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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88815 Views

9 replies

2 likes

Account
Login
  • 88815 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758638 Views

18 replies

29 likes

  • 758638 Views
  • 18 replies
  • 29 likes

Facebook account deleted but cannot acces spotify anymore.

Hello,I deleted my facebook account, but now I cannot acces my spotify account anymore. I was linked but before I deleted the facebook, I unlinked it.. does it take some time or .. ?Username : 1149852670When I'm trying to recieve my password or chang...

Newbie

Hello, I deleted my facebook account, but now I cannot acces my spotify account anymore. I was linked but before I deleted the facebook, I unlinked it.. does it take some time or .. ? Username ...

Adam

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Free Trial with ads??

I signed up for the free trial to see how it works, and I'm still getting ads. Is this because it's the free trial? I thought part of the deal was NO ads.

Newbie

I signed up for the free trial to see how it works, and I'm still getting ads.  Is this because it's the free trial?  I thought part of the deal was NO ads.

MichaelJerzak

Composer

426 Views

1 replies

2 likes

  • 426 Views
  • 1 replies
  • 2 likes

Solved!! Paying with a Neteller card

Hello, Since it now seems to be impossible to use a MBNET (I've paid my first month with it but now is not accepted), I'm trying to add a payment method using a Neteller card and I get the error message: Could not update payment detailsSorry, we coul...

Casual Listener

Hello,   Since it now seems to be impossible to use a MBNET (I've paid my first month with it but now is not accepted), I'm trying to add a payment method using a Neteller card and I get the...

EpicRag

Casual Listener

4152 Views

4 replies

0 likes

  • 4152 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Premium on Mac - Trial on iPhone - HELP!

Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this post. Does not work.

Casual Listener

Hi,   I just bought the Spotify Premium subsciption on my Mac.   This is not registered on my iPhone. What should I do?    I have tried the steps outlined in this...

jXales

Newbie

1151 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Not sure if this is the right forum but please fix your artists!

I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my shuffle on. Isn't there a way to really sort your ...

Visitor

I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my...

Joe

Community Legend

432 Views

1 replies

2 likes

  • 432 Views
  • 1 replies
  • 2 likes

I left Facebook and Spotify wiped my entire profile clean

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...

Visitor

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account.  I signed back in, and they reactivated my Facebook account without my permission o...

Adam

Roadie

1009 Views

1 replies

1 likes

Facebook
  • 1009 Views
  • 1 replies
  • 1 likes

I have been charged for premium but subscription status still free.

i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no change.

Newbie

i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features.  I have uninstalled and reinstalled but no c...

Adam

Roadie

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

I disconnected my account from facebook and lost all my playlists.

Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spotify account name is the same as my facebook account ...

Newbie

Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spoti...

Joe

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Disappeared and Payment Failure

I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) and my account gets dropped down to free user. When...

Casual Listener

I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) ...

Pogspotify

Casual Listener

3739 Views

19 replies

0 likes

  • 3739 Views
  • 19 replies
  • 0 likes

Change username?

Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username

Newbie

Recently lost my phone with my login details in the notes section.   Have changed my password but concerned account could still be accessed as the have my username

Robbie

Spotify Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

after my trial

I just finished my trial on spotify , I wouldlike to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?

Newbie

I just finished my trial on spotify , I would like to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?

Robbie

Spotify Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

I got two accounts, can't log in with the original!

Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...

Visitor

Hi!   So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...

Peter__

Community Legend

595 Views

3 replies

0 likes

  • 595 Views
  • 3 replies
  • 0 likes

Payment problems

Hi everyone!I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for online payments... I have always paid by that on any webs...

Casual Listener

Hi everyone! I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for onl...

Robbie

Spotify Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Favorites are wrong

Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something with my local music ????? I hope you can solve it for me, Kind...

Regular

Dear,   I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something ...

hansplas8

Regular

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Spotify did something with premium!!

Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify says than i have to buy premium. I HAVE THAT ALREADY...

Newbie

Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify s...

Jamie

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Where is my 'what is new' link ???? It's GONE!!!

Does anyone knows why my 'what new' link is no more there, i upgraded it and it dissapeared and now i got a dumb discover link which gives me stupid songs... the "what s new link" is why I bought premium spotify as i loved it !!!

Casual Listener

Does anyone knows why my 'what new' link is no more there, i upgraded it and it dissapeared and now i got a dumb discover link which gives me stupid songs...   the "what s new link"  is...

MichaelJerzak

Composer

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Human help

Really hard to buy anything on Spotify and to get some help from the Spotify people...

Casual Listener

Really hard to buy anything on Spotify and to get some help from the Spotify people...

Christoffer

Community Legend

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Facebook Account Change

I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't want to cancel and loose my playlists since I have b...

Casual Listener

I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't w...

Peter__

Community Legend

706 Views

7 replies

0 likes

  • 706 Views
  • 7 replies
  • 0 likes

Deleted Facebook account, now I cannot access Spotify

Hi All I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Facebook deatail are now invalid. I am still been changed for the the account. ...

Casual Listener

Hi All   I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Fa...

Jamie

Spotify Legend

736 Views

5 replies

0 likes

  • 736 Views
  • 5 replies
  • 0 likes

Changing internet connection so will have to change email

Going to change my internent connection so will have a different email address so how do i log in to my account if I change.

Newbie

Going to change my internent connection so will have a different email address so how do i log in to my account if I change.

Sam

Spotify

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes