Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293728 Views

529 replies

34 likes

Account
Free
  • 293728 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13737 Views

6 replies

11 likes

Security
  • 13737 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541928 Views

990 replies

115 likes

Account
  • 541928 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129751 Views

74 replies

12 likes

Account
Login
Premium
  • 129751 Views
  • 74 replies
  • 12 likes

Solved!! Toshiba Volume no máximo

Hi! Yesterday, I received a coupon with a voucher code, from Toshiba Portugal, referring to a campaign through which one would get 6 months of free premium. The campaign is called "Volume no máximo". The problem is when I insert the code onde spotify...

Casual Listener

Hi! Yesterday, I received a coupon with a voucher code, from Toshiba Portugal, referring to a campaign through which one would get 6 months of free premium. The campaign is called "Volume no máximo...

Peter__

Community Legend

352 Views

3 replies

0 likes

  • 352 Views
  • 3 replies
  • 0 likes

Vodafone partner subscription

I have just signed up for the Vodafone red plan which gives you spotify premium but I can't get it no matter what I do,please help me!!!

Newbie

I have just signed up for the Vodafone red plan which gives you spotify premium but I can't get it no matter what I do,please help me!!!

Peter__

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Playlist missing tracks

One (possible more) of my playlists is acting weird lately. It keeps losing tracks intermittently, I noticed it yesterday when it was down to 5 tracks, and today it's down to just one track. It previously had over a hundred tracks. I checked some of ...

Music Fan

One (possible more) of my playlists is acting weird lately.  It keeps losing tracks intermittently, I noticed it yesterday when it was down to 5 tracks, and today it's down to just one track. It...

jjaaayyz

Casual Listener

3429 Views

31 replies

0 likes

  • 3429 Views
  • 31 replies
  • 0 likes

Add "Friends" On Mobile

sorry if this has been posted before but I really would like to know how to add people, I can follow playlists no users though.

Casual Listener

sorry if this has been posted before but I really would like to know how to add people, I can follow playlists no users though.

493 Views

0 replies

0 likes

Account
  • 493 Views
  • 0 replies
  • 0 likes

Cant login

Please help <br><br>Cant log in on My account to register My New creditcard. No New creditcArd no premium.<br><br>Says I enter wrong username or password but I use same as I use in the Iphone app spotify and there it works.<br><br>Another problem is ...

Newbie

Please help 😱&lt;br&gt;&lt;br&gt;Cant log in on My account to register My New creditcard. No New creditcArd no premium.&lt;br&gt;&lt;br&gt;Says I enter wrong username...

Peter__

Community Legend

292 Views

1 replies

0 likes

Account
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Can't get the free 48-h trial of Spotify Premium

I downloaded spotify to get the announced free 48-h trial but my account is Spotify Free again. What's wrong? Why doesn't it work? Thanks in advanced.

Regular

I downloaded spotify to get the announced free 48-h trial but my account is Spotify Free again. What's wrong? Why doesn't it work? Thanks in advanced.

mardedudas

Regular

4424 Views

14 replies

0 likes

Premium
  • 4424 Views
  • 14 replies
  • 0 likes

Solved!! Free 30 days trial paypal failure !

Hi everybody ! Just wanted to get the 30-days spotify premium trial, but when I valid the paypal payment, it comes back to the payment method webpage and i see NO error message on this page. My paypal account is linked with a valid bank card ! I don'...

Casual Listener

Hi everybody !   Just wanted to get the 30-days spotify premium trial, but when I valid the paypal payment, it comes back to the payment method webpage and i see NO error message on this pag...

AdelSpotify1

Casual Listener

7190 Views

4 replies

0 likes

  • 7190 Views
  • 4 replies
  • 0 likes

Solved!! Change Country Settings

Hi I moved from Iceland to Sweden and my account country is Iceland. I bought Spotify 3 months card in a store here in Sweden, i have to change my country settings but i dont have a swedish bank card so i cant change it. What can i do? Thanks

Newbie

Hi   I moved from Iceland to Sweden and my account country is Iceland. I bought Spotify 3 months card in a store here in Sweden, i have to change my country settings but i dont have a swedis...

Peter__

Community Legend

1159 Views

1 replies

0 likes

Account
Premium
  • 1159 Views
  • 1 replies
  • 0 likes

Error 410

hi there i payed for spotify unlimited through facebook for the last 3 weeks code 410 has come up i am getting really annoyed sent 2 emails to spotify with no response so set up another account to email them again please advise me on what to do

Casual Listener

hi there i payed for spotify unlimited through facebook for the last 3 weeks code 410 has come up i am getting really annoyed sent 2 emails to spotify with no response so set up another account to em...

Peter__

Community Legend

647 Views

12 replies

0 likes

Account
  • 647 Views
  • 12 replies
  • 0 likes

Solved!! Unable to cancel my 30-day trial subscription

I read that you'd have to cancel your sub a day before the trial ends so that Spotify couldn't charge for a new premium sub. I was wondering if that still happens as I can't seem to find a "‘Cancel your subscription section’" link. Is it because it's...

Casual Listener

I read that you'd have to cancel your sub a day before the trial ends so that Spotify couldn't charge for a new premium sub. I was wondering if that still happens as I can't seem to find a "‘Cancel y...

Peter__

Community Legend

1117 Views

13 replies

0 likes

  • 1117 Views
  • 13 replies
  • 0 likes

Using Spotify abroad?

I have a Spotify Unlimited subscription in the UK and I am working temporarily in South Africa. I am unable to download Spotify on my pc here even when logged in to my account. Any suggestions please?

Newbie

I have a Spotify Unlimited subscription in the UK and I am working temporarily in South Africa.  I am unable to download Spotify on my pc here even when logged in to my account.  Any sugges...

Peter__

Community Legend

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Playlist lost

Hello,<br><br>I have a Premium Spotify account for about 1 year and up to now, i was very happy about the service.<br>Since the beginning of july, I experience some difficulty to make research with the PC version and I cant find the solution on the w...

Newbie

Hello,&lt;br&gt;&lt;br&gt;I have a Premium Spotify account for about 1 year and up to now, i was very happy about the service.&lt;br&gt;Since the beginning of july, I experien...

Peter__

Community Legend

244 Views

1 replies

0 likes

Premium
  • 244 Views
  • 1 replies
  • 0 likes

Prenium account not detected anymore

Hi, i'm a prenium user since a while now and recently, my spotify account (linked with my facebook one) says i'm using spotify free. This is rather strange since i can see the payement confirmation from the 1 October in my mailbox. Is this a know pro...

Visitor

Hi,   i'm a prenium user since a while now and recently, my spotify account (linked with my facebook one) says i'm using spotify free. This is rather strange since i can see the payement con...

Thedev

Community Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Premium account disappeared

Hi,I received an email with information "spotify payment failure".It turns out that this is not true, since the payment was charged to my account on 7th September and is already scheduled for October 7th payment for that month. What happened? How can...

Newbie

Hi, I received an email with  information "spotify payment failure". It turns out that this is not true, since the payment was charged to my account on 7th September and is already sche...

Thedev

Community Legend

348 Views

5 replies

0 likes

Account
  • 348 Views
  • 5 replies
  • 0 likes

Need an account duplication deletion

Hi, I unlinked my account from Facebook and I tried logging in with my username missamberj and all of my friends, lists are gone. I think it's because it prompted me to create a new account when I opened the music player. Can someone please delete th...

Visitor

Hi, I unlinked my account from Facebook and I tried logging in with my username missamberj and all of my friends, lists are gone. I think it's because it prompted me to create a new account when I op...

MikeyB

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

How to get nus discount if already a premium subscription holder?

HiI have been a spotify premium customer since July this year paying the full £10 monthly fee. I recently starting university and just got my NUS extra card but I don't know how to convert my current premium account to a discounted premium one. On th...

Casual Listener

Hi I have been a spotify premium customer since July this year paying the full £10 monthly fee. I recently starting university and just got my NUS extra card but I don't know how to convert my cur...

Kaznaz

Casual Listener

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
  • 0 likes

Accidently removed spotify from FB and it deleted my play lists

I removed Spotify from my FB, but when I tried to log into Spotify with my FB info, it deleted all of my play lists. However, it's like it created another account for me because I can follow my old playlists. How can I get my old account back??

Casual Listener

I removed Spotify from my FB, but when I tried to log into Spotify with my FB info, it deleted all of my play lists. However, it's like it created another account for me because I can follow my old p...

kimtvu

Casual Listener

747 Views

6 replies

0 likes

  • 747 Views
  • 6 replies
  • 0 likes

Question regarding offline syncing to devices

Hello,I purchased a premium account about a year ago, and recently I was planning on syncing a good 20,000 songs to my new Android device. But when I got to the 3,333 limit I recieved a warning, and was unable to sync any further songs until I un-dow...

Casual Listener

Hello, I purchased a premium account about a year ago, and recently I was planning on syncing a good 20,000 songs to my new Android device. But when I got to the 3,333 limit I recieved a warning, ...

DJ_FACT50

Casual Listener

310 Views

2 replies

0 likes

Other
  • 310 Views
  • 2 replies
  • 0 likes

Account degraded, playlists gone and money is being withdrawed from by bank

since 5 days my playlists are gone and my account is degraded to a free account. I both filled in the dutch and english contact form, and also replyed to the no-reply, but no reply from Spotify. This morning I got my monthly paymentreceipt for my pay...

Casual Listener

since 5 days my playlists are gone and my account is degraded to a free account. I both filled in the dutch and english contact form, and also replyed to the no-reply, but no reply from Spotify.&nbsp...

Adam

Roadie

457 Views

5 replies

0 likes

  • 457 Views
  • 5 replies
  • 0 likes

email asociado a cuenta

cómo puedo cambiar el nombre de usuario de la cuenta? si no es posible cambiarlo, ¿Cómo puedo dar de alta otra cuenta con el mail ya asociado a otra cuenta?

Newbie

cómo puedo cambiar el nombre de usuario de la cuenta?   si no es posible cambiarlo,    ¿Cómo puedo dar de alta otra cuenta con el mail ya asociado a otra cuenta?

Peter__

Community Legend

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes