) But I had not anticipated how integrated Spotify and Facebook were going to be in the future.... Cut to the present, I cant access my "fake" fac...

  • Newbie
  • Ok, so I created a fake facebook account in order to sign up for spotify the first time. (Stupid, I know) But I had not anticipated how integrated Spotify and Facebook were going to be in the future....
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

(Sorry, but) I can't log in to Spotify

Sorry, as I suppose this must be the most common problem in here, still, I can't find any solution. Until recently, I have been able to log in to Spotify both from Start menu and from Facebook. Since yesterday. If I try opening the program in from St...

  • Casual Listener
  • Sorry, as I suppose this must be the most common problem in here, still, I can't find any solution.  Until recently, I have been able to log in to Spotify both from Start menu and from Facebook...
  • Peter__
  • Community Legend
  • 1503 Views
  • 14 replies
  • 0 likes
  • 1503 Views
  • 14 replies
  • 0 likes

Removing devices

I jsut broke up with my girlfriend and I think she's using my spotify I was hoping to just delete my devices from my account and re-signin to the ones I actually am using, not sure how to go about doing that.

  • Casual Listener
  • I jsut broke up with my girlfriend and I think she's using my spotify I was hoping to just delete my devices from my account and re-signin to the ones I actually am using, not sure how to go about do...
  • Peter__
  • Community Legend
  • 168427 Views
  • 9 replies
  • 36 likes
  • 168427 Views
  • 9 replies
  • 36 likes

Help - find followed artists

In the new update, it only gives me the option to see who I recently listened to, or who to follow. It doesn't give me the potion to see who I am following anymore. If there is any way to see who I am following now, please let me know, because I have...

  • Casual Listener
  • In the new update, it only gives me the option to see who I recently listened to, or who to follow. It doesn't give me the potion to see who I am following anymore. If there is any way to see who I a...
  • Peter__
  • Community Legend
  • 574 Views
  • 3 replies
  • 0 likes
  • Account
  • 574 Views
  • 3 replies
  • 0 likes

Try premium account for 30 days for free - doesnt work

Hello, I have been wanting to try the 30 days premium account for free but every time I click on the link on the main page it goes to a page which says 9.99e/ m like I want to suscribe to the normal premium for ever. Could you help me out. thanks

  • Newbie
  • Hello,   I have been wanting to try the 30 days premium account for free but every time I click on the link on the main page it goes to a page which says 9.99e/ m like I want to suscribe to ...
  • Liam
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Can't reach my first Spotify ID which was connected with Facebook.

Dear all, I have some troubles with my profile. First, when I created a second account, it automatically linked with my facebook profile which was my first spotify account. Now that I succeeded in disconnecting the second account from my facebook pro...

  • Casual Listener
  • Dear all, I have some troubles with my profile. First, when I created a second account, it automatically linked with my facebook profile which was my first spotify account. Now that I succeeded i...
  • Taylor
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 262 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled subscription, but still got charged.

I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...

  • Newbie
  • I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from sp...
  • Liam
  • Community Legend
  • 11198 Views
  • 51 replies
  • 7 likes
  • 11198 Views
  • 51 replies
  • 7 likes

Student subscription bought, but comes up as 'free' account

I recently subscribed to the spotify premium student service. On my account page under subscription it says that I am using the free service, but I have just checked my statement online and it says that £4.99 has left my account and gone to spotify. ...

  • Visitor
  • I recently subscribed to the spotify premium student service. On my account page under subscription it says that I am using the free service, but I have just checked my statement online and it says t...
  • Liam
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but still got charged.

Hi, I cancelled my subscription to premium last week as I now get it as part of a deal with vodafone. However, this morning I was charged 9.99 via paypal in any event. I have cancelled again today but I need to be refunded immediately. I have been tr...

  • Newbie
  • Hi, I cancelled my subscription to premium last week as I now get it as part of a deal with vodafone.  However, this morning I was charged 9.99 via paypal in any event.  I have cancelled ag...
  • Liam
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

recover lost playlist

I've seen other threads like this, but couldn't reply. I am not sure if I deleted it or what happened, but a couple playlists are missing. One is "Old Faves" and the other "AM" Can they be recovered? Thanks

  • Newbie
  • I've seen other threads like this, but couldn't reply.   I am not sure if I deleted it or what happened, but a couple playlists are missing. One is "Old Faves" and the other "AM" Can they ...
  • Taylor
  • Community Legend
  • 1184 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1184 Views
  • 1 replies
  • 0 likes

Change of payment Date

Good Morning, Does anyone know if you can change the payment date for Spotify? Thank you

  • Newbie
  • Good Morning, Does anyone know if you can change the payment date for Spotify?   Thank you
  • Taylor
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes

HELP! Can't stream in Malaysia! (Spotify Premium)

I'm on a 20MBps UniFi line, Spotify Premium user and I can't stream. Why?

  • Newbie
  • I'm on a 20MBps UniFi line, Spotify Premium user and I can't stream. Why? 
  • Taylor
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium
  • 456 Views
  • 1 replies
  • 0 likes

Account error

I am being charged for Spotify premium but my account status only states that I have free access - can you help ?

  • Newbie
  • I am being charged for Spotify premium but my account status only states that I have free access - can you help ?
  • Peter__
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Error 408

I can't log into my spotify account through Facebook, it comes up error 408? I haven't moved country or anything I just woke up one day and it didn't work? Sucks when I'm paying, what do I do?

  • Newbie
  • I can't log into my spotify account through Facebook, it comes up error 408? I haven't moved country or anything I just woke up one day and it didn't work? Sucks when I'm paying, what do I do?
  • Peter__
  • Community Legend
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

I've been billed 3 times each month over the past year

So I've emailed support twice and have gotten no where so I'm trying for fourm. I have two Spotify accounts each under two different email addreses for myself and my daughter both being paid from the same PayPal account. I just realized I have been p...

  • Newbie
  • So I've emailed support twice and have gotten no where so I'm trying for fourm. I have two Spotify accounts each under two different email addreses for myself and my daughter both being paid from the...
  • Peter__
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

How does Spotify legally distribute music to everyone?

Hi, I make websites too but I've never made and in the broadcasting field. So, I'm just wondering. They say that if you buy a CD/Tape/etc you're the only person who's legally allowed to listen to it. If you play a CD in your car really loud and drive...

  • Music Fan
  • Hi, I make websites too but I've never made and in the broadcasting field. So, I'm just wondering. They say that if you buy a CD/Tape/etc you're the only person who's legally allowed to listen to it....
  • Peter__
  • Community Legend
  • 3232 Views
  • 5 replies
  • 0 likes
  • Account
  • 3232 Views
  • 5 replies
  • 0 likes

I've paid for Spotify Premium and I'm not upgraded

I paid for the premium subscription and currently on the 30day trial, haven't received and email confirmation yet and can't sync my devices,

  • Casual Listener
  • I paid for the premium subscription and currently on the 30day trial, haven't received and email confirmation yet and can't sync my devices,
  • Liam
  • Community Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes